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Carpet Knight

About us

Carpet Knight has been in business cleaning carpets, area rugs and upholstery in southeast Michigan since 1975. We are the only company that offers a 100% satisfaction guarantee or your money back. We are proud of our A+ rating with the Better Business Bureau. We only use highly skilled professionals with on-the-job experience, who guarantee results and can answer your questions. We DO NOT use trainees. We use exclusive state-of-the-art truck-mounted steam cleaning equipment, which injects heat, hot water, steam and special cleaning solution deep within the roots of the carpet fibers. The dirt, water and solution are extracted by powerful truck-mounted suction. Then, softener, color brightener and deodorizer are added, according to the needs and texture of your carpet. This leaves your carpet smelling fresh and feeling soft. Our work is 100% satisfaction guaranteed. Cost is determined by the job.

Business highlights

Emergency services offered
50 years of experience

Services we offer

& Oriental Rug & Upholstery Cleaning, Carpet, Residential & Commercial Upholstery, Scotch Guard, Spot & Stain Removal

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.722 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
14%
3
0%
2
0%
1
5%
Showing 1-22 of 22 reviews
Bob M.
Oct 2016
5.0
Yes, I recommend this pro
$150
The technician did a great job. He was knowledgable and professional.

Bob M.
Aug 2016
5.0
Yes, I recommend this pro
$150
The job went superbly. Carpet Knight did a very thorough job. Excellent.

KRIS B.
Sep 2015
5.0
Yes, I recommend this pro
The company did a great job!

Nancy M.
Aug 2015
4.0
$400
I wouldn't have him back, but he did a good job. He is very good at what he does. He came in and said that my rugs didn't need cleaning and I said they do. He did the edges and my stairs. I got them off Angie's List. He worked hard and it was very hot. He did the parts that were showing, I could have moved the furniture around. He left Scotch Guard for me. He gave me 10 or 20 cans of it. He charges a lot. He needed to talk and I'm not a talker. He took a long time and he was thorough. He worked on a spot between the living room and dining room that was always dark and he fixed that up. I was pleased with that. I thought his price was high, but he was really good. The initial response was good. He was a hard worker. I probably wouldn't use him again because, I just want someone to come in and do the job and leave.
Response from Carpet Knight
"We are sorry that you did not have a perfect experience, but we are not sure that you have the right company. According to our records, we cleaned your carpet on October 30, 2013 (2 years ago) and have not been to your home since then. Your review is regarding a company that cleaned your carpet in August of 2014. We have no record of providing scotch guard to you when we did clean your carpet, and we do not give scotch guard away as it is quite expensive. Perhaps you have mistaken us with someone else. Regardless, we wish you the best."

THOMAS D.
Jan 2015
4.0
$165
He did a good job. I have no complaints about anything. It was done properly. The only thing I can say is he's a little on the pricey side. He came on time and did everything excellently. The work was done very well. We had some dark spots and he cleaned them up and did a very good job. I was well pleased with the work. I don't know if I had gone with someone cheaper, if they would have done as good of a job. To me, it's worth it, to get a good job done.

Paula B.
Nov 2014
5.0
Yes, I recommend this pro
$125
Did a great job and would hire him again when we want to have our carpet cleaned.

Dea K.
Oct 2014
5.0
Yes, I recommend this pro
$390

14 years ago we purchased from a high-end furniture store 6 white cloth dining room chairs.  The cloth went from the total

height of the backs to the floor, total height of the arms to the floor as well as the seats.  I had 4 other companies try to clean one chair at a time and it was totally unacceptable.  The white material had a brown substance bleed through the material after these so-called professional companies tried to clean one chair.

A friend who owned his own insurance company recommended Carpet Knight as they use them for fire damage to homes.

I called and a representative named Johnny came out.  I let him clean all 6 chairs and we paid him.  A week after they had dried thoroughly I called him to have him take a look at the chairs.  There was something wrong.  He came back out and did not like what he saw.

He saw brown stains coming through the white fabric.  He told me he would take one chair back to the company store and have   it analyzed. He called a few days later and told me that the fabric was Haitian Cotton and what was coming through the fabric was a stain from the cotton seed.  When water/cleaning solution hit the cotton seeds they broke open and stained the fabric. This would require a very special cleaning method.

I was thinking this was going to cost me as much as buying new chairs, but it did not.  Johnny came out with a very special technique and re-cleaned all the chairs and we were not charged one penny more than what we had initially paid.

CARPET KNIGHT PROFESSIONAL CARPET AND UPHOLSTERY CLEANING IS ABSOLUTELY THE BEST.

YOU CAN CALL THEM AT 734-323-0766.  I HIGHLY RECOMMEND A MAN NAMED JOHNNY THAT I HAD NEVER MET UNTIL WE HAD THE CHAIRS CLEANED.  HE MUST WORK FOR A TRULY GREAT COMPANY.

.

Dale B.
Oct 2014
5.0
Yes, I recommend this pro
$215
Johnny did an exceptional job at my Father-in laws.

David S.
Jul 2014
5.0
Yes, I recommend this pro
$750
unknown

Sharon D.
Jul 2013
5.0
Yes, I recommend this pro
$168
Johnnie worked his tail off on getting a 20yr old carpet cleaned. Very and sensitive to my needs. Thanks Johnnie for being a hard worker.

Shilpi R.
Jul 2013
5.0
Yes, I recommend this pro
$365
Big Johny did an excellent job cleaning the carpet. I would certainly recommend my friends and neighbours.

ROSA S.
May 2013
5.0
Yes, I recommend this pro
$130
They didn't try to sell me more.  It was great experience.  The carpet looks brand new.  This was the best experience for carpet cleaning.

Arthur S.
May 2013
5.0
Yes, I recommend this pro
They were efficient and courteous. They were on time and took their time. They also gave me suggestions on how to keep the carpet clean.

Gwendolyn W.
May 2013
1.0
Yes, I recommend this pro
$225
They said they would be able to clean. The floors still look dirty. It looks like they were just smeared. Even the covers on the steps were clean and now they are dirty. I am very disappointed. I called and they will not answer.

Susan D.
Feb 2013
5.0
Yes, I recommend this pro
$155
Johnny came out to see what he could do. He said he could get the heavily
ground-in-dirt out. He took time to demonstrate
on an area in the family room. It was damp but looked clean. Based on the great rating for this company on
Angie's List I set up an appointment to have Carpet Knight clean the carpet.
Johnny came out as scheduled and started to work. He
pre-treated the heavily soiled areas and worked hard to make sure the carpet
was clean in all areas (Unlike other companies who are in and out in 30 minutes
and leave you with dirty carpet).
I'd been burned
before so I still wasn't sure the stains were gone. Johnny reassured me as the carpet dried the
stains would be gone. OMG! I couldn’t
believe it. As the carpet dried the
ground-in-dirt disappeared, my carpet looked like new. 
This is a company I will use again and tell my friends
about. They are worth every cent, great
job – Thanks again!



Paul M.
Feb 2013
4.0
Yes, I recommend this pro
$130
see above no detailed billing received any user should ask for one. on site guy said they would send it  never did
Response from Carpet Knight
"We are sorry that you feel the rate was not appropriate for the service you received. When you received your estimate over the phone, you did not indicate that you needed furniture moved. This always involves an extra charge, which is clear on our website. This is information you gave the technician when he arrived at your home. Additionally, the temperature was near zero on the day you had your carpet cleaned. As a result, the tech spent over 3 hours at your home due the lines freezing. That was not something anyone could have controlled, and we certainly did not charge you any extra for a job that should have taken an hour, even though other companies may have done so. In keeping with our company policy, we stayed until the job was done. As for the invoice, we apologize that you did not receive the detailed invoice you requested. Our techs don't always have blank invoices in their trucks. We did send you an invoice, but clearly it was not as detailed as you wanted, which we did not know until we saw your post here on Angie's List. We have sent you a more detailed invoice, which we anticipate you will receive shortly. Also, we wanted to point out that the coupon was for $20 off, not $25. Regardless, we apologize for your frustration and any inconvenience. We are glad that you felt the service was good and we appreciated your business."

William M.
Jan 2013
5.0
Yes, I recommend this pro
$90
See above.

Loyda C.
Dec 2012
5.0
Yes, I recommend this pro
$150
Per my sisters recommendation I found Carpet Knight thru Angies List, I was surprised with the upcoming holidies Carpet Knight was able to fit me in on a Saturday, The technician was courteous, as per my request he was able to give my service window the night before, and on the day of the appointment the technician called to advise he was  running late which turned out to be only 10 minutes.   I was very pleased and I will definitely use & recommend  (especially if you have pets)  Carpet Knignt in the future.

Sam R.
Aug 2012
5.0
Yes, I recommend this pro
$165
Johnny Rodriguez is the best! Ask for him by name.  He will do a great job for you.

Erin S.
Jul 2012
5.0
Yes, I recommend this pro
$450
Johnny was late but he called to let me know he would be long before he was due. Price was what I expected for a good job and the amount of work done.

Arthur S.
Apr 2012
5.0
Yes, I recommend this pro
$225
Very professional and came on time. They explained the procedure and was very thorough that was guaranteed to remove all spots.

Valerie R.
Mar 2012
5.0
Yes, I recommend this pro
$200
There have never been any problems.  Johnny arrives on time, or once called to say he was running late.  As our carpets are rather old and in some places of high traffic worn down, he explains exactly the degree of improvement we can expect.  Johnny works alone, so he does not move our heavy couches.  The carpets are damp when he has finished.  We turn on the ceiling fans. Drying time varies according to how humid the weather is.  It has never been more than 8 or 10 hours.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Carpet Knight is currently rated 4.7 overall out of 5.

Carpet Knight accepts the following forms of payment: CreditCard

Yes, Carpet Knight offers free project estimates.

No, Carpet Knight does not offer eco-friendly accreditations.

No, Carpet Knight does not offer a senior discount.

Yes, Carpet Knight offers emergency services.

No, Carpet Knight does not offer warranties.