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Trudel Flooring Inc
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
12 Employees. Uses subs for installation. Cost determined by the job. No travel charges. Ask about 10% Angie's List discount.
Business highlights
69 years of experience
Services we offer
Armstrong, Beaulieu, Bruce, CasaBella, Congoleum, Dixie, FREE ESTIMATES - We are a FULL SERVICE RESIDENTIAL & COMMERCIAL flooring company specializing in Carpet, Flexitec, IVC, Mannington, Masland, Mohawk, Robetex, Royal Dutch, Solid and Engineered Wood Flooring, Stanton, Unique and many more., VCT and LVT. We also do refinishing of Wood Flooring. MANUFACTURERS REPRESENTED: Shaw, Vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.29 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 11% | ||
| 11% | ||
| 0% | ||
| 11% |
Showing 1-9 of 9 reviews
Philip L.
Jun 2018
After scrapping the original plans to use StareCasing 3/8" oak hardwood treads over the existing construction grade lumber treads (long story), we went with 2-1/4" wide prefinished hardwood over the top of the existing 2" x 10" lumber treads and the color matches our hardwood floors well except the polyurethane sheen is a little more glossy than our floors which have Bona Traffic satin poly on them. Project took almost 6 months from start to finish and responsiveness to communications could have been better but overall we're very pleased with the end result. Based on my experience, I wouldn't recommend the StareCasing product for this application. I'd suggest just using standard hardwood flooring as we eventually did.
Patricia A.
Mar 2016
unknown
Ken N.
May 2015
unknown
Response from Trudel Flooring Inc
"The carpet had a crush mark from the tube it was rolled up on. This is a common occurrence which is caused by excessive weight on the inner portion of a roll. It is shipping related and has nothing to do with our installation. The carpet will always recover from this and it was the homeowner's decision not to put the furniture back. We responded to there concerns in reasonable amount of time and all issues were resolved."
Barb G.
Dec 2014
unknown
Response from Trudel Flooring Inc
"We do not list the 10% Angie's List member discount as a separate line item. This is explained and subtracted at the time pricing is presented to the customer. Time projections for each project are based on typical averages. Unforeseen items, as was the case on this job, require additional time to be addressed. On this job, the working conditions were difficult as there was extreme dust along with very dirty old carpeting that needed to be removed. The dust alone required the installer to leave the room periodically to regain his breath. The conditions were so bad that the installers’ helper walked off the job. The new flooring delivered to the home was the correct product and on time although the packaging was different. We explained that the manufacturer packages the same product under different names and numbers. Even though the new flooring matched the sample exactly, the customer accused us of switching to an inferior product. To resolve this issue, we had the Executive VP of the manufacturer contact the customer directly. All items on the original invoice that were not needed were credited back to the customer prior to issuing the final billing. Many of this customers’ phone calls were returned. You can only repeat yourself so much when someone is not listening. Trudel Flooring is a 61 year old well respected company. We value our reputation. We offer a lifetime warranty on all labor we provide and full manufacturers' warranties on all products we provide. Our experience coupled with our team or professional tradespeople allow us to resolve issues quickly and efficiently. We pride ourselves on customer satisfaction as even this review attests to."
Paula L.
Dec 2014
It took one appointment for the carpet. The wood floor took 2 days and on the second day the were 10 square feet short. The installer went back to the store and advised them of the material being short. I received a call back in 2 hrs telling me that the wood was being shipped that day and they were sending someone to pick up in morning and deliver to my house. Job finished that morning.
Richard V.
Apr 2014
unknown
Response from Trudel Flooring Inc
"I am confused as to why I would not be hired again when the consumer gave us all A's and a positive review."
Cheryl F.
Apr 2013
All we had to do was select the product to be installed and pay the bill.
Trudel did the rest. It was less than a week from order to install.
It looks great!
Trudel did the rest. It was less than a week from order to install.
It looks great!
MARK A.
Aug 2007
Overall we were very pleased with the person in the showroom, the installers, the workmanship and attention to detail.
Homeowner
Mar 2006
THEY DID A VERY NICE JOB. EVERYTHING LOOKS REALLY NICE AND IS HOLDING UP NICELY. THEY SEEMED TO BE VERY HONEST AND THEY GOT THE WHOLE JOB DONE IN A TIMELY MANNER.
Licensing
State Contractor License Requirements
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FAQ
Trudel Flooring Inc is currently rated 4.2 overall out of 5.
Trudel Flooring Inc accepts the following forms of payment: CreditCard
Yes, Trudel Flooring Inc offers free project estimates.
No, Trudel Flooring Inc does not offer eco-friendly accreditations.
No, Trudel Flooring Inc does not offer a senior discount.
No, Trudel Flooring Inc does not offer emergency services.
No, Trudel Flooring Inc does not offer warranties.