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Founded 1976 • With Angi since May 2010
25670 Beck Rd
Novi, MI 48374
Service Provider Response
Hello, [Member Name Removed]. Writing as the President and one of the Founders. What you have outlined is simply untrue. I do agree and understand the frustration with some of the delays due to the problems that we ran into during the tear out and prep, along with the extra expense it would take to fix them. Unfortunately, in the construction industry, there are at times unforeseen conditions that impact a projects' duration, cost, etc. such as weather, special orders, or in this case extensive amounts of water damage, rot, outdated/faulty plumbing which is not visible until the project is well underway. I would assume that considering you're a landlord and in the property management business that you would at least be understanding of what can possibly take place during a major renovation, but I guess I was expecting too much. However, I am truly surprised you felt the need to leave such a negative and deceptive review. I'm not going to ask you to remove your review. We did everything we could to finish your project on time and on budget despite the unforeseen circumstances. After you locked us out because you didn't want to fix the code violations - your second payment was refunded. We cannot issue a full refund for everything. Including the ceiling reconstruction that was completely finished and ready for paint. And, the initial deposit/down payment can not be refunded because our company needs to be properly compensated for the products and services that had already been provided. We have not been in business for 46 years by attempting to defraud homeowners or trick them into purchasing something they don't need. What ever size or type of project, we have thousands of completely satisfied customers throughout Michigan because we don't cut corners, and most importantly, we ALWAYS focus on doing the right thing for our customers and potential customers.Service Provider Response
Thanks so much for your review. If you need anything, please do not hesitate to give us a call.Service Provider Response
This post is regarding an agreement that had been made with the original owner of the property, we had done work for in the past. The new work involved replacing between 6-8 upper exterior window trim boards, 2 pieces of siding and other miscellaneous repairs for $1100.00. During that time the owner was trying to sell the house. While waiting to do the work, the house was sold. We were asked by the previous owner to schedule the work with the new owners once they had moved in. A letter was mailed to them asking to contact us, so we could get them on the schedule. Since the previous owner didn’t have their contact information. This was the only way to reach out to them. They responded roughly 3 months later. At their home we discussed everything that was going to be done within the specifications of the original agreement. When it was confirmed that painting was not included because the original owner at the time had her own painter that would take care of it. I offered to add color matching and painting for an additional charge. This is when the owner became extremely rude, cursing me out and repeatedly talking over me. No interest was shown in hearing an explanation and instead a refund was demanded. After materials had already been special ordered and paid for months ago. While I'm sorry we couldn’t work things out, I find your post to be unfair and deceitful. Everything was clearly stated in the initial agreement and we were ready to honor that. But instead you choose to curse me out, for not adding a substantial service to the agreement at no extra charge. And, since I could not give you a refund. You then decided to post a negative review and bash me online. We have been serving the area for over 40 years, I trust that most readers will take your post for what it is.Service Provider Response
In response to the inaccurate review above. Whole house interior renovation was beautifully renovated and highly complemented on the quality workmanship by the homeowner. The Pella windows are outstanding; yes windows are only as good as the installation. That incident took place in 2009 during the crash of the housing market that caused devastation to the economy and brought the construction industry to its knees. Our business like so many others came to a halt. In good conscious, not to leave my customers hanging, I had to drain my personal savings to complete projects that we had already started including that client’s project. Regarding not paying Pella windows, we had a credit account with Pella, and due to the sour economy at that time, rendered some orders overdue. We had tried hard to have Pella accept a payment plan on the overdue; they refused and placed a construction lean on said property. I kept in communication with that client during the entire ordeal and even offered her free representation by my attorney, for Pella to release the lien, she refused. To make the story short, Pella finally agreed to a payment plan and released the lien. I can understand the disbelief of the situation by that client, but it’s the honest truth, I couldn’t have been able to manage differently even if that was my own daughter. Northville is an affluent small City. My company has been serving the community with trust, loyalty, and implacable reputation for the past 35 years with thousands of happy clients. As for that client, I apologize for the inconvenience that caused no harm, and for her to be the first ever to write such a damaging and not so accurate review on my honest and trust worthy company 3 years after the incident, is unacceptable, hurtful, slanderer and wrong.Mr. Mason LLC is a family owned and operated masonry company. We are a fully licensed and insured company. Mr. Mason LLC continues to maintain current workman’s compensation and liability insurance. Mr. Mason LLC specializes in residential masonry restoration. We here at Mr. Mason LLC strive to achieve 100% customer satisfaction! Through friendly and prompt customer service, as well as quality projects built to withstand the harsh elements of Michigan winters. From Chimney rebuilds to simple tuck-pointing, each project is addressed with the same care and compassion. While having 30+ years of combined experience restoring homes in the metro Detroit area, Mr. Mason LLC currently employs only 10-15 skilled employees. Mr. Mason LLC Accepts only the highest quality craftsmanship from our masons and trusted workforce. Mr. Mason LLC has remained small enough to care without lacking production, quality and safety.
Angi Certified
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime once you see our quality work. We're passionate about delivering an exceptional experience. When you hire us, you're hiring a team of professionals who are trained and skilled to deliver lasting value to your home. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Angi Certified
We are a small, family owned company with 4 employees fully licensed and insured. We accept cash, check and credit cards as payment. We can also finance your payments as well. We generally don't accept payment until the job is complete on smaller jobs, on larger jobs however, we can work out a payment schedule based upon the amount of work completed. We pride ourselves on our ability to communicate with our customers to assure their complete satisfaction throughout the entire experience.
Angi Certified
Complete Building And Remodeling For Residential & Commercial
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Chirri Insulation & Roofing Co is currently rated 2.6 overall out of 5.
Chirri Insulation & Roofing Co is open:
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Chirri Insulation & Roofing Co accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
Yes, Chirri Insulation & Roofing Co offers free project estimates.
Yes, Chirri Insulation & Roofing Co offers eco-friendly accreditations.
No, Chirri Insulation & Roofing Co does not offer a senior discount.
No, Chirri Insulation & Roofing Co does not offer warranties.
Chirri Insulation & Roofing Co offers the following services: Complete Building And Remodeling For Residential & Commercial
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