Response from Cedar Works
No work was performed. Cedar Works has never had a negative review from any Angie's List customer. Also, we have received the Super Service award every year we have been with them. This customer re quested two decks to look at that were close to there house that we built. I had never met the husband on the two previous appointments, I was meeting with [Removed Member Name] his wife who was very nice. The two decks he looked at were Angie's list customers who gave me A ratings, and love there decks, and we're very close. When he showed up two look at the two decks he was argumentative and rude to my clients who were kind of enough to show them there deck. He also started pushing back and forth as hard as he could on one of the rails to see if he could break it. The homeowner (my past clients) asked him to leave there property, then went inside and locked the door. He also told her that she picked a ugly color. She called me 5 minutes later and was very upset. I went there later that day to met her to see if there was any damage to the rail he was beating on. There was not, the deck looked great and held up to the abuse. My other customer I referred this person too had a similar experience. I was called back by the potential customer to come and sign the contract for his deck the next day. When we met to discuss the deck he said he wanted to watch the deck go in and supervise the whole process. I told him know problem. Though out the meeting he was abrasive,and talked down to me. It was very uncomfortable. I told him I would revise my estimate with the changes we made and email him the next morning then said good bye. After the meeting I was very upset at how myself and my past two clients were treated by him, so I called the next morning to explain that I thought it would be better if they went with one of the other bids he got. I talked to his wife and explained my reasoning and apologize for not wanting to do the project. We had a good conversation and said are good byes. I stand by my work and I got very upset when I read this strange and false review for a quote I gave a year ago. I have over 1000 local reference and have been in business for over 20 years. I love what I do and I am proud of my company and my employees. Doing quality work and professionalism means everything to me. Thx you. Jamie Ruddy, Owner