Functional Floors

Hardwood Flooring Sales and Installation, Flooring Sales and Installation

About us

Your Trusted Flooring Experts Functional Floors is dedicated to providing top-notch flooring solutions that enhance the beauty and functionality of your home. As the #1 flooring company in Southeast Michigan, we offer a wide range of flooring options, including hardwood, vinyl, and laminate, expertly installed to meet your specific needs. With years of experience and a commitment to excellence, our team of skilled professionals ensures your flooring project is completed to the highest standards, delivering both quality and satisfaction.

Business highlights

21 years of trusted experience
Family Owned & Operated

Services we offer

Specializing in hardwood floor refinishing, repair & installation as well as offering a wide selection of luxury vinyl flooring options displayed in our newly opened Livonia Showroom! (16911 Middlebelt Rd.) Now offering, Custom Vinyl Stair Treads!

Services we don't offer

Carpet, laminate, tile

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa


Photos of past projects

Reviews

4.7505 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
6%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 126-150 of 505 reviews

scott C.
07/2019
5.0
hardwood floor
  + -1 more
Very well, The people who answer the phone are amazing and very responsive. The workers were fast and professional and the job is beautiful!
Description of Work: Sanding and finishing hardwood floors and stair treads

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much! We appreciate the opportunity to work for you!

Jean W.
07/2019
5.0
hardwood floor
  + -1 more
I had two floors refinished years ago and they are still as beautiful as the day they were completed. Functional Flooring did an AWESOME JOB!! Everyone was so nice and professional!! I would hire them again in a heartbeat!!
Description of Work: I had two floors refinished

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much for the review. I'm glad you still love your floors after so many years!

Kristina W.
06/2019
5.0
hardwood floor
  + -1 more
Very happy with the work. Arrived on time, professional, did solid work and trust worthy. Would definitely hire again and recommend to others.
Description of Work: Hardwood floor sanded, stained, polyurethaned & finished

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Functional Floors
Thank you so much for the review! So happy for the opportunity to help you!

Marie R.
06/2019
5.0
flooring contractor, hardwood floor
  + 0 more
I would highly recommend Functional Floors and Finishing, the experience from initial contact for a quote until the completion of the job was very professional and met our expectations. The work crew were punctual every day, and keep us informed on the progress of the job. They were also very respectful of our home and cleaned up after themselves, which is not always the experience with contractors. Our floors turned out awesome, we couldn't be happier with the quality of work put forth on our project.
Description of Work: Refinish existing hardwood floors and install hardwood floors in family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
We appreciate the opportunity to work for you! So happy you love your floors!

Susan S.
06/2019
5.0
hardwood floor
  + -1 more
Excellent experience. Crew was professional and extremely knowledgeable. Work done was fantastic.
Description of Work: Repair and refinished wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you!

Tais A.
06/2019
5.0
hardwood floor
  + -1 more
This was such a great experience. Our old and light yellow hardwood floor is now a beautiful medium brown. The employees were polite and professional. I am a perfectionist and they exceeded my expectations.
Description of Work: Refinishing hardwood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much for your review! So happy you love your floors!

Pamela M.
05/2019
5.0
hardwood floor
  + -1 more
Both times I had them come out they did a great job and I have loved my floors. Will be calling them back again to refinish another room that I finally got the carpet removed from.
Description of Work: Floors refinished

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much the review! We are excited to help you on your next project!

Patricia M.
05/2019
5.0
flooring contractor, hardwood floor
  + 0 more
Everything went according to plan. They did a great job and were easy to work with, making a potentially stressful event, easy for me. They moved all of my furniture for my entire house into the basement, removed my old carpet and refinished the wood floors, repairing the boards as necessary.
Description of Work: They refinished my wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Functional Floors
Thank you for your review. We appreciate the opportunity to work for you!

Gloria L.
05/2019
5.0
hardwood floor
  + -1 more
I was really happy with the work they did and the team whom did it. The gentlemen at the house were knowledgeable, professional and pleasant. In the future if budget allows, I hope to again use them as I have 3 bedroom that I too want sanded with the 3 coats of poly. Maybe a stain added to one room? I would feel confident in hiring them again.
Description of Work: Wood floors in living room and hallway sanded and 3 coats of poly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Functional Floors
Thank you for your review. We are so happy you love your floors!

Matthew O.
04/2019
5.0
flooring contractor, hardwood floor
  + 0 more
Their work was SUPERB. They also patched an area of floor where I removed a wall. The quality of the patch and overall finish is great. Very, very highly recommended.
Description of Work: Refinish hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William W.
04/2019
4.0
hardwood floor
  + -1 more
Hardwood was refinished beautifully, but the baseboard was installed very sloppy. Caulk was globbed on the top of the baseboard and often smeared 1" on to the wall. Easily fixed, but shouldn't need to worry.
Description of Work: 1000 sqft of hardwood was refinished with new baseboard installed.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,800

Response from Functional Floors
Thank you for the review. I'm sorry that was missed. Can we come by to take care of that for you? I'm glad the floors turned out so nicely for you. Please let me know, if we can come by to take care of the caulking issue or even any paint touch ups.

Dick S.
03/2019
5.0
hardwood floor
  + -1 more
Tear out, flooring installation, staining and sealing were great. Love the finished look. The finish work needed some attention. Our concerns were addressed and corrected.
Description of Work: Hardwood flooring installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Functional Floors
Thank you for your review!

Mary F.
02/2019
5.0
flooring contractor, hardwood floor
  + 0 more
Functional Floors did an amazing job on our floors. They updated them from a golden/maple color to a rich dark brown. The rooms look so beautiful! All the personnel were friendly- Fred completed our project, he was extremely professional, kind, ans punctual. We appreciate their hard work and will definitely go with them again when we need to buff our floors. Thank you!
Description of Work: Hardwood floor refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you for the great review! I'm so happy you love your floors!

paul C.
11/2018
5.0
ceramic tile, hardwood floor
  + 0 more
Finally a contractor that gives you a professional firm quote, arrives on time, does good work, and even cleans up. Why are they not all like this!
Description of Work: Bathroom Tile

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much for your review [Member Name Removed], we are happy you love your tiled shower!

Kathleen F.
08/2018
5.0
flooring contractor, hardwood floor
  + 0 more
They were very professional, worked quickly, and cleaned up after themselves.
Description of Work: hardwood floor refinishing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Functional Floors
Thank you so much for your business and for taking the time to write a review!

Brant M.
07/2018
5.0
hardwood floor
  + -1 more
The job was completed in timely manner, no problems, for agreed-upon price.
Description of Work: refinishing hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Functional Floors
Thank you so much for your review. I am glad you still love your floors after 2 years!

N G.
07/2018
5.0
flooring contractor, hardwood floor
  + 0 more
Actually it went better than expected. After taking the carpet up that's been there for over 30 years the floors were in horrible condition. I am in awe of the work that Tom performed I would recommend him without hesitation. I am so impressed with my floors....GREAT JOB!!!!
Description of Work: Refinished Wood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Functional Floors
I'm glad the refinishing of your floors turned out great! Thanks for the great review!

Linda C.
06/2018
5.0
flooring contractor, hardwood floor
  + 0 more
Brian performed the work at my house and did a wonderful job. He was nice and professional and finished exactly when he said he would. Another wonderful person to work with is Mary. She set up my appointments and called to see how everything went. Truly and wonderful company.
Description of Work: Re-finished my hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Response from Functional Floors
Thank you so much for your review! I am glad the floors that Brian did turned out so nicely and that Mary in our office made such a good impression! I will let both of them know you appreciated it. Please let me know if you have any questions about your floor. - Chris

Lynn B.
06/2018
1.0
hardwood floor
  + -1 more
Dust free equipment was at another job site so my house was covered in dust. They cleaned up NOTHING. I’m sure a lot of dust got into my polyurethane. Floors were rough after they were complete. Base boards really banged up. Horrible experience
Description of Work: Wood floor refinishing

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Functional Floors
Thank you for your feedback. I'm sorry we did not meet your expectations. Although our machines do collect 90-95% of the dust, I apologize that there was more dust than you expected. We did apply an additional coat of polyurethane to try to rectify the situation. When we last spoke we were under the impression that you were satisfied with the final product of your floor, if this is not the case please give me a call, I would really appreciate the opportunity to make it right for you. Chris

Michael D.
06/2018
1.0
hardwood floor
  + -1 more
Someone came out to measure the floors then a week went by and I never heard from them. When I emailed about the quote the person that did the measurements called me and gave me some BS excuse that his boss didn’t want to do the job. I guess it would have been to much trouble to let me know sooner. Very unprofessional company.
Description of Work: I was looking to have bamboo floors installed.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Functional Floors
I'm sorry we couldn't help with the particular flooring you selected. I have spoken to the estimator since and we will make an effort to be more clear to the customer about what we can and cannot install. In the future we will work harder to ask the appropriate questions to hopefully determine whether or not the service you are looking for is one that we offer before scheduling your appointment. In the case that we do not offer the particular service we will try to recommend a good local company that does provide the particular service you are looking for. I do appreciate your feedback. We take it very seriously and use it in our continuous effort to improve. Chris

Lisa M.
05/2018
3.0
hardwood floor
  + -1 more
Disappointing. While they showed up on time, the quality of work was lacking. The floors were not sanded smooth and had to be redone. Trim was installed and had to be redone due to inconsistency in color, nail holes, and improper mitering. In addition to this, our curtain hardware near the floor was damaged. Took numerous calls to the owner to get the results we paid for. This company outsources Mr. Fixit to handle the removal and reinstallation of the toilet. The guy spilled water all over our newly-sealed floors as he tried to carry the toilet back into the house.
Description of Work: Hardwood flooring needed to be refinished.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$2,300

J T.
04/2018
5.0
hardwood floor
  + -1 more
Not the cheapest company you can hire, but you get what you pay for sometimes. Work was phenomenal quality..
Description of Work: full hardwood flooring refinishing and new trim.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary Ann M.
04/2018
5.0
flooring contractor, hardwood floor
  + 0 more
From start to finish the work was amazing. We felt so comfortable with the entire process, they were very professional and walked us through the entire process. Our floors look beautiful, they didn’t take long at all to confirm the date to start and the timeline was on point. I would strongly recommend Functional Floors to everyone.
Description of Work: Wood floors refinished in my living room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doug C.
04/2018
4.0
hardwood floor
  + -1 more
Overall, we were satisfied, but we felt like what was promised in a few cases was not delivered. It is possible that we misunderstood. However, we had "matching baseboards and vent covers in our quote. We received the vent covers, but at completion of the job, we had to place these ourselves. The baseboards were not "matching", just plain white.
Description of Work: Sanding and refinishing of wood floors

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Cathy Jo H.
02/2018
5.0
hardwood floor, flooring contractor
  + 0 more
Did a great job. Price was a little steep.
Description of Work: Refinish existing hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

16911 Middlebelt Rd, Livonia, MI 48154

http://www.functionalfloors.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Insured

Licensed*

Trade License Number
2102198688
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
05/31/2028
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation

FAQ

Functional Floors is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Functional Floors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Functional Floors offers free project estimates.
No, Functional Floors does not offer eco-friendly accreditations.
Yes, Functional Floors offers a 5% senior discount.
No, Functional Floors does not offer emergency services.
Yes, Functional Floors offers warranties.
Functional Floors offers the following services: Specializing in hardwood floor refinishing, repair & installation as well as offering a wide selection of luxury vinyl flooring options displayed in our newly opened Livonia Showroom! (16911 Middlebelt Rd.) Now offering, Custom Vinyl Stair Treads!
Carpet, laminate, tile

Contact information

16911 Middlebelt Rd, Livonia, MI 48154

http://www.functionalfloors.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM