USA Insulation of Lansing

Did not feel it was a good value for the money.

The insulation was installed as promised on the appropriate date, we are satisfied with the insulation. The problem was the work crew was extremely careless. There was foam insulation over the front door, front windows, they have to take off your siding in different areas, I am still picking up hundreds of screws. Foam insulation is still being picked up in my front mulch. Tarps were supposed to be laid and were not put down. My basement was another problem, it is finished with the Dow Corning type system, again, tarps were not used. There is foam insulation in three different areas that do not come off the cloth walls. When we started to point out these issues, they seem very concerned. The crew came back out and power washed the front of my house. The foam did not come off. They used our water for their power washer, left it running which created an ice dam in our back yard. On several occasions, we have tried to get some form of compensation for the basement and they are always looking into it; We are satisfied with the insulation, but everything was such a mess it was not worth it. I would look at other companies.

Did a great job and cleaned up after themselves. They answered all my questions about what they were doing and made sure I was happy with everything they did.

I have not met with the company yet.

they did a good job

Good communication from beginning to end.

The salesman said the company could do the work ,the installers said they could not do the job without destroying my shingles, which are fiberglass, supervisor agreed, sales Mgr has not gotten back with me as of today. VERY UNPROFESSIONAL, REQUESTING MY DOWN PAYMENT($500.00) RETURNED. I am NOT A HAPPY COSTUMER!

Response time is great from beginning to end.

Polite, fast, good teamwork.

Very informative and very professional.

Good communication

Very kind and professional

Customer service a little lacking definitely felt pressured to move forward immediately before contacting other companies. They offer financing through third party companies, which was simple, but expensive. Overall, installation was good, and they were responsive with a future issue I had. I would recommend this company.

Overall the quality of work was completed satisfactorily. Only issues we had were with communication from the staff on certain aspects of the project ranging from who were told would also be on-site to who needs to be present to sign off on final paperwork.

The installers arrived on time, worked hard and well for hours in the heat. They cleaned up as promised. Our only complaint was that one hole was cut too large for the access panel they were installing. The patch up job was so bad that after sending a picture to the office they sent someone out two days later to correct it and it was fine. I do wish I'd asked to see a picture of the panels first because they are clunky and very easily opened by curious small children. And be sure not to sign a contract at the first price you are given. This is one of those companies that uses the phone trick to supposedly get you a better deal. But only if you sign right away of course. All in all it was a good experience. And we do notice a difference in the bedrooms upstairs, despite a recent heat wave, which was our goal.

James did a great job explaining thoroughly the process. We were going to get other estimates but decided to just go with USA, we are scheduled for 3 weeks out so the project has not been completed at this time

Totally impressed with quality of the product as well as the crew who did the work. It was so hot outside but they got the job done.

Quick service, fair pricing, good work.

showed up on time, finished project early and was respectful

First off, Hunter the sales rep was Fantastic ! Very knowledgable and efficient at explaining the process, if it weren’t for him being so polite and efficient…. I would have probably chose another company. Second the company itself was prompt, through when cleaning up after the job. Showed pictures of the crawl before and after. I just loved both crews that came out for the job ! Great guys !!! Great service !! Great company !!

They did a great job. Arrived, went into teams, and worked without a break to complete our insulation job. I would totally recommend them!

They hit the ground immediately once the got here. On a 90 day they worked all day just leaving the about 3:30 pm. Everything was picked up and cleaned before they left. Very impressive! I’d strongly recommend them

They made a good job..!!

A+ Outstanding team work expert experience with great customer service.

The gentlemen who came out to do the work were professional and courteous. Completed that day and I noticed a difference straight away.