Heating and Air Conditioning, Water Heaters, Air Duct Cleaning
About us
6 months same as cash financing. We also take credit cards. 11 employees. Area's Only American Standard Customer Care Awarded Dealer. Two national awards for our radiant floor designs and installations.
Business highlights
29 years of trusted experience
Emergency Services Offered
Services we offer
Heating and Air Conditioning repair, service, and installation. Geothermal, radiant floor heating, mini duct systems. On Demand and standard water heaters. Complete design build services.
Services we don't offer
Palm reading, dog walking, watering flowers, toe nail clipping, pet waste pick up, gutter cleaning, mother in law removal.
heating & air conditioning/hvac, water heater repair
+ 0 more
I have bought a furnace, a central air-conditioner, and a tankless water heater from this company. I also referred my father to them and he purchased a furnace. Needless to say I thought I was a very good and loyal customer of this company. Therefore I was astonished when I was recently treated so poorly by them. A plumber, who was working on my bathroom remodeling, discovered that the tankless water heater had rusted out on the inside and was on the verge of failure. He said this was due to the fact that a drip valve had not been installed and the water had continuously dripped into the system and rusted it out. He made clear that he installs a drip valve on every one of the tankless water heaters that he installs. I called Sun Services and immediately informed them of this problem. Brain said he would come out and take a look at it. The day he was scheduled to come, he called and rescheduled. When someone finally did show up it wasn't Brian. It was a young guy who was there just to take pictures. He confirmed that it looked really bad and the damage was evident. Having been a good and loyal customer I offered Brian a chance to fix this mistake. I asked him if he would simply take me back to a tank water heater and do it for me at his cost. In other words, I wasn't even asking him to do it for free. He immediately turned his back on me. He stated that I should have had them servicing it annually. I was surprised because this was the first time anyone had suggested this. He said this would have been in my owner’s manual. I asked, "Brian, you've been providing ongoing maintenance on my furnace (which was the first thing I purchased from him) twice a year, so why didn’t you suggest that on any of those occasions? You were not more than five feet from that water heater twice per year. When you informed me that my furnace and air-conditioner would require bi-annual maintenance I agreed. Why would I not also agree to annual maintenance on the water heater if it required it? You were already out there.” He then became indignant and informed me that he was sending back the money that I had pre-paid that year for the maintenance and my relationship with his company was over. I'm baffled by the way I've been treated. If he treats someone like me this way, a person who was loyal to him and his company, how do you think he'll treat you?
Description of Work: I purchased a furnace, air conditioner and tankless water heater
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
Jennifer C.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Melissa L.
10/2016
1.0
heating & air conditioning/hvac
+ -1 more
The tech determined that it was the heating element. He took my check for the service call and said he would call aroundto see if he could get the part, because it was not manufactured anymore. He told me to get a space heater. At the end of the day, I called. I was told that the part was not available. I asked what I could do for heat and they said they could not provide a furnace for my condo and to get a space heater. After the weekend I called to get the part number so I could see if I could get it fixed so I did not have to sleep in a sweatshirt. The tech told the office it was obsolete. I did not get a part number or description. Did he really call? So, for a service call, I had no means or quote to get heat in my condo.
Description of Work: I did not have heat. The fan was blowing air but not hot or warm air. I called to getheat for my condo.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$100
Donna M.
12/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They are excellent! They have done repairs for us.
Rating Category
Rating out of 5
Yes, I recommend this pro
Terri Anne K.
07/2015
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Marietta S.
03/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I called Sun Services and they returned my call within 1/2hr. I told them I was having problems with my furnace and they asked me what was it doing? |I told them, they gave me a brief idea of what they thought the problem was and how much a service call would cost. They came out the very next day even when the temperatures were below zero and my furnace was still working. The service man was very polite. He explained what he did to fix the furnace and waited for it to come on to show me that it was working correctly. It took only 10min. He asked me if I was happy with the service he did and he was on his way. I will definitely call them again!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Vernon W.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Louis L.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
Very professional and always very pleasant and helpful.
Description of Work: Furnace check up under service contract.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Patricia R.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were very good. Everything checks out so far. I would recommend them.
Description of Work: I had them put in a new furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Faye M.
02/2013
5.0
heating & air conditioning/hvac
+ -1 more
Brian Turray is very knowledgeable and good about explaining the various types of heating and airconditioning services we should use in our new home. His employees are very professional and have been very pleasant in doing their jobs. We would definitely recommend him.
Description of Work: Building a new home with radiant heat in the floor and multiple furnaces and air conditioners.
Rating Category
Rating out of 5
Yes, I recommend this pro
Louis L.
09/2012
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
Their service person in this area is terrific. Did a great job, explained everything and left no indication that he had been there.
Description of Work: They did the spring air conditioning tune up for the summer as part of my yearly service contract.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Louis L.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
Confirmed on the phone that this was the same company I had used two years ago before I moved. Came when they said they would and performed all service that I requested.
Description of Work: Installed new thermostat at our request. Services A/C and improved performance . Excellent technical skills and nice people. Signed service contract for the year.
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*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning
FAQ
SUN SERVICES QUALITY HTG & AC is currently rated 4.3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
SUN SERVICES QUALITY HTG & AC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, SUN SERVICES QUALITY HTG & AC offers free project estimates.
Yes, SUN SERVICES QUALITY HTG & AC offers eco-friendly accreditations.
No, SUN SERVICES QUALITY HTG & AC does not offer a senior discount.
Yes, SUN SERVICES QUALITY HTG & AC offers emergency services.
Yes, SUN SERVICES QUALITY HTG & AC offers warranties.
SUN SERVICES QUALITY HTG & AC offers the following services: Heating and Air Conditioning repair, service, and installation. Geothermal, radiant floor heating, mini duct systems. On Demand and standard water heaters. Complete design build services.
Palm reading, dog walking, watering flowers, toe nail clipping, pet waste pick up, gutter cleaning, mother in law removal.