Structural Dimensions Inc

We did some planing and drew up some preliminary plans . We put down a $3000 deposit to get things going and proceeded into getting prices . Unfortunately our circumstances changed and we were unable to proceed with the remodel at that time. We waited for a period of time ( approx. 1yr ) until we felt ready to remodel . In the meantime we found a different contractor that better fit our design ideas and style . We moved a head with the new remodel and requested a refund of a portion of our deposit from SDI . I contacted Michele Byers from SDI requesting a partial refund. Her reply was that they had used our deposit and more during our planning and that she didn't want to bill us due to our particular problems. I asked he for an itemized bill for the work they had done and that I felt there was no where near $3000 worth planing provided . I got no response after numerous e-mails and phone calls . To this day she still has not responded to our requests. I felt we were dealing with a reputable company and had a good relationship with Michele and the owner Ron. However , they didn't meet our design ideas and didn't seem to understand where we want to go with our remodel . I feel they took advantage of the situation and used excuses to keep a portion of our deposit. I would stay away from this remodeling company and would not recommend there services . We trusted them and feel they swindled us out of a portion of our deposit and refused to justify that decision .

Three years ago, SDI did a complete remodel of our house; including new kitchen, bathrooms, bedrooms, mud room, laundry room and a beautiful screened porch and deck. The only area of the house they did not redo was the basement. They finished on-time, on-budget, and gave us a more beautiful and functional home than we thought possible within our budget. What surprised us even more than on-time/on-budget, was how much fun we had. Everyone at SDI is very professional and easy to work with. We didn't even consider hiring anyone else now that we have begun the process of a major basement renovation. We were thrilled with the experience the first time around and with their subsequent willingness to help us maintain our home post-remodel. We are more than happy working with SDI, once again. This current phase, completed in late February 2011, included adding an egress window and bathroom to the basement, and working to improve the issues we had with moisture, air quality and overall comfort. Ron and Michelle, and the entire SDI crew are master problem solvers! We are continually impressed with their knowledge, experience and creative solutions. For the first time in the 14 years we have lived in this house, our basement smells good and feels dry! The egress window lets in lots of natural light and the new bathroom is beautiful. The most impressive part of this project was that SDI was able to see possibilities that we could not. Now that we have the functionality of a dry basement with natural light and a great bathroom, we are excited to continue with planning a family entertainment room with bar, game area, home theater - and lots of storage. SDI has been flexible working with us on a multi-phased plan that allows us to proceed as we are able to afford to do so.

It was difficult to work with them. There were a lot of things that they said they could do that they did not fulfill. They quality of work was lacking in many areas, and they cut some corners.

They replaced the roof quickly and seemed to do it well. They really knew what they were doing.

They took longer than we thought they would, but we were satisfied with the work they did. The people we dealt with were pretty nice and very professional.