The entire job was more than I could have ever hoped for. Matt is great and definitely is a master of his trade. He arrived on time every day, and was great at communicating through the entire process. He applied no stain to the floor until he was 100% satisfied with the condition of the wood. He performed a replacement of 15 boards and you can not even tell what was replaced. The flooring is beautiful and in better condition that I could have ever expected. Matt takes pride in his work, hand rubs the stain so he gets down to see if there are any issues, and the quality shines through!

Functional Floors did a fantastic job for a reasonable price. Highly recommend.

Great! Even supplied new quarter round molding.

They did a wonderful job. The floors look like new !

Sold the home within 8 days, much credit to the beautiful real wood floors.

The sanding went well. They did a good job of smoothing the uneven areas without needing to replace any boards. They left a few gouges but in general it was done well. The problems started with the color match. We'd had the other rooms and hall done years apart in stages, and no other company had any problem matching previous work. But these guys had no clue. We accepted their first attempt but soon realized it was a very bad match and paid them to do it over. The second attempt was an improvement but still nowhere near a match to the other rooms. They tried hard and meant well but apparently they just don't have whatever skills the previous finishers had. In the end it looks sloppy and hastily done.

Great! They were responsive, very friendly and competent, and were able to do the work within a couple of weeks of getting the estimate. I'd definitely recommend them and use again!

They were extremely professional, timely, and did a great job. They two guys that came were very good. I would recommend them to anyone. They treated me as though I had a million dollar home.

We were on vacation when they did the work and we were happy when we got home. They could have done a little better of a job cleaning up after they were done. We have some clean up of dust on the walls.

Awful, they did a terrible job, it's one year later and my floors need to be done again. I paid $2400

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Overall the floors ended up looking very nice, I will say there were some boards I would have wanted replaced prior to the full job being completed but I understand their policy of not fixing natural defects in the wood.

Good things:

When we pulled up the carpet we found some areas that had been half walls or something prior so no existing hard wood was there and they did an excellent job of fixing that for us.

They did a good job on the transitions and around the doors and step into family room ended up very nice as well.

Staff that were at the house were nice and the guys cleaned up well after themselves.

We have gotten several compliments on the floors.

Cons:

There was some damage done to the walls about 1' to 2' off the floors that was originally told to be part of the process of getting close to the walls.

There were several small splashes of stain that had gotten up onto the walls.

The floor molding they put on was not put in level at all, which thankfully we didn't have the toe molding done as well because we may not have noticed otherwise.

Resolution:

Chris at Functional Flooring originally offered to have their "Guy" come back out to fix the Cons mentioned above but I told him no we had a guy that had already professionally painted our house and I wanted it done back at that same quality. There was some back and forth on what that would cost but in the end they did allow our person to not only fix the wall damage/paint but also to correct the floor molding.

The only reason I wouldn't go with this company again in the future is that while they did in the end fix the issues to our satisfaction there was in my opinion to much grief in getting that to happen. As a customer spending what we spent I shouldn't have had to call them and haggle over them fixing what was wrong. If we hadn't called to report the damage it would have just been left. Same goes for the molding how it was so out of level is beyond me but it was and it was left as such.

I have photos I can share and am willing to of the above issues to show what I typed.

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The job went ok. It took double the time I was allocated overall which meant double the hotel stay cost for myself and Pets. The job should've had several individuals working it but ended up only having one person throughout who ended being a subcontractor of functional floors, which gave me my doubts. I had to call several times to relay expectations and more times after the job was done to relay deficiencies. I had a few other contractors come through after comment on the lack of filling between the wood joints upstairs in front of my bathroom and the use of nails not meant for finishing. Overall, it was an ok job but I don't think I'll call FF again.

During major kitchen remodel it became apparent we needed to have both boards replaced/repaired in our hardwood floors as well as all of our floor stripped and refinished.  Called Functional Floors.  Worked with Chris who had our job estimated.  We decided to also have trim in both Kitchen and Family Rooms replaced.  Estimate was fair.   Project started and was led by the job supervisor Angel.  This guy was awesome.  Advised us of process and what would look good.   Gave us several stain options to use. We went with an Oil Based stain.  Full process took 4 days for stripping, staining and all trim work.  While this is significant labor, Angel did all he could to keep our house clean and minimize dust.  Could not be happier with the results. All along Chris was responsive to any questions.  Great experience and great local company.

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The finished product was beautiful. They were going to install shoe molding and for some reason chose not to do that.  I had to ask for the refund of that cost.  Also,  they got some stain on my freshly painted walls.  Minor problems,  beautiful results.  I would use them again.  The flooring gets complimented.