EXPERT HEATING & COOLING

Very pleased with Expert Heating and cooling. From the very first call, to Nick, our sales representative and the installation. A++ service. Nick took extra time with us, even when he was crunched for time. The crew very professional. Cleaned up after themselves and explained our new system to us.

Very poor workmanship..all the Connections had to be sealed...incomplete return air duct work..so the system pulled in dusty air from the crawl space and sent it up to the main areas...

I have boiler heat. Called for maintence. Replaced two parts. When furnace started, loud banging. Was told they did nothing wrong and i would need new furnace with top of line being 12k. Said it could not be fixed. Finally got someone who knows what they are doing and bottom line, repair wasn't done right. Tried to talk to owner but very combative. Highly recommed you go someplace else. Service crew is friendly. Owner just makes excuses. Stay clear.

Excellent job

It went well. They answered all of my questions. If I have any issues, they always have someone on call. You never know when you're going to have a situation, but they're always there.

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Very well. Installers were on time, professional, and cleaned up after the job. The price was high, but it is supposedly a better quality unit than at the big box stores. I have used them before for other work.

The work went well, on time and within budget.

They made a mistake and had to come out again. They put the wrong part in. They did come in cover it, but they should of taken care of it the first time.

Very professional and respectful.

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Ken was the Sales Consultant.  After checking out our current furnace, A/C, and water heater, he gave us options as to what would be the most energy efficient for our house.  No pressure to purchase from them or to sign that day.

The technicians (Jake & Mike)  and Ken arrived promptly on the installation day.  The technicians introduced themselves and looked the area over .  Told us in what order they would be installing each component and how long it would take.  They worked continuously all day with only a lunch break.  They arrived promptly the second day and left only to get some materials and have lunch.

When they were finished, Jake explained to me how to operate the new thermostat for the furnace and air and how to set the hot water heater and humidifier.  They then proceeded to sweep the area where they had been working and carried all the debris to their truck.

We were very pleased with the entire experience.

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First, let me say that I did my homework. I have owned two homes for a combined 36 years, but have never before shopped for a furnace and AC system. Due to this I received estimates from five different companies (all on Angie's List). All five salesmen were very knowledgeable and informative. All gave me estimates for basically the same equipment. The real shocker though was the price...the estimates ranged from a low of $6,300 to a high of $8,900! With this wide range of estimates, I found I was able to negotiate the final price and services. 4 of the 5 companies lowered their original estimated price when I asked...one company offered to lower their price by $1,600.00! Lesson...BE A WELL INFORMED CONSUMER!

EXPERT HEATING and COOLING was my choice. I was very pleased from start to finish! The two installers were always on time, very professional and polite, and nothing in my basement was damaged. It took them almost two whole days to complete the work. After each work day they swept up any mess they had made, but later I still needed to hit the area with a shop vac.

I would certainly use this company again and do highly recommend them!

JJM

For the most part did a good job. It was a little weird that they had to run to Home Depot to get some wedges to raise the height of the water heater - I am guessing that they cut the new copper pipe too short and didn't realize it until after it was sweated in place. I wish they would have taken a credit card without charging a and quot;convenience feeand quot;. I also would have had to go in to the office to make payment with card.
On plus side, since I had no hot water they fit me in the schedule on an and quot;emergencyand quot; basis 2 days after talking to the estimator. The work crew arrived about 15:30 and staying until the job was done, which was about 19:45.

It went well, repairman was knowledgeable and found the problem and even answered all of my many questions.

Each of these men were knowledgeable and genuinely concerned with giving me the best heat system possible. They worked quickly and efficiently and spared no effort to not only to install the but also to modify my duct work so that the heating system would work efficiently. They had the furnace temporarily installed and working by 5 PM as promised. They fabricated the necessary sheet-metal ductwork over the next couple of days in their shop and then returned to complete the installation. I would hire them again without question.

Replaced Furnace Blower Motor due to extremely noisy motor bearing. No issues, job went well and technican answered all questions.

Quick and professional. Came out to the same price as another vendor's estimate, but their presentation was better, and time frame was quicker. Also had 12 month 0% interest financing, which was a contributing factor to their selection. Had a couple of small problems, but they hopped right on it. These guys are very good. The local municipality also uses them frequently.

Our central air unit died on a Saturday, and we contacted Expert H and C to come out to see if the unit could be repaired. Rich, the tech, arrived in about 20 minutes, checked the unit out and showed us what caused the problem. Based on his findings, we decided to just go with a new unit as ours was 12 years old and a new unit would be more energy efficient. Within 1/2 hr. we received a call from our salesman, Ken, to set up an appointment to select a new unit. Ken showed up on time and with all the info we needed to make an informed decision. We went with Ken's suggestion which he based on our cooling needs and previously installed equipment that was still fine. The price was very fair and we were able to take advantage of a couple of rebates through them, DTE, and Carrier. We were then scheduled for an install on June 12th. Our installers, John and Jeff, showed up very timely and got right to work. The install went very smoothly and upon completion, the entire work area was cleaned up better than when they got there! I was shown exactly what was done and how to work the new unit. The equipment was tested and was working nicely when they left. Both installers were exceptionally knowledgeable and completed the job in about 5 hrs. I would use Expert H and C again without hesitation. In fact while the installers were there, a neighbor came over to see how things were going and I gave her the information on Expert H and C and who to contact for her needs. Guess you could say I was already impressed with the service and the job wasn't even done yet! Thanks to all at Expert H and C for a job well done.