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Exteriors Of Lansing
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Deck or Porch - Build or Replace,
About us
Customer Service is our #1 objective From the salesman, installation manager, and the service after – we strive to make your experience with us a positive one. Honesty is what holds the paper together at Exteriors of Lansing. With 30-years of experience in the construction industry, we have seen a lot of things that are related to good construction practices. We have also seen the opposite. Therefore, if we can help you, we will. If we can refer you to someone that can, we will. If we don’t know how to help you, we will tell you that. Here at Exteriors of Lansing, we believe that education is an integral component to our customer service system. We believe that when we educate our customers, it will empower them to make sound decisions about their homes. Additional E-mail - [email protected]
Business highlights
Emergency services offered
55 years of experience
Services we offer
Decks, Energy Efficient Windows, Exterior Doors, Patio Doors & Sliders, Roofing, Siding, Siding and Roofing repairs, Small jobs are welcomed!! Exteriors of Lansing has both a new install department as well as a service repair department., Sun-Rooms, window glass replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.136 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 6% |
Showing 1-25 of 36 reviews
Eileen F.
Feb 2021
It has been almost a full year now since the company installed new windows in the house. The job is still not complete. A marble window sill that was supposed to be replaced has not been replaced. There was a problem with the windows not being able to close because installation was done wrong. Some delays were not the companies fault, but the window sill not been replaced nearly a year later is absurd. The company signed a contract with me originally and then signed a new contract with my father, which was not appropriate. I am the only person with legal authority over the home. The only person authorized to sign a contract for work. The company was well aware of that. My father only indirectly funded the work. His funding is a loan. The wrong tile was ordered for the kitchen floor. The company overcharges for work and has a high markup on materials. The company has taken advantage of my dad trying to be a nice person. He made the mistake of paying the company despite not getting work completed.
Judy W.
Aug 2018
The project went well. It took about a week with one carpenter working on the deck. It was also a very hot and humid week so this also impacted the timeframe. Also needed a different part for the railing, and had to order and wait a day or two to install. Company was very responsive to getting me the bid and answering my questions when making my decision on who to hire. My driveway now has a crack from the heavy equipment that dropped off the supplies. The Company agreed to address the crack when the weather cools.
Mary S.
Jun 2017
They came, did the work and I didn't have to be there.
Steven D.
Jun 2017
It went well
Maggie L.
May 2017
They were prompt with coming out for a quote, but it did take them a while to fit us in the schedule (there was a lot of damage in the county from the storm). The siding itself is seamless and looks great. However we also paid for them to match the paint to the other siding and the paint color is much darker than the rest of the siding which makes the repaired part stick out. I am disappointed with the color and wish they would have told us that we should just have that side of the house painted - instead of, let the sun fade the color.
Wolfgang M.
Apr 2017
The initial meeting was a no pressure discussion of my needs and the products available. Exteriors was not the lowest bid, but still was competitive. Based on my previous experience I went with this contractor. Basic measurements were taken along with a down payment. The custom windows would be ready in about three to four week. The window was ready as promised, and I was contacted to arrange the installation. This is where the third time proved not to be the charm. In the morning of the install, they called indicating that there was a problem with their truck, and we rescheduled for noon. Around noon they called again to reschedule for late afternoon. They finally arrived at about 3:30pm. They quickly set to work removing the old windows and started to install the new ones. This is when I noticed that the new windows were double pane, and not the triple pane originally ordered. I was informed that my only options were to have the double pane windows installed. I could then leave them as is, have them completely replaced with triple pane window assembly, or just replace some of the window panes. The new assemblies or sash would take another three to four week to order. I opted for the former. While the installers did a good job on the installation and the windows are similar to what I have on the rest of the house, I can’t say that this was a positive experience. Due to the scheduling delays, I was out a day of work. I also have windows that that are not what I ordered. Exteriors offered to take a couple of hundred off the price. I accepted. They also offered to give me a special deal on replacing my roof to compensate for the missed work. Given my recent experience and other roofing reviews, I declined that offer and went with another company.
Janice K.
Jun 2016
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Response from Exteriors Of Lansing
"Thank you from the Exteriors of Lansing crew for your positive feedback. We take pride in making our customers happy!"
Martin B.
Apr 2016
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Miguel T.
Feb 2016
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Response from Exteriors Of Lansing
"I am sorry you had a bad experience with Exteriors of Lansing. We take pride in providing our customers with excellent work across the board including the sales end. We have files for each customer. Documented for this particular contract is an applied Angies list discount as well as emails with the coupon being sent to the sales representative with the coupon code. We apologize once again for your experience. However; we do see the angies list discount was given."
Sharon K.
Jan 2016
It went great.??The person who replaced the sidings came when he said he would, he removed the two pieces of siding and installed the new ones. He cleaned up after himself, and the new siding was perfect, color of siding matched perfectly with the siding that has been on the house for a long time.
Response from Exteriors Of Lansing
"Thank you from the Exteriors of Lansing family! We appreciate the positive feedback and Job well done."
Ronald L.
Dec 2015
unknown
Response from Exteriors Of Lansing
"Thank you from the exteriors of Lansing family! We always appreciate the positive feedback!"
Nickie C.
Nov 2015
The work was well done. Keith was my worker and he was very polite. I checked on his work several times and he did not mind when I asked questions on the work being done. I would hire again .
Response from Exteriors Of Lansing
"Thank you from Exteriors! We appreciate the positive recognition. We are happy to hear you are satisfied with the service and work that has been done to your home. We look forward to working with you again in the future with your exterior home needs!"
Tina L.
Sep 2015
They did what I wanted.
Response from Exteriors Of Lansing
"Thank you from the Exteriors family for your positive feedback! We are delighted to hear you are happy with the work that has been done."
Raymond T.
Jun 2015
unknown
Response from Exteriors Of Lansing
"We at Exteriors of Lansing appreciate the feedback. Service and service sales are tough and depending on time of the year, it can get backed up. If more staff is hired then when the market is slow people get laid off and it is hard to get well trained staff for temporary work. Which in the end would result in poor service causing the B ranking to change to a D. Thank you again for your feedback. We apologize for any inconvenience and will always try to be as quick as possible. We strive to be the best at what we do!!"
Gary B.
May 2015
6 months after they finished started leaking again. After a number of attempts of trying to patch it. Then they even built a little box to redirect water it stopped for a while. Months later started leaking again . Hired a other contractor that was recommended on Angie's List this time. It turns out it was leaking in the valley where two roof levels come together because of poor workmanship. Nowhere near where they where patching.
Response from Exteriors Of Lansing
"On behalf of Exteriors of Lansing we understand the headache it seems you have gone through in the past 11 plus years with your roof. We still have your file from 11 years ago, and clearly have it is documented that sears did a hack job on your roof. We have pictures and documentation that you had a chimney leak and no other current leak at that time. We corrected the leak and your chimney has not leaked since. We apologize for the poor workmanship sears created. Years later you have another leak on another area of your house from when sears installed a new roof and it seems as if you are claiming Exteriors of Lansing liable for it. We came out in 2004 and completed a $2000 repair on a chimney leak and flashing that was missing around the chimney. We apologize for your headache once again, but, sears installed your roof not us!"
Diann C.
Mar 2015
Years ago when my husband and I purchased this home we were DIY crazy. We did our best but we didn't always know the right way to do things. A water stain on the ceiling prompted a call for help and a quote. Within a couple of days the roof and attic had been checked out and we had a quote for the repairs, but more importantly the suggestion was made to improve the ventilation in the attic, redo the bathroom vents as well as increase the insulation in the attic. We really appreciated the overview of the additional items we could consider doing( but we weren't made to feel that we messed up years ago doing the DIY stuff). The crew came, got right to work, cleaned up the area at the end of each day and always kept my husband and I in the loop. They worked like a well oiled machine.
The living room window was old and needed to be replaced.....but the new window had to be exactly the same because I loved the look. The old window style was no longer available and it didn't seem that the existing opening would accommodate the same style the way it would be made now. Tim did a lot of research and gave us lots of options....including expanding the opening so I could have exactly what I wanted. He took care of everything and when the window finally arrived it was so much fun to watch it being installed. It was like they had rehearsed this installation, everything was protected, all items in place, very little conversation needed and it was done!! My husband questioned the size of the trim they were using and they explained why......they were right and I enjoy my window everyday.
My husband and I have reached the point where DIY projects aren't as appealing as they used to be, so it is very important to know that we can trust and rely on Exteriors of Lansing to keep our home in good repair.
Gregg W.
Jan 2015
Overall, we were very satisfied with the outcome. The house looks wonderful and the work is very high quality. The only thing I was not happy about is that they did not show up for the entire day if it rained at all even briefly. On a couple of days, I specifically remember that it rained in the morning for a few hours and was over well before noon, but the crew did not show up the entire day. Maybe it's not efficient to set up for only a half day of work. That's understandable, but it was not communicated to us. However, I would recommend them and I would use them again.
The house is three stories (the attic is finished).
The house is three stories (the attic is finished).
Response from Exteriors Of Lansing
"Thank you [member name removed] for your feedback. We are happy to hear that you are satisfied with the work that has been completed at your home. In response to your only concerning issue, involving the rescheduling due to weather conditions. Ultimately it does fall back on efficiency. If we are assured based off weather conditions and predictions that crews will not be on hold for more than a couple of hours we will only put a delay in the work day for the job. Working in this line of business it often turns into one of those "tough calls" based off weather conditions. We look forward to working with you again in the future!. Please feel free to contact us directly here at Exteriors with any questions!"
Michael F.
Dec 2014
The work was done on time, looks good & works as expected. Salesperson and installers were very professional. Two small issues however. The salesperson wrote in our contract that they would repair/replace any damaged screens for life of the windows. When I called the receptionist said the salesperson had gotten carried away but they would replace the screen if I removed and brought it to them. It was pretty clear they did not want to honor that part of the agreement. Not a big deal because I replaced the screen myself in about 15 minutes. The other issue was that I have a 3 season room with sliding screen doors that don't work well. I asked them if they could fix them, for extra cost, they said they would. A representative was sent to my home and looked over the job. He took a screen door and I have not heard from him again in 6 months.
I will pursue the screen door but follow through on non-standard items is a bit weak. I would do business with them again but would make certain to "lock-down" every detail.
I will pursue the screen door but follow through on non-standard items is a bit weak. I would do business with them again but would make certain to "lock-down" every detail.
Response from Exteriors Of Lansing
"Thank you [member name removed] for your feedback and we have thoroughly reviewed over your concerns. I first hand apologize for the glitches within your additional services needed with Exteriors. It has been Exteriors of Lansing policy to have customer's bring in their screen for re-screening for future documentation. We strive to ensure all sales representative's are communicating this information accurately. Please feel free to contact us directly at the contact number provided if you have any unresolved concerns and we will service you accordingly. We look forward to doping business with you in the future! Thank you!"
Jim J.
Dec 2014
He took a deposit from me on 2/2013 to do a roof. He did the back side. The estimate on one was 4265 and 3785 on the other. He did the back half and then gave me the estimate on the second half. The estimate went up. I asked if the estimate had gone up in two weeks and he said no. I told him I wanted it done first of June and he said the price would go up. He said if I brought the money up front he would do it in June. They broke the birdbath and the fence to the side of the house. They damaged the flowers in the front. He only replaced one board where it was leaking. He didn't replace all the boards. They did not do the part over the dining room. When I spoke to them in June I was told by the installer to go home and count the shingles I had and let them know if they had enough. I told them 13. They said they didn't have enough and they would have to order another case. That was the last conversation I had with them. 8/6 I called with water dripping upstairs after rain. They sent a guy out who took pictures, went outside onto the roof and told me everything was taken care of. It rained again and more water came in. He told me the owner felt it was the chimney and he wasn't going to do anything about it. I ended up purchasing a $1200 chimney 8/21. I contacted them again and told them they never finished the part over the dining room. They said "they're not in a hurry, they'll get to it when they get to it." We had a storm in December and water came through the ceiling again after the new chimney was put in. I filed a complaint with licensing and regulations and they have not heard anything back from them. A builder inspector came out and found: the roof over the dining room had not been completed, roof near chimney is buckling, the owner had the chimney repaired and reflashed prior to inspection, hallway ceiling is cracked apparently from water around the chimney, water coming onto porch board-to be replaced, it is evident that water has entered into the area of the porch for an extended period of time-an inspection as required during construction would have revealed this, did not resheath roof-observed from attic, never obtained building permit, no inspection made for the insulation of the roof as required by law. As of 9/16/14 I was advised from the dept of license and regulations that I had not gotten a response from Mr. Booth and that I maybe should file this with the BBB and pursue other avenues of complaint. He has been notified of this paperwork at least as of February. During discovery I found out I had another situation with him in the past with my car in his auto body shop. He wrote me a check for the damage to the car. It bounced and he then changed the name of his company.
Lenore Q.
Jun 2014
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Response from Exteriors Of Lansing
"Thank you [removed members name] for your positive feedback and taking the time to submit information through Angie's online review service. We look forward to doing business with you again!"
Michael F.
Jun 2014
No pressure sales presentation by Kaycee with a no gimmick price quote. Other contractors gave inflated quotes and then discounted then thousands to put a "sign" in your yard. They then continued to offer discounts as long as you showed resistance. Their prices were as much as 3 times that of Exteriors of Lansing. They were the only bidder who gave us pages of references from previous jobs.
The quote did NOT contain upcharges for hauling away the old windows, a charge for a dumpster, and etc. Their charges were itemized, reasonable, and understandable. All-in-all a pleasant experience. BTW I first met them at the Home Show at the MSU Pavilion.
We were scheduled for installation on a Thursday but received a call on Tu. asking to reschedule for the following Mon. The two man crew arrived on Monday and completed the job in a single day. It included all new window trim and window sills on the interior as well as new windows. The crew was experienced, polite, professional, and did a quality job. They cleaned up after the job was over too.
Overall excellent experience with Exteriors of Lansing. I highly recommend them.
Mike Foster, Laingsburg, MI
The quote did NOT contain upcharges for hauling away the old windows, a charge for a dumpster, and etc. Their charges were itemized, reasonable, and understandable. All-in-all a pleasant experience. BTW I first met them at the Home Show at the MSU Pavilion.
We were scheduled for installation on a Thursday but received a call on Tu. asking to reschedule for the following Mon. The two man crew arrived on Monday and completed the job in a single day. It included all new window trim and window sills on the interior as well as new windows. The crew was experienced, polite, professional, and did a quality job. They cleaned up after the job was over too.
Overall excellent experience with Exteriors of Lansing. I highly recommend them.
Mike Foster, Laingsburg, MI
Response from Exteriors Of Lansing
"Thank you Mr. (removed member name) for your positive feedback! I responded in an earlier submission to some underlining concerns. K.C is one of Exteriors of Lansing top Sales Representatives. We as a company strive to educate all sales representative's on a no pressure sales presentation. New Home Exterior products, we understand is a big decision to make, and not one to be made under pressure. We have backed our company up with experienced and professional installation crews. I am pleased to hear you had a pleasant experience."
JANICE J.
Sep 2013
Prompt, clean, professional. Answered all questions.
Response from Exteriors Of Lansing
"Thank you (Member Name Removed) for your positive feedback! We our pleased to hear your experience in doing business with Exteriors of Lansing was that of a good one."
Steve G.
May 2013
It went very well. Casey was our salesperson. She is a very friendly person. She also was not pushy, like other salespeople that gave us quotes. The only delay that we saw was that it took 5 - 6 weeks to get the siding and windows delivered to our house but once the materials arrived, the installers showed up within a day or so. The installers did a fabulous job! Our home is very old (built in 1880) and had rotting wood siding. They replaced the rotted wood and built out walls as necessary to secure the new siding to the house. There is an enclosed porch that was added in the 70s that had windows that were not square. The installers worked past these obstacles and were able to make the house look brand new. The only problem we had was they covered an access door to the enclosed porch that we had open to get to our dryer vent pipe. We were not asked if we wanted the door covered. They did offer to cut the door back open for us but we decided to leave it as is since we have never had to access the pipe in the 23 years that we have been at the house. Overall we are very happy with the job this company did. One of our neighbors is a retired sider and watched them do most of the job. He said they did a very professional job.
JANICE J.
Nov 2012
They're great. The whole crew is great. I've used them before. Anytime I had a question or concern, I never had a problem reaching anyone. Even Tim the president looked over things personally to make sure I was satisfied.
Jason B.
Nov 2012
They did the work they promised to do. They were on time and punctual. If there were any problems they fixed them quickly. They also corrected any problems I saw with the work quickly.
Licensing
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FAQ
Exteriors Of Lansing is currently rated 4.1 overall out of 5.
Exteriors Of Lansing accepts the following forms of payment: CreditCard
Yes, Exteriors Of Lansing offers free project estimates.
No, Exteriors Of Lansing does not offer eco-friendly accreditations.
No, Exteriors Of Lansing does not offer a senior discount.
Yes, Exteriors Of Lansing offers emergency services.
No, Exteriors Of Lansing does not offer warranties.