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Pollard Heating And Cooling

Heating and Air Conditioning

About us

Locally owned and operated small business with nine employees. We are a licensed and insured Corporation. We've provided service to the metropolitan Detroit area for over 25 years. We offer a well stocked service vehicle and offer our customers the option of paying with cash, check, as well as MasterCard, Visa , Discover and American Express credit cards. We have truck mounted equipment to thoroughly clean your supply and return air vents and clothing dryer vents. Call today to schedule your cleaning!!

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Provide service and installation of furnaces, air conditioning units, humidifiers, air cleaners, thermostats, gas piping, chimney liners, etc., for residential customers, as well as light commercial. We install equipment from name brand manufacturers that offer lifetime warranties on heat exchangers. Authorized trade representative for DTE Energy and Consumers Energy, allowing customers the opportunity for rebates being offered for the installation of high-efficiency equipment. Vent Cleaning!!

Services we don't offer

Appliance repair, plumbing and repair of window air conditioning equipment.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.683 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
4%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 76-83 of 83 reviews

John K.
04/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pollard Heating And Cooling
[Member's name removed]Thanks for taking the time to review the service we provided to your home. We appreciate your thoughts, opinion and the time that it took to provide the review. Please keep us in mind for your future heating, cooling and ventilating needs, as well as hot water tank needs. We would be pleased to provide for your HVAC needs in the future. Sincerely, Dawn Pollard, Office Manager

Helen B.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Pollard Heating And Cooling
[Removed member's name] Thank you for taking the time review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: (Removed Website)

Elaine L.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Pollard Heating And Cooling
Hi [Member Name], Thank you for taking the time review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com

Donna Y.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$59

Response from Pollard Heating And Cooling
Hi [removed member name], Thank you for taking the time review the service we provided at your home last summer. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages

Cheryl A.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned and inspected air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Pollard Heating And Cooling
Hi [member name removed] Thank you for taking the time review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: [hyperlink removed]

Marj S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We knew we might have some problems, even were pretty sure what was wrong. We bought the inspection to start with. Well, by time The tech was done my husband was amazed at the friendliness, professionalism and price for repairs. He said something I've never heard before: "I'd use them again in a heartbeat!" Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Pollard Heating And Cooling
Hi [member name removed], Thank you for taking the time review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: [hyperlink removed]

Marlene W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I called Pollard Heating and Cooling to repair or replace a humidifier that was mounted on my furnace. They were willing to work with me as I called my home warranty company and approved the cost of replacing the unit. Later when the unit was installed they accepted payment from the warranty company along with the deductible amount that I paid. I had called another company who refused to work with any home warranty company. I was very pleased with their flexibility and professional work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Response from Pollard Heating And Cooling
Dear Marlene, Thank you for taking the time review the service we recently provided at your home. We appreciate and value your time, your opinion and your business! Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com

Kevin B.
05/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Complete wait of time and money. An unnecessary service that only lead to problems. Which cost me a lot of time and money to fix. Even according to one of there techs who came back a third time to correct the problems it caused and misdiagnosed the issues told me the AC tune up is never needed as they are sealed units and are better left alone unless there is a problem.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$59.95

Response from Pollard Heating And Cooling
Good Morning [member name removed], It's unfortunate that you feel that the service we provided caused so many problems, this is certainly not the impression we like to leave with our customers! Records indicate that we came out to service your home two times. The first time was to perform the 19-point inspection, where we also added refrigerant to your system. At that time, we noted that the condenser fins were separating from the coils. The second time we came out, you incurred no additional charges. We added further refrigerant and we never heard from you again until we saw your unhappy review a year later. You mention that you had us out three times, however, the third time wasn't our company. If you would contact us by telephone or email and explain the further problems we caused, it would be most appreciated. Thank you for your candid opinion and feedback. Dawn Pollard, Office Manager Pollard Heating and Cooling Dawn@PollardHeating.com (Dawn/Brandy) Howard@PollardHeating.com (Howard) 313-551-4011-Dawn/Brandy-Office Support 313-551-4526-Fax 313-215-4889-Howard, Field Support-Can receive text messages Visit us on the web: PollardHeating.com

Contact information

23062 Columbia Street, Dearborn, MI 48124

http://PollardHeating.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Pollard Heating And Cooling is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Pollard Heating And Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Pollard Heating And Cooling does not offer free project estimates.
No, Pollard Heating And Cooling does not offer eco-friendly accreditations.
No, Pollard Heating And Cooling does not offer a senior discount.
Yes, Pollard Heating And Cooling offers emergency services.
No, Pollard Heating And Cooling does not offer warranties.
Pollard Heating And Cooling offers the following services: Provide service and installation of furnaces, air conditioning units, humidifiers, air cleaners, thermostats, gas piping, chimney liners, etc., for residential customers, as well as light commercial. We install equipment from name brand manufacturers that offer lifetime warranties on heat exchangers. Authorized trade representative for DTE Energy and Consumers Energy, allowing customers the opportunity for rebates being offered for the installation of high-efficiency equipment. Vent Cleaning!!
Appliance repair, plumbing and repair of window air conditioning equipment.

Contact information

23062 Columbia Street, Dearborn, MI 48124

http://PollardHeating.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM