Hamilton Sofas Gallery

This store carries a variety of brands from low end to high end. Unfortunately the woman who runs this location couldn't be bothered to work with a motivated customer. First I arrived at 10:06, and the store was still closed. She arrived shortly after to open the store. She made me wait outside while she went in and turned lights on, etc. Then she came out and said, "what do you want?" Well, I would like to buy some sofas. She told me to look around and then she got on a personal phone call that went on for over 10 minutes while I waited to ask questions. I wandered around the store for 10 minutes or more waiting for her to finish her personal phone call where she was describing in great detail a mishap during her vacation. I finally decided I didn't want to wait anymore, but when I tried to get her attention she acted like I was interrupting her. I am appalled at the lack of customer service at this establishment. Their product line is not that great or stylish anyway, so just as well. It is also quite interesting that on another review site, I noticed that another person had a similar complaint as mine about a woman on the phone and yet another reviewer complained about a woman sitting on the sofa texting. I am almost certain that Helena is the one they refer to. There is surely a pattern here of poor customer service and lack of respect for clients. I have yet to receive an apology from this horrible person for her rudeness and inconsiderate manner.

I used the same salesperson I did previously. I knew what I was looking for and saw their sale, and decided to go with the style I wanted, but in a different color so it would be delivered quicker. It was taken care of quickly and efficiently and the delivery was quick.

After a wait to gain the attention of a salesperson the purchase went well.

The sales people were very helpful in helping us select the pieces we wanted, and making suggestions about fabrics. It was a very good experience.