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Trudel Flooring Inc

Founded 1956 • With Angi since March 2006

4.2

(10) Verified Reviews

Description

12 Employees. Uses subs for installation. Cost determined by the job. No travel charges. Ask about 10% Angie's List discount....

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Offers by Functional Floors on Angi

Verified Reviews

A few reviews for this pro...
4.0

06/01/2018

After scrapping the original plans to use StareCasing 3/8" oak hardwood treads over the existing construction grade lumber treads (long story), we went with 2-1/4" wide prefinished hardwood over the top of the existing 2" x 10" lumber treads and the color matches our hardwood floors well except the polyurethane sheen is a little more glossy than our floors which have Bona Traffic satin poly on the...

Description of Work
Hardwood flooring for existing carpeted stairs

Category flooring contractor

1.0

06/14/2016

THE WORK WAS NEVER PERFORMED.

Description of Work
Nothing!!!!! DO NOT USE THIS COMPANY Bernie came to the house, gave us an estimate. We agreed to the price and set a day for the work to begin. We gave him a $350 deposit which was immediately cashed. He said he would send a contract via email, that day. We didn't receive it, so after 2 more calls to Bernie, we finally got a copy of the contract. The day before the work was to begin, I called Bernie only to have him tell me that he didn't know if the work was going to start on the agreed upon date because he had a guy not show up, maybe in jail or something. He said he would call back in 15 to 20 minuted. Two hours later, I again called Bernie who said that I needed to understand how hard it was to get good help. The old ones are burned out, the new ones don't want to work....but he had someone to start on the agreed upon date and would send someone in 10 minutes to get the key. No one ever showed up. When I tried to reach the office again, the recording said they were closed for the day. Since we planned to be away for the 3 days that it was going to take to get the job done, and we were leaving before normal business hours, the work isn't going to be done as scheduled. This whole ordeal has been extremely upsetting as it took a good amount of time and energy to get the house prepped for the workmen. Now I have to find a way to get them to return my deposit.

Category hardwood floor

Service Provider Response

This job was scheduled to be done while the consumer was out of town which we do all the time. I arranged for one of my employees to pick up a key after 5:00pm. He misunderstood and did not go there until the next morning and obviously they were gone. She called that same day from out of town and demanded a check from us on Monday which we arranged. Why would I not deposit a check the same day it ...
5.0

03/10/2016

unknown

Description of Work
unknown

Category carpet installation

3.0

05/14/2015

unknown

Description of Work
Carpet and padding in family room. Carpet was crushed because it was the end of the roll? Would not replace it. They said we had to wait until it bloomed? Did not put furniture back until it looked better. It took about 3 or 4 weeks.

Category carpet installation,flooring contractor

Service Provider Response

The carpet had a crush mark from the tube it was rolled up on. This is a common occurrence which is caused by excessive weight on the inner portion of a roll. It is shipping related and has nothing to do with our installation. The carpet will always recover from this and it was the homeowner's decision not to put the furniture back. We responded to there concerns in reasonable amount of time and a...
1.0

12/18/2014

unknown

Description of Work
We selected Trudell because we had used them in the past and they had the best bid. They offer a 10% discount to Angie's List members. Cannot tell if we received it or not by the way they prepare their estimate. When questioned, they said it was deducted from the price before calculating. |We were told it would take 2 days to complete; but, if necessary, they would be back on the 3rd day to complete. They started 11/06/14 and com-pleted 11/20/14. We contracted to have 648 sq ft of existing flooring removed and replaced, all on one floor and all connected. The delays were because the new flooring and materials were not available when needed. It is a good thing I reviewed the estimate prior to making the final payment. |We were charged for items not done or materials that were not needed or installed. The only positive thing I can say is that the installer did fantastic work. The owner of the company was terrible about returning calls. I finally called and used a friend's name and then he took that call,

Category carpet installation,flooring contractor

Service Provider Response

We do not list the 10% Angie's List member discount as a separate line item. This is explained and subtracted at the time pricing is presented to the customer. Time projections for each project are based on typical averages. Unforeseen items, as was the case on this job, require additional time to be addressed. On this job, the working conditions were difficult as there was extreme dust along with...

    Services Offered

    FREE ESTIMATES - We are a FULL SERVICE RESIDENTIAL & COMMERCIAL flooring company specializing in Carpet, Vinyl, Solid and Engineered Wood Flooring, VCT and LVT. We also do refinishing of Wood Flooring. MANUFACTURERS REPRESENTED: Shaw, Mohawk, Beaulieu, Armstrong, Mannington, Congoleum, Bruce, CasaBella, IVC, Flexitec, Masland, Dixie, Royal Dutch, Stanton, Robetex, Unique and many more.

    Services Not Offered

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    General Information
    Free Estimates
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, American Express
    Senior Discount
    10%
    Emergency Service
    No
    Warranties
    Yes