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SUN SERVICES QUALITY HTG & AC

Founded 1996 • With Angi since August 2010

4.3

(12) Verified Reviews

Business Details

Phone Number

Address

2001 Weiser Road

Niles, MI 49120

Description

6 months same as cash financing. We also take credit cards. 11 employees. Area's Only American Standard Customer Care Awarded Dealer. Two national awards for our radiant floor designs and installations.

Verified Reviews

A few reviews for this pro...
Trystan C.
1.0
11/19/2019
I have bought a furnace, a central air-conditioner, and a tankless water heater from this company. I also referred my father to them and he purchased a furnace. Needless to say I thought I was a very good and loyal customer of this company. Therefore I was astonished when I was recently treated so poorly by them. A plumber, who was working on my bathroom remodeling, discovered that the tankless water heater had rusted out on the inside and was on the verge of failure. He said this was due to the fact that a drip valve had not been installed and the water had continuously dripped into the system and rusted it out. He made clear that he installs a drip valve on every one of the tankless water heaters that he installs. I called Sun Services and immediately informed them of this problem. Brain said he would come out and take a look at it. The day he was scheduled to come, he called and rescheduled. When someone finally did show up it wasn't Brian. It was a young guy who was there just to take pictures. He confirmed that it looked really bad and the damage was evident. Having been a good and loyal customer I offered Brian a chance to fix this mistake. I asked him if he would simply take me back to a tank water heater and do it for me at his cost. In other words, I wasn't even asking him to do it for free. He immediately turned his back on me. He stated that I should have had them servicing it annually. I was surprised because this was the first time anyone had suggested this. He said this would have been in my owner’s manual. I asked, "Brian, you've been providing ongoing maintenance on my furnace (which was the first thing I purchased from him) twice a year, so why didn’t you suggest that on any of those occasions? You were not more than five feet from that water heater twice per year. When you informed me that my furnace and air-conditioner would require bi-annual maintenance I agreed. Why would I not also agree to annual maintenance on the water heater if it required it? You were already out there.” He then became indignant and informed me that he was sending back the money that I had pre-paid that year for the maintenance and my relationship with his company was over. I'm baffled by the way I've been treated. If he treats someone like me this way, a person who was loyal to him and his company, how do you think he'll treat you?
Description of Work
I purchased a furnace, air conditioner and tankless water heater
Category
heating & air conditioning/hvac, water heater repair
Jennifer C.
5.0
10/27/2016
unknown
Description of Work
.
Category
heating & air conditioning/hvac
Christopher L.
1.0
10/21/2016
The tech determined that it was the heating element. He took my check for the service call and said he would call aroundto see if he could get the part, because it was not manufactured anymore. He told me to get a space heater. At the end of the day, I called. I was told that the part was not available. I asked what I could do for heat and they said they could not provide a furnace for my condo and to get a space heater. After the weekend I called to get the part number so I could see if I could get it fixed so I did not have to sleep in a sweatshirt. The tech told the office it was obsolete. I did not get a part number or description. Did he really call? So, for a service call, I had no means or quote to get heat in my condo.
Description of Work
I did not have heat. The fan was blowing air but not hot or warm air. I called to getheat for my condo.
Category
heating & air conditioning/hvac
Donna M.
5.0
12/10/2015
unknown
Description of Work
They are excellent! They have done repairs for us.
Category
heating & air conditioning/hvac
Terri Anne K.
4.0
07/20/2015
unknown
Category
heating & air conditioning/hvac
Marietta S.
5.0
03/11/2015
unknown
Description of Work
I called Sun Services and they returned my call within 1/2hr. I told them I was having problems with my furnace and they asked me what was it doing? |I told them, they gave me a brief idea of what they thought the problem was and how much a service call would cost. They came out the very next day even when the temperatures were below zero and my furnace was still working. The service man was very polite. He explained what he did to fix the furnace and waited for it to come on to show me that it was working correctly. It took only 10min. He asked me if I was happy with the service he did and he was on his way. I will definitely call them again!!
Category
heating & air conditioning/hvac
Vernon W.
5.0
07/15/2014
unknown
Category
heating & air conditioning/hvac
Louis L.
5.0
01/12/2014
Very professional and always very pleasant and helpful.
Description of Work
Furnace check up under service contract.
Category
heating & air conditioning/hvac
Patricia R.
5.0
09/09/2013
They were very good. Everything checks out so far. I would recommend them.
Description of Work
I had them put in a new furnace and air conditioner.
Category
heating & air conditioning/hvac
Faye M.
5.0
02/11/2013
Brian Turray is very knowledgeable and good about explaining the various types of heating and airconditioning services we should use in our new home. His employees are very professional and have been very pleasant in doing their jobs. We would definitely recommend him.
Description of Work
Building a new home with radiant heat in the floor and multiple furnaces and air conditioners.
Category
heating & air conditioning/hvac
Louis L.
5.0
09/28/2012
Their service person in this area is terrific. Did a great job, explained everything and left no indication that he had been there.
Description of Work
They did the spring air conditioning tune up for the summer as part of my yearly service contract.
Category
heating & air conditioning/hvac, water heater repair
Louis L.
5.0
07/16/2011
Confirmed on the phone that this was the same company I had used two years ago before I moved. Came when they said they would and performed all service that I requested.
Description of Work
Installed new thermostat at our request. Services A/C and improved performance . Excellent technical skills and nice people. Signed service contract for the year.
Category
heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, American Express, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Heating and Air Conditioning repair, service, and installation. Geothermal, radiant floor heating, mini duct systems. On Demand and standard water heaters. Complete design build services.

    Services Not Offered

    Palm reading, dog walking, watering flowers, toe nail clipping, pet waste pick up, gutter cleaning, mother in law removal.

    Frequently Asked Questions & Answers about SUN SERVICES QUALITY HTG & AC

    How is SUN SERVICES QUALITY HTG & AC overall rated?

    SUN SERVICES QUALITY HTG & AC is currently rated 4.3 overall out of 5.

    What days are SUN SERVICES QUALITY HTG & AC open?

    SUN SERVICES QUALITY HTG & AC is open:

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    What payment options does SUN SERVICES QUALITY HTG & AC provide

    SUN SERVICES QUALITY HTG & AC accepts the following forms of payment: Check, Visa, MasterCard, Discover, American Express, Financing Available

    Does SUN SERVICES QUALITY HTG & AC offer free estimates?

    Yes, SUN SERVICES QUALITY HTG & AC offers free project estimates.

    Does SUN SERVICES QUALITY HTG & AC offer eco-friendly accreditations?

    Yes, SUN SERVICES QUALITY HTG & AC offers eco-friendly accreditations.

    Does SUN SERVICES QUALITY HTG & AC offer a senior discount?

    No, SUN SERVICES QUALITY HTG & AC does not offer a senior discount.

    Does SUN SERVICES QUALITY HTG & AC offer emergency services?

    Yes, SUN SERVICES QUALITY HTG & AC offers emergency services.

    Are warranties offered by SUN SERVICES QUALITY HTG & AC?

    Yes, SUN SERVICES QUALITY HTG & AC offers warranties.

    What services does SUN SERVICES QUALITY HTG & AC offer?

    SUN SERVICES QUALITY HTG & AC offers the following services: Heating and Air Conditioning repair, service, and installation. Geothermal, radiant floor heating, mini duct systems. On Demand and standard water heaters. Complete design build services.

    Are there any services SUN SERVICES QUALITY HTG & AC does not offer?

    Palm reading, dog walking, watering flowers, toe nail clipping, pet waste pick up, gutter cleaning, mother in law removal.