Tile Masters provides a great quality job from start to finish. We work very neatly and provide free estimates. We stand behind our work and satisfaction is guaranteed. I partner up with 2 other contractors to provide a wider scope of services. However I am a very small company and not always available to keep up with all requests for work needed.
Business highlights
21 years of trusted experience
Services we offer
Flooring - Sales, Installation, & Repair. General Remodeling. Plumbing.
That also included Tile and other materials. Thanks for the great review.
Carroll N.
04/2015
5.0
ceramic tile, marble & granite, plumbing
 + 1 more
unknown
Description of Work: Replaced tile in shower and marble bathroom floor. Tim was great. He is very professional and you can count on him to do quality work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Terry W.
04/2015
5.0
ceramic tile, flooring contractor
 + 0 more
unknown
Description of Work: Placed tile on kitchen floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Sandra N.
01/2014
5.0
ceramic tile, home remodeling
 + 0 more
looks fabulous
Description of Work: put up a new travertine backsplash in my kitchen, on 3 walls
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Tile Masters
Thanks [member name removed]. I also installed a stone tile in their master bathroom. A rather large bathroom including shower, tub, shower floor and bath floor. I look forward to working on the other bathroom in a couple of weeks. Thanks again, Tim
Alvin L.
10/2012
5.0
ceramic tile
 + -1 more
d.
Description of Work: Replaced tile on Kitchen Floor.Tim Whiteman and his associate PIE did an exceptional job. Reasonable price. Came as scheduled. Finished promptly. We were completely satisfied.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Kim N.
08/2011
2.0
flooring contractor
 + -1 more
See above
Description of Work: I contacted this contractor about a flooring installation due to the high marks from other users. Unfortunately, he never even gave me an estimate for the work. Below are the e-mails (with dates) that went back and forth, and to date I have received nothing further from him. To me, this indicates that he is not interested in the work and is not professional enough to just tell us that up front. July 18, 2011 (message from me to contractor via Angie's List) Your profile caught the eye of an Angie's List member in your area, and they've left you the following message: Hello - I purchased 1' slate tiles for my kitchen (13' 4" x 7' 8") and sunroom (18' 8" x 9' 6") and would like to get an estimate to have those installed please. The sunroom was previously a screened porch and currently has a concrete floor. The kitchen floor is currently linoleum. Thank you! July 20, 2011 (message from contractor to me) I am on vacation this week and will get back to you on an estimate when I return on the 25th. Thank you. Tim July 28, 2011 (message from contractor to me) Hi David, Sorry I haven't got back to you sooner. It has been crazy busy this spring and summer. I can give you an estimate based on the information you have given me. I wouldn't be able to do the job until sometime in Sept. because of all the other jobs I have lined up. If it can wait that long, email me back and I will put together an estimate for the labor and prep materials, everything I would need that you don't have already. I understand it is a slate tile? What area do you live in? Thanks, Tim July 29, 2011 (message from me to contractor) Hi Tim, Yes, we would like to get an estimate and also some references where you’ve installed slate tiles indoors please. We live about one mile off York Road in south Towson. Thanks! It is now 2.5 weeks later, and we have not heard anything from Tim.
Rating Category
Rating out of 5
responsiveness
2.0
Response from Tile Masters
My work load has been to much for me to handle lately. I am a small company and I currently do all the work and the estimates. Angies List is not the only way that I get jobs. I work for many other contractors and other work from my tile distributors. I am currently looking for some help to improve this situation. I am sorry that I just didn't tell him I was too busy. I will try to keep up better in the future.
jane C.
03/2011
5.0
ceramic tile
 + -1 more
only had estimate
Description of Work: Tim gave me an estimate for tiling my kitchen that seemed in line with the competition, but I couldn't find a tile I liked at the three stores he recommended that he'd pick up at for no extra charge. Found tile at another place, but haven't had it installed yet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DANELLE D.
08/2008
5.0
flooring contractor
 + -1 more
Great!
Description of Work: I needed about 300 sq ft of tile replaced in my entryway and kitchen. Tim came and gave an estimate and showed me pictures of his work. He was very detailed, including thresholds, how he would handle problem spots, etc. It sounded like he would have done a complete job--tear up to finishing touches. His price was a little less than another tile guy, but Tim wasn't available for a month and we were in a time crunch. So, I had the other tile guy do it. I wish I would have chosen Tim. The other guy just did the tile--no finishing touches, thresholds, etc. and he ended up charging even more than his original estimate--Tim had estimated 300 sq ft and the other guy had estimated 270 sq ft. Tim was right. Also, the other guy didn't lay the floor flat and some pieces were lose. Again, I wish I had waited the month for Tim. As soon as I can, I will get Tim to re-do the floor.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT T.
03/2008
5.0
ceramic tile
 + -1 more
Tim was great. He is an excellent crafts person and really cares about his work! You definitely get what you pay for. We will be calling him again this summer to do the 2nd floor bath tile!
Description of Work: Installed ceramic tile in a downstairs half bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Arthur S.
02/2008
5.0
ceramic tile, flooring contractor, plumbing, home remodeling
 + 2 more
Tim is the type of craftsman you keep hoping to find: smart, courteous, efficient, and reasonably priced. I bid this job out. One salesman looked at the job said "$2500" and walked out saying "call me if you want it." I didn't. Another bid (lower than Tim's) felt a little shaky. It was the old, "I just so happen to be able to fit you in this week" line. Tim was different; he asked questions about what I wanted, told me what his concerns were and offered solutions. For example, he told me that he would need to take the toilet out but he would not put it back in. Why? "I'm not a plumber. I lay tile." This proved worthwhile and actually saved me some future money: I had some underlying problems that needed attention. He showed up when he said and gave me daily updates. I would have liked more guidance on tile selection but I had limited choices anyway given my budget and purposes. Result: a good looking floor laid by a person who loves his work.
Description of Work: Tim is the sole owner of Tile Masters. He visited the job site himself did the work himself and did not use a salesman or sub-contractors. His company looks bigger than it is. His work is neat and professional so I predict his reputation will become much larger over time. He took out my bathroom toilet and pedestal sink and then the old vinyl floor. He installed the new tile over the old tile beneath the vinyl. He grouted and caulked the new tile. Then he replaced the broken ceramic soap dish and replaced it with a new one. He patched the area as needed and then installed three new towel bars. My bathroom is a standard Baltimore 5X8 black and white: nothing fancy. It just needed a touch up and not a transformation into a Euro-Spa. I supplied the tile and grout. He brought in the small things he needed like caulk, etc. He gave me a little more work than I had contracted for because it was easy for him to do. He made me a happier customer by offering.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Malcolm G.
09/2007
5.0
ceramic tile
 + -1 more
Tile Masters is fantastic! I cannot emphasize this enough. Tim is extremely competent and professional, and incredibly hard-working. He gave a very straightforward estimate without any hard-sell tactics whatsoever. We ultimately did go over the estimate, but that was due to practical complications with the job requiring more labor and materials. In order to keep the job on schedule, he insisted on coming in on a Saturday for a half-day, although we told him we did not expect him to do that. He coped with a couple of surprises; valves that would not turn off, a sub floor that turned out to be rotted in places without batting an eyelash, and did not even charge for some of the materials he used in making sub floor repairs because he was able to recycle some materials left from another project. All that, and the floors look and feel gorgeous, too.
Description of Work: Tile Masters removed a window seat and an old wood floor from my bathroom and removed the wood floor from my laundry room, repaired damage to the sub floor, built and leveled an appropriate sub floor surface for tiling, and installed and grouted ceramic tile in both bathroom and laundry room. He also removed and replaced the moldings as required, caulked as needed, and removed all the debris from the tear out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Paul E W.
09/2007
5.0
ceramic tile
 + -1 more
Tile Masters did an awesome job although it is hard to reach them on occasion. They were very neat and clean and the men were personable and I completely trust them in my home when I am working.
Description of Work: Tile Masters tiled my 5 x 7 bath and the shower in my 2000 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
AMY S.
09/2007
5.0
ceramic tile
 + -1 more
We were very happy with the work that was done. We wanted to have it professionally done, so it looked good. We had ventured out on our own in the past and it didn't look so great, so this was a much prettier job done. We figured it was worth hiring a professional like Tile Masters because it's in the main part of the house that everyone will see.
Description of Work: We had purchased ceramic tile from another retailer, and Tile Masters installed it for us in our foyer, kitchen, hallway, and bath room. It was approximately 560 square feet installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
JANET&JOHN G.
10/2006
5.0
ceramic tile
 + -1 more
From start to finish, Tim showed up on the job when he said he would (for estimate and work) and finished when he estimated he would. He recommended a special flooring layer because our home joists were spaced far apart and I trusted his judgment. Many homeowners of our "model" have had tile crack or shift due to this problem, which Tim anticipated at the start. Tim was exceptionally precise and neat, not only in his work but in his clean-up of the area each day, even when going to get his lunch, knowing he would be back in less than an hour, he swept the garage before leaving! He was polite, the consummate professional, and we highly recommend him. The job is BEAUTIFULLY done. The builder who had finished our basement stopped by and was so impressed, he asked Tim to stop by the custom home he is building for himself to give him an estimate on doing his more than 600 square foot kitchen in an intricate design!
Description of Work: Tile Masters prepared our kitchen sub-floor, more than 400 square feet with two layers, first with a rigid concrete board and then a relatively new material that Tim recommended due to the placement of our joists, and then he tiled it with ceramic tile. We removed a partition railing between the kitchen and family room and he put down a wood end-strip the length of the step. I work out of my home and have three children plus a dog. I was very comfortable with Tim and his assistant in my home, due to their professional demeanor and obvious work ethic. When I had to leave my home for appointments during the week, I had no concerns whatsoever. Tim takes pride in his work; as well he should. His company is aptly named because he is a TILE MASTER!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
DENNIS A.
08/2006
5.0
ceramic tile
 + -1 more
Tim Whiteman was very professional in providing design ideas, timely cost estimates, and starting and completing work as scheduled. The work was reasonably priced and was completed with care and precision. All debris was removed from site as specified. Tim was always very polite, and easy to do business with.
Description of Work: Removed old ceramic tile in kitchen and foyer; laid new ceramic tile in kitchen and foyer; installed tile backsplash over kitchen counters
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling,
Flooring Sales and Installation,
Plumbing,
Marble and Granite,
General Remodeling,
Plaster
FAQ
Tile Masters is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Tile Masters accepts the following forms of payment: Check
Yes, Tile Masters offers free project estimates.
No, Tile Masters does not offer eco-friendly accreditations.
No, Tile Masters does not offer a senior discount.
No, Tile Masters does not offer emergency services.
No, Tile Masters does not offer warranties.
Tile Masters offers the following services: Flooring - Sales, Installation, & Repair. General Remodeling. Plumbing.