Andy's Statewide

Excellent

Great job.

Always very professional!

no problems

Technician, Chris, said the furnace was shutting off (went off limit) because of the filter. When I said the filter was replaced 2 weeks ago, he said it was "too good". The pleats are too close together which is causing the problem. I told him that it was the same filter that the previous homeowner used, the same one another HVAC company said was a good one to use when they did a tune-up in October. He disagreed. "Why do the sell those filters?", I asked. His reply was "Why does anyone sell anything? To make money." So he told me to go out and buy cheap filters and avoid ones with 3 pleats/inch and that should fix the problem. I said it was a band-aid solution and there is something more to this problem. When he left I called the manager. Robin told me to try what he said and see what happens. She said the filter was probably dirty. I told her that the filter was new and the technician even wrote on the invoice that the filter was clean. She assured me that we have a 30-day warranty so they will come out free of charge. So I went out that day and bought the thinnest filters they sell at HD and put it in. Fifteen days have gone by and we have the same problem.

My experiance with this co. was excellent. Thay called and let me know that tech. would be out same day and Adam called to let me know he was on the way. He completed the job within 20-30 minutes and told me what needed to be replaced and even told me about another problem with rust being on coils.( I think he said coils.) Adam was polite and knowledgeable. He said if coil got cracks then carbonminoxide could escape. He even gave me an estimate on new furnace without me feeling pressured!

They did a good job but they were a little pricey They came on time and I am happy with the service that I recieved.

We did not use them because they were more expensive than some of the others that we had looked at. We would probably not consider using them in the future.

The experience was very good. It wasn't perfect, but it was very good. My furnace had quit working and it was cold, so they were able to schedule a basically immediate appointment. The technician was efficient.

Actually, this vendor is subcontracted by the Brighton Mi Home Depot store. The agent there was Rachel Cheer (810) 229-0085. I wanted an estimate from them. Kurt Reinhardt called from Andy's Statewide and came out to give an estimate: Furnace only with 5" filter media. Price was $3054. Trane was recommended brand and Trane parts depot is right here in Brighton. I also got estimates from Lakeside and one other local contractor. I called to order the job, They called to confirm an appointment, arrived and brought it in. Blankets and floor protection plus shoe booties even. Set it in, ran gas and electrical and drains. Clarified a few code requirements, got it running, showed me how it worked, set the fan speed to a level that gave the best flow and cleaned up. Tie wrapped all the wires, fastened all the piping into the cement and walls. Brackets for the intake and exhaust lines, ran the thermostat wire thru the wallboard. They phoned in the requirements for the new air trunk connector to their own shop, he brought it out and presto: Done. Never would have known they were here. Now I'm picky about mechanical installations, but these 2 guys (Kurt and Gary) set a new standard for me. They had even preprinted the paperwork for the Consumers Power rebate and the Federal tax form for the energy tax credit. They sent a notice reminding me of the need to have the Township building inspection done. When the Brighton inspector showed up, he asked for the name of the installer, looked it over for 10 seconds, put his sticker on it and left. Apparently Brighton Township is familiar with the Andy's work quality and gave hem a very high rating and recommendation. Me too. The workmanship was/is exceptional. There are 2 furnaces in this house (upstairs and downstairs). You should see the difference between their work and the installer's from the other furnace done a few years ago. NASA vs. Rube....

The initial estimate was done very well, we elected to get a second opinion on replacing the furnace after another company told us it would be close to $1200 to repair it. Andy's were working with Home Depot, and offered 12months same as cash along with some nice discounts. They estimated the repairs to be roughly the same (without knowing the original estimate). We discussed replacing the furnace with a new Trane multi-stage furnace, and the Andy's rep showed us all the rebates we could get from our Electricity and Gas suppliers, along with the Federal tax rebates available. Some of these we knew, and some we didn't. Once we crunched the numbers, the new furnace was barely more than repairing the old one. We set it up to have it done. The actual installation was a little troublesome - the installer actually managed to fall off of our roof and hurt his knee pretty bad - but the installation was completed and all the ductwork redone very nicely. The only thing I'd expected that didn't happen was the external intake pipe was left to pull air from the basement, rather that run out to the fresh air, but that was a minor issue, and nothing worth calling them back about. The township inspector commented on the neatness of the job they had done, and that in general, he'd had very little issues with their work in his area. Overall, very happy with the job - the furnace runs beautifully, and we would recommend them to anyone.

My furnace went out at the end of December. I was referred to Andy's Statewide by American Home Shield. Andy's service man determined the problem was caused by a dirty air filter, which made it my fault. I can accept that. He also promised a 24-hour turn-around. Five days and three times as many phone calls later, with a recommendation from American Home Shield that I sue Andy's Statewide, he finally came back with the missing piece. First I was told he was sick and didn't tell anyone to call me; then I was told it was a supplier problem. The repair man himself told me he couldn't believe how long it took the get the part. I was charged full price for the repairs after five days without heat in the middle of a Detroit winter. I will be taking Andy's Statewide to court. I wouldn't recommend this outfit to anyone under any circumstances. Pointing out that the invoice itself says "24 Hour Emergency Service" will get you nothing but a snotty retort from the "Customer Service" manager that "we don't control our suppliers." Well, Ford didn't make it's own tires during the Firestorm debacle, but they were ultimately responsible for it, weren't they? Stay tuned - I will post the outcome of the court case. Update: after posting a copy of the above review to Angie's List and the company's president and CEO, I got an apology and a 50% refund with a request to update my post to show Andy's Statewide's dedication to customer service.

This company's labor prices are ridiculous and they tried to charge me for a $1,000 part for my boiler that was covered under warranty. The Bryant boiler I bought from this exact company 4 years ago stopped working. I called and had them come out to check what was wrong. They were supposed to be there that afternoon and didn't show up until 7:30 pm that night. The pump motor had burned out and needed to be replaced. They refused to give me a date when the part would be in (though kept promising "any day"). It took a full week for the part to come in. During that week they told me the part wasn't under warranty, would cost $1,000 and when I questioned this they assured me that their Parts Manager had "double and triple checked" with Bryant to make sure it wasn't within the warranty period. I requested that they give me the part # so I could check with Bryant myself. They stated only the Part Mgr knew that and he wasn't in but would call me. Long story short, never called me for two days. I called Bryant w/o it and confirmed that all parts were under a 5 year warranty from installation. I called Andy's back and communicated this when I was told that the Parts Mgr still wasn't in. Within 5 minutes I got a call back from the "office manager" stating that they had just checked again (because their parts mgr was so dedicated) and the part was under warranty. I let them do the repair because I needed the part. Charged $135 per hour and a $25 order fee for the repair which is outrageous but even with that they even tried to not give me 15% discount on labor that had a coupon for (that they had mailed me previously). My conclusion is that these guys are either less than honest or incompetent-you judge for yourself-I know what direction I am leaning towards.

They installed a new heating and a/c unit.

I would say it went well. They were on time as scheduled and called to confirm he was coming. He came in did the job and in an efficient amount of time. Only draw back was he tried to sell us a new furnace.

I woke up one morning to notice a small leak from the top of our water heater. During my dog walk, I noticed a Andy's Statewide van in the neighborhood and since I have had decent work from them before, I called their office and asked if that van can stop by after his current job. A few hours later they did and I ordered a new heater-- a Bradford White 50-gallon standard efficiency for $827 total. (It would have been $877 if he did not give me a $50 coupon!) A few hours after that, another employee from Andy's came with the water heater to installed it. Installation met expectations--the man was clean, polite, and efficient.

Gave second opinion on furnace problem, good review of problem, & best price. Old furnace failed on a cold weekend. They came out that day to do a temporary installation of a new furnace so we would have heat for the weekend. Finished installation on the following Monday. Very professional job.

I was extremely pleased with the quality and the professionalism of this company. They even when out of their way to help fix a gate that was off when they first arrived. They cleaned up as if they were never here in the first place and I wouldn't hesitate in referring them to others.

They are great people and very professional. They deliver a good quality of work and are always punctual. We can count on them when they are needed. Definitely I would recommend them to everybody.

In my presence the technician called the home warranty company and gave them information for a replacement pan and coil that was the minimum work that he recommended needed to be done. He continued to recommend an entire replacement even though the home warranty would not cover an entire new system and left us with a quote of well over $6,000. He told us after checking on parts they would get back to us the following day. When no one contacted us we called the home warranty company two days later. We were informed by them that the technician had called back after leaving our home and informed them that there was nothing mechanically wrong with the system. The home warranty company was finally able to get in touch with the technician and was told it was only the pan that was needed. The home warranty company has sent a different company out for an evaluation at no additional cost to us and give us options for repair or replacement.

I was so frustrated because I explained my situation to them over phone only to have them come out, look at the boiler and then tell me he didn't know how to fix it even after I explained it to them. I also waited 4-5 hours for them to even show up. If a consumer has a boiler don't call this company.

Extremely satisfied with all aspects of experience with this company. From salesman Neil Busby on down to installers Doug & Shawn. All were very professional courteous and informative. Only and minor negative: Original quoted price of system was $5824.00. After I compared ''apple to apple'' systems from other competitors (i.e.- 90,000 BTU, 80% efficient,2 stage, variable speed furnace along with a 3 ton, 13 seer, Puron (r-410a) A/C unit), I found Andy's to be approximately $1000. higher than my best quoted price from other competitors. I then received a call from Andy's and was asked how they stacked up against the other quotes I had gotten, and I told them that they were $1000. higher than the other systems I was quoted and that I compared ''apple to apple'' systems. Andy's then told me that they would drop the price $1000., if I then agreed to have them do the job. Moral of story: It sure pays to get other quotes & compare ''apple to apple'' systems. I had 4 other quotes.

The second serviceman arrived to install our new unit. He was over an hour late. I was surprised it wasn't the same person who sold me the unit. The installer was experienced with new construction installations, so he was unfamiliar with our 17 year old equipment. It took twice as long as expected to perform the installation. He was about to leave & I had to remind him that I was promised a new thermostat as part of the installation. This resulted in 2 phone calls to confirm, but I did get the thermostat. The A/C worked okay but did not seem as efficient as the old one. I noticed condensation forming on the new unit as well as large amounts of cold air leaking from it. I called for another service person. She told me this was normal but re-sealed the unit, slowing the leak. The unit still does not seem efficient, but with our hot spell, I am grateful for what I have. Overall, I am marginally happy. I would call them again for a repair, but not new installation.

THE EXPERIENCE WAS GREAT. THEY ARE INEXPENSIVE AND EASY ON THE BUDGET. THEY ARE ALWAYS PUNCTUAL AND READY TO WORK. THE EMPLOYEES DO A GREAT JOB OF REPAIRING WHAT THEY ARE SUPPOSE TO REPAIR.

THEY WERE VERY COURTEOUS AND CLEAN. I WOULD HIRE COMPANY AGAIN.