Carpet Knight
About us
Carpet Knight has been in business cleaning carpets, area rugs and upholstery in southeast Michigan since 1975. We are the only company that offers a 100% satisfaction guarantee or your money back. We are proud of our A+ rating with the Better Business Bureau. We only use highly skilled professionals with on-the-job experience, who guarantee results and can answer your questions. We DO NOT use trainees. We use exclusive state-of-the-art truck-mounted steam cleaning equipment, which injects heat, hot water, steam and special cleaning solution deep within the roots of the carpet fibers. The dirt, water and solution are extracted by powerful truck-mounted suction. Then, softener, color brightener and deodorizer are added, according to the needs and texture of your carpet. This leaves your carpet smelling fresh and feeling soft. Our work is 100% satisfaction guaranteed. Cost is determined by the job.
Business highlights
Services we offer
& Oriental Rug & Upholstery Cleaning, Carpet, Residential & Commercial Upholstery, Scotch Guard, Spot & Stain Removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 5% |
"We are sorry that you did not have a perfect experience, but we are not sure that you have the right company. According to our records, we cleaned your carpet on October 30, 2013 (2 years ago) and have not been to your home since then. Your review is regarding a company that cleaned your carpet in August of 2014. We have no record of providing scotch guard to you when we did clean your carpet, and we do not give scotch guard away as it is quite expensive. Perhaps you have mistaken us with someone else. Regardless, we wish you the best."
14 years ago we purchased from a high-end furniture store 6 white cloth dining room chairs. The cloth went from the total
height of the backs to the floor, total height of the arms to the floor as well as the seats. I had 4 other companies try to clean one chair at a time and it was totally unacceptable. The white material had a brown substance bleed through the material after these so-called professional companies tried to clean one chair.
A friend who owned his own insurance company recommended Carpet Knight as they use them for fire damage to homes.
I called and a representative named Johnny came out. I let him clean all 6 chairs and we paid him. A week after they had dried thoroughly I called him to have him take a look at the chairs. There was something wrong. He came back out and did not like what he saw.
He saw brown stains coming through the white fabric. He told me he would take one chair back to the company store and have it analyzed. He called a few days later and told me that the fabric was Haitian Cotton and what was coming through the fabric was a stain from the cotton seed. When water/cleaning solution hit the cotton seeds they broke open and stained the fabric. This would require a very special cleaning method.
I was thinking this was going to cost me as much as buying new chairs, but it did not. Johnny came out with a very special technique and re-cleaned all the chairs and we were not charged one penny more than what we had initially paid.
CARPET KNIGHT PROFESSIONAL CARPET AND UPHOLSTERY CLEANING IS ABSOLUTELY THE BEST.
YOU CAN CALL THEM AT 734-323-0766. I HIGHLY RECOMMEND A MAN NAMED JOHNNY THAT I HAD NEVER MET UNTIL WE HAD THE CHAIRS CLEANED. HE MUST WORK FOR A TRULY GREAT COMPANY.
.ground-in-dirt out. He took time to demonstrate
on an area in the family room. It was damp but looked clean. Based on the great rating for this company on
Angie's List I set up an appointment to have Carpet Knight clean the carpet.
Johnny came out as scheduled and started to work. He
pre-treated the heavily soiled areas and worked hard to make sure the carpet
was clean in all areas (Unlike other companies who are in and out in 30 minutes
and leave you with dirty carpet).
I'd been burned
before so I still wasn't sure the stains were gone. Johnny reassured me as the carpet dried the
stains would be gone. OMG! I couldn’t
believe it. As the carpet dried the
ground-in-dirt disappeared, my carpet looked like new.
This is a company I will use again and tell my friends
about. They are worth every cent, great
job – Thanks again!
"We are sorry that you feel the rate was not appropriate for the service you received. When you received your estimate over the phone, you did not indicate that you needed furniture moved. This always involves an extra charge, which is clear on our website. This is information you gave the technician when he arrived at your home. Additionally, the temperature was near zero on the day you had your carpet cleaned. As a result, the tech spent over 3 hours at your home due the lines freezing. That was not something anyone could have controlled, and we certainly did not charge you any extra for a job that should have taken an hour, even though other companies may have done so. In keeping with our company policy, we stayed until the job was done. As for the invoice, we apologize that you did not receive the detailed invoice you requested. Our techs don't always have blank invoices in their trucks. We did send you an invoice, but clearly it was not as detailed as you wanted, which we did not know until we saw your post here on Angie's List. We have sent you a more detailed invoice, which we anticipate you will receive shortly. Also, we wanted to point out that the coupon was for $20 off, not $25. Regardless, we apologize for your frustration and any inconvenience. We are glad that you felt the service was good and we appreciated your business."
Licensing
State Contractor License Requirements
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