Foundation Systems of Michigan

It went well. It passed inspection the first time. They came in and did their work. It only took a few hours and they cleaned up everything well.

I called back, the office said call the rep. I called the rep he directed me to call office again. I called the office they placed me on hold, I got disconnected and they never returned my calls.

Everything seemed to go great. The crawl space looks good, but the turtle door leaks in the rain. Just realized before holiday. Waiting for them to re-install.

Pretty bad so far. First had inspector on August first, work to be done on August 30th on a Saturday which I thought was strange then also that date fell on a holiday weekend and gave him $400.00 deposit, the week that they were to come out they changed the date to the next Saturday, Sept. 7th, so I had to cancel my plans to go away on a trip, they were to come out at 3 pm which I thought was kind of late in the day, then called on the 7th at about 9:50 am, said they were in the area and if it would be alright if they came in about 10 minutes, I said ok, they showed up at my home at 10:15, the leader of the crew went down stairs in my basement and told me they were gonna have to remove a cabinet maybe break it down, jackhammer my basement floor and there wood be some cinsiderable amount of dust. We did discuss that the paneling on the other side would have to come down which I knew would have to be done.......I DID NOT KNOW THEY WERE GOING TO BUST UP MY BASEMENT FLOOR that was never discussed as I was not sure where the water was coming from anyway. In shock told man to wait a few minutes, talked to my neighbor, came back said go ahead and do it and the leader of the crew said NO WE ARE NOT GOING TO DO IT. Now I was NEVER Told that they were gonna breakup my basement floor, I had waited over a month to have it done, then they changed the date then they changed the time. UPSET !!!!!!!! Disgusted. I have been waiting for them to do this so I could fix up my basement have it painted and lay carpet. In fact a painter is to call tomorrow about painting it next weekend. I do not know what to do. I just cannot believe it. The guys that did come out did not seem to professional either. The guy just said just call the number that is on the truck. Flabbergasted !!!!!!!Unbelievable.

A Three man crew arrived at appointed time,and did a great job of leveling my 35 year old patio which had to be raised about 6 inches. Very professional and polite. My wife and I are very happy and will use them again in the future.

We are selling the house and already had an offer that we had accepted. We needed the driveway leveled before FHA appraisal and despite being very heavily booked, they were happy to work with us to make that happen. The work crew was on time, cleaned up after themselves, and kept me informed throughout the process. I would absolutely work with them in the future and strongly recommend them

Work was performed to my satisfaction.

After our contractors came in, they informed me that we didn't need concrete work. They were there very quickly. The next day, I was able to have an appointment with them. They provided us with a written quote.

They are very good at what they do, they know what they are doing, they are ver proficient, and they have a crew that comes, and they explain. They are excellent at communication and responsiveness. They did the work when they said they were going to do it, they did it at the cost they said they would do it at, they gave a 25 year warranty, that was transferable if I move. They cleaned up the crawl space and I was scared of rats being there and so they blocked it. I had to clean up a bit after they left, and that was the only negative thing. They gave me a discount for being on Angie's List.

From the intital phone call to FSM, the young lady who answered the phone and helped get me to someone so quickly I couldn't believe and an appointment that very day, all I can say is every company who provides this kind of service should follow this business model for success. Excellence, Awesome and perfection in a job well done! Extremely professional and knowledgeable.The crew was courteous, clean and personable even when they came up against unforeseen obstacles relative to this old house. Found problems in the crawlspace that needed to be addressed before it was sealed and properly insulated and were able to execute solutions to my home's crawlspace issues that were affordable and manageable. Russell, I would trust with my life - I don't have enough room here to go on about his knowledge, helpfulness, credibility and awesome ability in working with the customer who is on the verge of frustration and tears! I have and will continue recommending FSM to friends, neighbors and anyone who needs to address bad crawl spaces/basement issues in older homes. More than worth the investment of properly insulating and sealing even if you think you don't have issues, you do! I noticed the benefits of the work immediately and wondered how I lived with it for so long before. Thanks again to FSM for making this a very painless process and full assurance in knowing it was a job well done!

He put my two gutters underground and tore up all of my landscaping.

I called and made an appointment, or so I thought, but on the day of no one showed up. I called and they said they didn't see me appointment, but he could show up anyways. He checked things out, said we didn't need to pay him, and gave us a rough estimate of the cost of the repairs under the house. My husband gave him some money for driving out, and he kept us from purchasing a real money pit. Overall, I was annoyed about the appointment, but pleased with his service.

went very well. came when they said. did what was outlined to us. Only glitch was a problem with the electrical box sparking. They immediately called an electrician who had them turn off the electricity. Team left to wait until electrician could fix problem. Returned the next day and completed the job. They did scrape a tree trying to get a CAT into the back yard. They put a bandage on it when they left.

The service was excellent. The installers called to let us know they would be early. The workers set up by first making sure plastic was put down to protect the flooring and examined the work area. They covered everything before cleaning out the crawlspace and all trash was taken outside to where we requested. Nothing got damaged in the basement and the work was done very cleanly. After installation I inspected the work and it exceeded my expectations. Even payment was simple with a credit card swipe on a mobile device. 5 days later all the warranty paperwork showed up in the mail as promised.

Great job! Mike and Marty did their work professionally and quickly. They called ahead and arrived right on time. They were very polite and helpful, explaining the process. The work was done quickly, the results were as good as we'd hoped, and they explained the warranty clearly before leaving - but not before they'd cleaned up the area. I would definitely use them again (but I hope I don't have to).

They came out on time and everything was good. It was great.

I had gotten an estimate from FSM two years ago that included spray foam insulation of all rim joists (ie filling the joist space with foam) . When I asked Bill (the inspector) to come out again this year, he said FSM is no longer using spray foam (open or closed cell) because of problems with wood rot. Bill reviewed the entire project and provided me with a new estimate. I chose FSM because of their products and solutions, reviews on Angies List and because of their BBB record- not because of all the over advertising they do. In the beginning there was a bit of an issue about getting a permit. I always email the city first to find out if one is needed. Finally, Bill checked with a supervisor who said it was ok to put in the contract that payment would be made only after successful passing of city inspection. I thought I got lucky when a few days later FSM called with a cancellation- they could come the next day. When the crew (lead supervisor and two men who did not speak much English) arrived the next day, I showed the supervisor around and had to leave for an appointment. My sister was onsite. When I returned after an hour, the crew had already removed the insulation from the basement rim joists, and air-sealed and re-insulated the cavities with R-30 Bond insulation. This was pretty amazing as my 1550 foot house has a full basement. They were already working in the crawl spaces and the supervisor was working on the foundation leak (dusty work). The large crawl space was open to the room above. I noticed that one of the workers was a little careless applying the air-sealing product in this crawl space rim joist. By this I mean there was not a solid bead of foam- but gaps. It also seemed he was in a bit of a hurry to cover it with the R-30 Bond insulation. I brought it to the attention of the supervisor who had it corrected. Once the work was done, I thought there was a noticeable difference in humidity in the house. I was pretty happy. Because Bill had found mold on some of the fiberglass insulation between the crawl space and basement, and because the basement smelled musty, I wanted to give the basement a good cleaning. This meant removing the new basement insulation and scrubbing rim joists, walls and floor with a bleach solution. I had not had time to do this prior because of the early cancellation. What I found in the rim joists was very disappointing. Most of them were incompletely air sealed with gaps in the foam bead. A few of them had no air-sealing at all. In some cases there was spray foam on top of a pile of sawdust. The good news is that FSM contacted me immediately (I had sent pictures) and the same crew came out and did the job right. They agreed they would supplement the air-sealing foam and when I was satisfied with this, the would replace the R-30 Bond insulation that had been removed for cleaning. In the basement, I watched as one the two workers stood on a 5 gallon bucket to re-foam the rim joists. Even with the buckets, he not tall enough to see the entire rim joist area!!! he eventually asked if he could borrow my stool. Following behind, the supervisor filled in areas where they missed again. In the large crawl space, one of the workers added more spray foam in the corners and replaced the insulation. He seemed surprised when I entered the crawl to inspect the work. He assured me he had done a good job. I pulled out the insulation and once again found areas where the foam was incomplete or missing! I watched him make the corrections. In the small crawl space the supervisor was doing the work and from what I could see was doing a great job. Would I use FSM again? Definitely yes if they continue to have the products and solutions I feel most comfortable with. And as long as they stand by their work. However I would closely supervise their work.

It went well. The only exception was they left the door open all doing installation and we were inundated with flies!! It took over a week to rid our house of the flies. We had to buy a pesticide to accomplish it.

very professional, clean and got right to work and finished sooner than expected.

I had a thing with them, I don't think they tell the truth. Their promises are not kept and if you call with a complaint they call you a week later and say oh we meant to call you back. I would not recommend them again. They said with the disclaimer that can't always do that (the work they promised) and I said but the guy said we are going to be able to do it. They have a contract that said that they didn't do it, I gave it up, they said they would call me back, they never called me back. That is something that is not in the contract. I wouldn't use them again. I wouldn't recommend them to anybody. They didn't keep their promise, they were very expensive what I think they did, I wouldn't use them. I don't know what they did, it's all under ground. There is nothing to visualize they didn't lift the wall. They guaranteed it would be stable for twenty-five years. I'm not going to be here in twenty-five years. I don't know if they're going to be here in twenty-five years. Everything is under ground. They did what they said they did. All underground. I never talked to the guy. The salesman was nice, the people came, did what they did, there are some small stuff like ruined the tree and I wasn't really upset by that.

We had our basement waterproofed by this company in 2008 and the basement has been dry ever since. It is an invasive and messy process but worth it in the long run

Everything went well and I was pleased with the work. My only complaint was the foam that was left behind in my stones and flowerbeds.

It was okay. They were a little bit more expensive. I guess there's a part once they introduced you into a whole lot of different things and once you buy one thing, there's something else. But there has been no further leaking in the basement for the work that they did.

my story is I CANT AT ALL IN GOOD FAITH RECO MEND THEM

They were good. I liked that they were upfront about the costs. They were real honest from the get go in comparison to another company that they came in really high too.