KIMBERLY FENCE & SUPPLY INC

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Yuck

From the moment Paul at Kimberly Fence picked up my phone call and answered it after 5:00 p.m. I just had the feeling that my experience with Kimberly Fence was going to be a good one. Paul made himself available on Saturday morning to travel to our house for a quote, was EARLY to the appointment and walked the property in the rain to discuss the project with me for over an hour. We interviewed other companies, got additional bids and based on the information we received, Kimberly's price was fair. Given that the prices were within a reasonable range of each other, we chose Kimberly because of the initial interaction with Paul. With the date approaching for install, Kimberly had contacted Miss Dig well ahead of time and lines were staked out. On the day of install, the project manager Brian arrived on time and discussed the plan with me. The fence involved navigating a tricky line of trees; Brian was able to figure that out and was able to come up with some aestetically pleasing solutions. The crew followed Brian's directions, the job site was kept clean and our elderly neighbor's adjacent property was respected. We had a communication glitch on the placement of the gate, but Paul and Brian were very responsive and it was immediately adjusted without any additional cost or trouble. They wanted to make sure we were happy. Overall, Kimberly does a great job and does what they say they are going to do. Recommend them highly.

Jack, the estimator, came out within 24 hours of my first call. He was prompt, personable, thorough and courteous. He explained all the repairs that he thought were necessary and had an estimate emailed to me the day after his visit with a diagram of all repairs he deemed necessary and the estimated repair cost. The work was done within 18 days of the estimate. The 2 men who did the work were courteous and efficient. They looked at the estimate diagram and determined that not all that had been estimated needed to be repaired and proceeded to repair what was necessary. This was a first for me. I have never had a contractor recommend that less be done than was originally estimated. This saved me almost $400!! The work was well done and the workers cleaned up after themselves. They also took care to disturb as little landscape as possible. I would definitely recommend Kimberly Fence & Supply to anyone who is interested in having a new fence installed or having repair work done..

They were prompt, very professional, and they installed a good quality gate for us. I liked how the workers were very respectful of the area by which they did this in, and the follow up they gave us to make sure everything was working correctly was a serious plus. I don t have a problem recommending this contractor to anyone.

THEY DID NOT USE CEMENT TO HOLD THE POST IN THE GROUND. WHEN I CALLED TO COMPLAIN THE MAN IN CHARGE STARTED TO GET LOUD WITH ME. EVENTUALLY HE CAME OUT, BUT STILL DID NOT DO THE WORK. I AM STILL WAITING FOR THEM TO FINISH THE JOB.