We offer 24/7 emergency repairs and expert installation for residential garage doors. Proudly serving Southeast Michigan since 2001, Precision is staffed with highly trained technicians, never contractors. Call now to speak with a live person or book online. Schedule a repair appointment or free new door consultation today!
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Garage Customization, Garage Door and Opener Installation, Garage Door and Opener Maintenance, Garage Door and Opener Repair, Garage Door and Opener Service, Spring Repair and Installation, Remote Repair and Replacement, Safety Sensors Installation, Roller Repair and Installation, Cable Repair and Installation
I was very disappointed in Precision. I feel that this big deal was just a ploy to come out and convince me that I need to purchase a very overpriced new door from them. I will not use the company and would not recommend them to anyone.
Description of Work: I purchased a big deal coupon for $129 for a garage door re-conditioning and roller replacement through Precision Door Service. Before I purchased the coupon, I called the company to make sure the problem I was having with the door could be resolved through what this big deal coupon covered. I was lead to believe that the re-conditioning and roller replacement would solve my problem and that the only thing that would not be covered would be a handle/lock for the door which could be an additional $50 on top of the $129. When the technician came out to the house, he told me that there was much more wrong with the door than what this coupon would cover. He told me that, to fix the door that day, it would be an additional $468 and that I would be further ahead to just replace the door. The estimate he gave me to replace it was $790 which I thought was ridiculously high for a single garage door since I know two people who recently had their double garage doors replaced - one for $630 and one for $700. My son checked prices at Home Depot for a single garage door and I can purchase one for under $300. My plan now is to buy the door from Home Depot and my son will be installing it himself.
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from Precision Garage Door of Southeast Michigan
Dear Customer: I would like to apologize for any mis-communication regarding the Angie’s List Big Deal offer. I spoke with the technician that was assigned to your appointment. Upon completing our evaluation of your garage door, the technician found that one of the extension springs on the door was broken and the other one was missing. It appears that you are the victim of a faulty or botched attempt to complete the installation provided by someone other than Precision Door. He also found that two other components of the extension spring system were missing along with the panels being cracked or damaged. The door was inoperable, with missing and broken parts and potentially dangerous. If Corey had replaced the rollers and the cables as called for in our Big Deal offer – the door would still be inoperable and unsafe. Rather than provide an incomplete solution that would not have fixed your door, at your instruction, we did nothing. We have instructed Angie’s List that you are eligible for a full refund and despite the time spent and cost incurred, we will do everything we can to help you get you quickly get all your money back. We understand that it is easy to get quotes over the phone on very cheap doors for seemingly attractive prices. Unfortunately, those doors often cannot actually be installed in your garage for the price quoted. We do not offer doors that will not work in your garage and or doors that we are unwilling to warranty due to the use of substandard materials. Our products are of demonstrably superior quality and we offer service far beyond that of other garage door companies. Our technicians and installers are certified by the International Door Association unlike 99% of our competitors. What this means to you is, with Precision Door you get a long term solution to your garage doors needs, provided by expert technicians, backed by a reputable company. I have attempted to reach out to you several times today in an effort to rectify this matter. I look forward to speaking with you. Please contact me at 313-387-0350 to further discuss. Again, thank you for your feedback. Sincerely, Paula Office Manager
Martin R.
11/2012
5.0
garage doors
 + -1 more
After purchasing online through Angies List, I called them to schedule an appointment and was able to get one for the following day. Everything went according to plan. Now my garage door runs much smoother and quieter.
Description of Work: I took advantage of the Angies List Big Deal Garage Door Reconditioning and Roller Replacement. Technician gave me a heads up and called 25 minutes before arriving. New nylon wrap rollers and cables were installed, the door was realigned and 25 point safety check performed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Doug D.
10/2012
5.0
garage doors
 + -1 more
The technician called to say he would be at my house at 9:30 a.m. and thats exactly when he arrived. He was polite, professional and I would not hesitate to call the company again. The work performed was clean and neat and looks exactly like it should.
Description of Work: Replaced garage door spring.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Gloria G.
09/2012
5.0
garage doors
 + -1 more
I had called a few companies, and they all wanted to replace the garage door. Thankfully, I contacted Precision which said it could repair the door instead of replacing it. This saved me quite a bit of money which I appreciated.
Description of Work: They repaired my garage door.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
David W.
09/2012
5.0
garage doors
 + -1 more
It went very well. The technician worked very hard for quite some time, and he did a great job. He also spent a lot of time explaining how to maintain and use the system. We didn't compare prices, so we can't rate that part of the service.
Description of Work: They lubricated the garage doors and installed new cable.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STEVEN & Gayle W.
09/2012
5.0
garage doors
 + -1 more
Everything was great, and I can't complain. I have used Precision Door in the past, and they have always been very responsive, very knowledgeable, and do excellent work.
Description of Work: They installed new rollers for the door and did some maintenance work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Cathy C.
09/2012
5.0
garage doors
 + -1 more
I found the receptionist and the installer to be very professional. All of my questions were answered, I am satisfied with the installation, and I am happy with the price.
Description of Work: They replaced the garage door and its lifting mechanism.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Janet N.
09/2012
5.0
garage doors
 + -1 more
Precision Door came out very quickly, fixed the problem on the first trip, and everything has been working well since their visit. I especially appreciated that they responded so quickly on a weekend.
Description of Work: They replaced the spring for my garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Irena L.
09/2012
1.0
garage doors
 + -1 more
The quote they gave me didn't seem to be very official. It appears to just be typed on a Word document. My husband misplaced the quote they gave us, and I called them to have them resend the quote. In the meantime between July and now, I've shopped around and looked at other quotes. During this whole time, we've had to manually open and close our door. I injured my hand and had to have surgery. While recovering from my surgery, I called another company and had them come out and give me a quote on my door. This other company told me I didn't need need a new door, and he had my garage door fixed within an hour. As it turns out, the price for a new garage door Precision Door quoted me was double what the type of door actually cost. I would never use them. I would never recommend them. Since I've had my accident, I've made sure everyone knows it was because Precision Door told me I needed a new door. If they would have done their job and just fixed the door, my accident never would have happened.
Description of Work: I had called them initially in July because our door had broken. It would not go up or down, it just kept getting stuck. I called Precision Door out for a quote. He just gave me some rough figures and told me everything that was wrong with the door. He said I needed a new door, and he went back to the office and said they would call me back with a quote.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Precision Garage Door of Southeast Michigan
Customer: Thank you for your feedback. Both positive and negative feedback helps us to achieve our goal of 100% customer satisfaction. I apologize if you feel that you have been mislead. In an attempt to assure you that we never want a customer to feel mislead - I had arranged for our Lead Technician to come to your home to perform a quality/integrity check on the technician who wanted to sell you a door. The whole purpose of this visit was only to inspect the door to ensure that you were not mislead by any means. This appointment was scheduled for Monday, September 17. Upon contacting you to confirm the appointment - you let me know that you wanted to cancel the appointment. Please understand that when our technician evaluated your door initially, he felt that it was not in compliance with the guidelines set forth by the National Safety Council and also did not meet the requirements of DASMA (The Door and Access Manufacturers Assocation). He felt that because the sections were falling apart, your door was not balanced and the worn weatherseal - the best long term solution was to replace the door. Based on our 25-point safety inspection - the springs, door balance, rollers, center bearing, end bearing plates, bottom seal and panel condition all failed. It is the policy of Precision Door to not perform "band aid" fixes. In our opinion, if we would have only repaired the traveller on the trolley - this minor repair would not have eliminated all of the other issues with the door and the door would still have been in an unsafe state. I am in hopes that the other service that the other repair company performed will in fact keep your door operational. However, again, in the interest of long term repairs so that you never have to deal with your garage door issues for as long as you own your home - we always recommend the most cost effective, long term and safest option. Again, I thank you for your feedback. Sincerely, Paula Office Manager
James W.
06/2012
3.0
garage doors
 + -1 more
I thought I was overcharged for the work performed. I called and complained and later received a $50 credit.
Description of Work: The springs were adjusted.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$125
Jane W.
06/2012
5.0
doors, garage doors
 + 0 more
Estimate given same day I called. Doors installed two days later. It all went very good.
Description of Work: Two garage doors replaced with new doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Ken M.
05/2012
5.0
garage doors
 + -1 more
I was able to get an appointment for the day after I called about my problem. The technician, Lou, called and asked if he could arrive early, which he did by arriving 20 minutes ahead of scheduled time. He had me explain the issues and then had me observe as he operated the door and then discussed the repair options as well as cost. I authorized the repair and he was done within 45 minutes. He them showed me the repaired items, explained what he did and then showed me how to lubricate the hardware. Lou was very professional and respectful of both myself and our home. In fact, he even hand wrote a thank you note for us - I have never had a repair person of any type do that. He cleaned up thoroughly after completing the job and made sure I was satisfied and did not have any additional questions. Based on this experience I cannot recommend Precision Door Service and Lou highly enough.
Description of Work: Replaced springs, rollers and center bearing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$491
Regina S.
04/2012
5.0
garage doors
 + -1 more
Precision Door was wonderful from start to finish. Bill came out to give us an estimate for a new garage door. He was very kind and thorough with product information and wrote a complete estimate before leaving. No hard sell, but he showed that he was very interested in our business and satisfaction. The two men that installed the garage door were very professional and did a great job with the installation. I forgot to give Bill the Angie's List coupon for 10% off and they gave me the discount without a problem.
Description of Work: Replaced garage door and all associated parts with insulated garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Nicole D.
04/2012
5.0
garage doors
 + -1 more
We were really impressed with Precision from the start. Bill was so friendly and great at getting back to me on the phone. It took a while for us to decide and Bill was patient and never pushy. We finally decided on a style and it was installed 2 days early (yay!) yesterday and only two business days after we got all the paperwork finished. We love how the door looks and everything was installed very nicely. I had just cleaned out our garage and figured I'd have to give it another sweep, but I did not have to. They left no mess whatsoever. We had a new opener and garage door in just over 2 hours. Thanks, Precision!
Description of Work: We had a new belt drive garage door opener with 2 remotes and a keypad installed, plus a new garage door with windows installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Rami G.
03/2012
1.0
garage doors
 + -1 more
It didn't go, they never responded to my inquiry.
Description of Work: No work was performed, they never responded to my inquiry.
Rating Category
Rating out of 5
Response from Precision Garage Door of Southeast Michigan
Member- Unfortunately, I did not ever receive your inquiry. I would be happy to help you with your garage door needs. Please call me personally at 313-387-0350. My name is Paula and I am the Office Manager here.
Judy F.
03/2012
5.0
doors, garage doors
 + 0 more
Very good service. They were prompt and they explained to me how the springs could last a long time so I would not have to call them back. They also told me what to do to keep the springs for a long time.
Description of Work: They put a high cycle spring on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$335
KATHLEEN S.
02/2012
5.0
garage doors
 + -1 more
They arrived on time, completed the installation timely and cleaned up afterward.
Description of Work: At 4:30 pm Monday my garage door stopped working. I called Precision Door and they said they would be at my home first thing in the morning. At 10:00 am Tuesday they arrived. They replaced my old door opener (I decided to upgrade and put in one with a back-up battery) cleaned up and were finished in about 45 minutes. Frank, the installer, was polite, courteous and a quick worker. I am very satisfied with the vendor and their product.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
robert B.
02/2012
5.0
garage doors
 + -1 more
On Friday my garage door opener was not working . Called Precision around 11 am. A service man came out around 3 pm and said that he could repair the opener. Then he noticed I had a broken spring, which probably caused the opener to fail. He gave me options on replacing the spring and the repairing the opener. Then we noticed that the garage door itself had tear in one of the panels, which was caused by the broken spring when the door came down. He again gave me repair options, never pushing me in any direction. I decided that I would have the whole system replaced. The service was scheduled to occur within about 2 days, and the team came out with the new parts exactly as scheduled. The installer was done in about 2.5 hrs. He did an outstanding job, from start to finish. Very Happy with the overall experience.
Description of Work: Replaced garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,500
Peter C.
01/2012
4.0
garage doors
 + -1 more
Everything went well. They arrived promptly, did the job, and left. I would advise getting multiple quotes however.
Description of Work: They stopped my garage door from squeaking.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Janet N.
01/2012
5.0
garage doors
 + -1 more
Able to get quick service on a Saturday (sameday) even early in the morning! Telephone representative and repair person were excellent to deal with from start to finish. Would recommend.
Description of Work: Replaced broken spring. I was unable to get my car out of the garage.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
JAMES J.
01/2012
5.0
garage doors
 + -1 more
Service arrived on time and finished job in 1 hour
Description of Work: Replaced broken springs and rollers, adjusted opener and lubricated moving parts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
ANN D.
12/2011
5.0
garage doors
 + -1 more
It was fine. Everything went well. It took a day, but he had to remove the old door and install the new one. It went well. I was happy with it and happy to have a working garage door again.
Description of Work: They installed a new garage door and opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Joanne H.
10/2011
5.0
garage doors
 + -1 more
Friendly and professional from start to finish.
Description of Work: My husband asccidentally backed into our double garage door and bent two panels but the door continued to work well. After a few months of up and down, the panels were bending even more and the door wouldn't close unless we did it manually. Called Precision door on a Tuesday. Jeff and Stefan came out on a Thursday as scheduled. A few options were discussed, including replacing the whole door for $700 or stabilizing the panels with struts from end to end for $225, plus a $75 service fee. Went with the cheaper fix. They had all the needed supplies with them and were done with the repair in less than an hour. Both Jeff and Stefan were very nice and personable. We appreciated that they didn't try to push for replacing the whole door. And the fix worked! The bill came to $300, but they offered a 10% senior citizen discount, bringing the bill to $270. We would definitely call on them again for any garage door service. Great company! Great people.!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Kathy B.
09/2011
5.0
doors, garage doors
 + 0 more
Called late at night for service not sure if any one could come at night. He came and did the job. He was polite, professional, and informative on how and when to do general maintenance.
Description of Work: Our garage door spring broke. We called for service and the guy came out at 10:30 pm. He changed the broken spring and showed us what to lube and what not to lube and that went also for our garage door opener.. Also did a 25 point safety check on door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$414
Murray G.
09/2011
2.0
garage doors
 + -1 more
Their estimate was higher then another one I received. They wanted to charge me for work that didn’t need to be done. It sounds like to me a hard sell.
Description of Work: I called them for an garage door estimate.
Rating Category
Rating out of 5
value
1.0
responsiveness
5.0
Response from Precision Garage Door of Southeast Michigan
I'd like to address your concerns regarding the garage door pricing. It does not look like you scheduled a technician to come to your home. Typically, when our techs' come to the home - we evaluate the situation and we always try to repair rather than replace the garage door system. While the tech is there - he also performs a 25 point safety inspection on your door as well as your operator. All of our doors are 24-25 guage steel, our springs are high cycle powder coated springs (this means that they will last you 3 times longer than the standard springs). Please feel free to visit our website to learn more about Precision Door and the high quality level of service and parts that we provide.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Home Automation
FAQ
Precision Garage Door of Southeast Michigan is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Precision Garage Door of Southeast Michigan accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Precision Garage Door of Southeast Michigan offers free project estimates.
No, Precision Garage Door of Southeast Michigan does not offer eco-friendly accreditations.
No, Precision Garage Door of Southeast Michigan does not offer a senior discount.
Yes, Precision Garage Door of Southeast Michigan offers emergency services.
Yes, Precision Garage Door of Southeast Michigan offers warranties.
Precision Garage Door of Southeast Michigan offers the following services: Garage Customization, Garage Door and Opener Installation, Garage Door and Opener Maintenance, Garage Door and Opener Repair, Garage Door and Opener Service, Spring Repair and Installation, Remote Repair and Replacement, Safety Sensors Installation, Roller Repair and Installation, Cable Repair and Installation