Mr Basement

HE CAME OUT AND GAVE ME SOME IDEAS ON HOW TO TAKE CARE OF IT MYSELF. HE WAS A VERY NICE GUY!

THEY WERE POLITE AND GAVE GOOD ESTIMATE.

FOUR MEN WORKED FOR FIVE DAYS. THE COST WAS BELOW THEIR ESTIMATE. THEY CLEANED THE BASEMENT WHEN THEY FINISHED. I AM HAPPY WITH THEIR WORK.

THERE WERE INITIAL PROBLEMS UP FRONT IN TRYING TO GET THE JOB SCHEDULED. I HAD SPECIFIC REQUIREMENTS AS TO WHEN THE JOB COULD BE PERFORMED AND IT REQUIRED SEVERAL CALLS BETWEEN SCHEDULING DEPARTMENT AND MYSELF TO GET THINGS RIGHT. OVERALL QUALITY OF THE WORK WAS EXCELLENT. THE CREW SHOWED UP ON TIME AND EXPLAINED EVERYTHING IN DETAIL. THEY TOOK GREAT CARE TO PROTECT MY HOME AND CLEANED EVERYTHING UP WHEN THE JOB WAS COMPLETED. VERY SATISFIED WITH THE WORK PERFORMED.

THE WORKERS WERE PUNCTUAL, POLITE, AND THEY MADE EVERY ATTEMPT TO KEEP DUST TO A MINIMUM. THE WORK WAS COMPLETED IN A TIMELY FASHION.

THEY SENT ME A LIST OF REFERENCES, WHICH I DID NOT ASK FOR, BUT WHICH WAS MOST APPRECIATED. THEY WERE REALLY CLEAN AND CLEANED UP WELL.

THEY DID THEIR BEST IN HELPING US DEAL WITH OUR CONCERNS. WE WAS SHOCKED AT FIRST BY THE COST AND WHAT THE JOB ENTAILED (JACKHAMMERING THROUGH OUR BASEMENT FLOOR). THEY WERE NOTHING BUT PROFESSIONAL. WE WERE VERY PLEASED WITH THEIR PROFESSIONALISM, CLEAN UP AND, FOR LACK OF A BETTER TERM, THEIR PUBLIC RELATIONS. THE SYSTEMS HAVE PERFORMED AS INTENDED SINCE THE WORK. THEY SEVERED A BURIED WIRE THAT I HAD FORGOTTEN WAS THERE. MAKE SURE YOU LET THEM KNOW ABOUT THINGS LIKE THIS BEFORE THEY START DIGGING.

CLEAN , COURTEOUS, GOOD WORKMANSHIP, AND RESPONSIVE TO MY CONCERNS.

HONEST, TOOK THE TIME TO INSPECT THE BASEMENT, BUT EXPLAINED WE NEEDED A DIFFERENT SERVICE THAN THEY PROVIDE. WE APPRECIATE THE ADVICE AND THE PROFESSIONALISM.

OUR BASEMENT HAS LEAKED SINCE HOME WAS PURCHASED IN 1985. THE LEAKS PROGRESSED TO VERY BAD STREAMS WHEN IT RAINED. AFTER ALL THE RAIN AND FLOODING THIS YEAR IT IS TOTALLY DRY. ON TIME, NEAT AND CLEAN. ALWAYS READY TO ANSWER MY QUESTIONS AND SHOW ME THE HOW AND WHY. DONE BY 2 MEN IN DAY AND HALF, LEFT NOT ONE PIECE OF TRASH TO CLEAN. AFTER 17 YEARS THEY WORKED A MIRACLE AND I CAN NOW USE MY BASEMENT!WORKED VERY HARD, I HOPE THEY ARE PAID WELL!

THEY SEEMED TO BE VERY CONCERNED ABOUT RESPONDING TO ANY INQUIRIES, VERY PLEASANT WHILE DOING SO. THEY WERE DELAYED BECAUSE OF ANOTHER JOB, BUT THEY TRIED VERY HARD TO FINISH MY JOB ON TIME.

A VERY RELIABLE COMPANY (IN A FIELD THAT STILL HAS SOME DISREPUTABLE PEOPLE IN IT, UNFORTUNATELY). NO PRESSURE SALES AND DID ONLY WHAT WAS NEEDED WITHOUT TRYING TO SELL ME SOMETHING ELSE. QUOTED ONE PRICE AND STUCK WITH IT.

I DECIDED TO USE A DIFFERENT COMPANY BECAUSE THEY TOLD ME I WOULD HAVE TO HIRE AN ELECTRICIAN TO MOVE THE CABLES OFF OF THE BRICK WALLS. THE COMPANY I HIRED DID NOT REQUIRE THIS THEREFORE NOT COSTING MY EXTRA. COMPANY DID FOLLOW UP WITH ME TO SEE IF I WAS INTERESTED IN JOB.

THEY CAME OUT TO DO A BASEMENT ASSESSMENT AND HE TOLD ME THAT THE GUTTER TOPPERS RESOLVED MY ISSUES WITH BASEMENT DAMPNESS. HE DID NOT TRY TO SELL ME SOMETHING I DIDN'T REALLY NEED. THAT IMPRESSED ME A LOT!

ADVISED US NOT TO WATERPROOF, SINCE WE WEREN'T GOING TO ACTIVELY USE THE BASEMENT. CHECKED FOR STRUCTURAL INTEGRITY AND TOLD US OUR BASEMENT WAS IN GREAT SHAPE. ADVISED US TO PURCHASE THEIR SANI-DRY DEHUMIDIFIER/FILTERING SYSTEM WHICH SOUNDED GREAT, BUT WAS WAY OUT OF OUR PRICE RANGE. VERY FRIENDLY AND PROFESSIONAL OVERALL, THOUGH. APPRECIATED THAT THEY CONFIRMED OUR APPOINTMENT TIME IN A LETTER AND BY PHONE.

WHILE PROBLEMATIC IN TERMS OF COMMUNICATION (THEY DID NOT CALL TO VERIFY SERVICE CALLS IN ADVANCE DESPITE SCHEDULING MONTHS IN ADVANCE) THE WORK WAS EXCELLENT, WORKMEN PROFESSIONAL AND TIMELY, MUCH OF THE WORK WAS COVERED UNDER A WARRANTY FROM PREVIOUS HOME OWNERS THAT THEY BROUGHT TO MY ATTENTION! OVERALL, THEY WERE GREAT! I AM VERY PLEASED!

EXTREMELY PUNCTUAL AND PERSONABLE. WORKED EFFICIENTLY, HIGH QUALITY WORK WAS DONE.

I HAD CRACKS IN THE FOUNDATION, BUT WES FROM J & D SAID I JUST NEEDED TO PAINT AND CAULK AND IT'D BE FINE. THEY WERE FAST AND QUITE SATISFACTORY.

WATERPROOFING WORK WAS PERFECT. SOME EXTERIOR HAD TO BE RE-DONE, BUT THERE WAS NO ARGUMENT ABOUT DOING SO. FINAL PRODUCT WAS VERY WELL DONE AND ALL CONCERNS WERE ADDRESSED.

WORKMEN VERY POLITE. WHEN TO GREAT PAINS TO REDUCE DUST. COVERED ALL FURNITURE, PUT DOWN PLASTIC TO COVER CARPETING. TOOK TIME TO EXPLAIN SYSTEM AND WORK PERFORMED.

WE CONTACTED THIS COMPANY THROUGH A DISPLAY AT THE OHIO STATE FAIR. WE COMPLETED AN INFORMATION SHEET AND NO ONE CALLED US BACK. WE WENT BACK AGAIN TO THE FAIR AND REMINDED THEM THAT WE WANTED AN ESTIMATE TO REPAIR OUR CONCRETE AND BASEMENT WALL. SOMEONE FINALLY CAME TO OUR HOUSE TO SURVEY THE WORK THAT NEEDED TO BE DONE, BUT WE NEVER GOT AN ESTIMATE. HE SAID THAT HE WOULD HAVE TO CHECK WITH THE OWNER BEFORE GIVING US A QUOTE. IT HAS BEEN ABOUT A MONTH NOW AND NO ESTIMATE. APPARENTLY, THE 'BASEMENT DOCTOR' HAS ENOUGH WORK TO KEEP HIM BUSY THAT THEY WON'T EVEN GET BACK TO YOU WITH AN ESTIMATE. IF THIS IS AN EXAMPLE OF THEIR WORKMANSHIP.I'LL PASS. STILL WAITING TO HEAR BACK FROM THEM ON AN ESTIMATE. SKIP THE BASEMENT DOCTOR...HE SPENDS ALL HIS MONEY ON ADVERTISING, BUT NEVER GETS BACK TO THE CUSTOMER FOR A QUOTE.

REP CALLED AND WANTED DESCRIPTION OF PROBLEM OVER THE PHONE. 'DIAGNOSED' PROBLEM (WATER IN BASEMENT) SIGHT UNSEEN, TOLD ME TO FIX IT MYSELF, AND REFUSED TO EVEN COME OUT AND LOOK AT IT. COMPANY REFUSED TO EVEN COME OUT AND SEE THE PROBLEM - WAS NO HELP AT ALL.

AFTER DESCRIBING THE PROBLEM, THE GENTLEMAN SUGGESTED THAT I HAVE MY DRAINS CHECKED FIRST AND TO CONSIDER A LANDSCAPER FOR GRADING. THAT WOULD BE CHEAPER, AND BASED ON MY DESCRIPTION TO HIM, WOULD PROBABLY SOLVE THE PROBLEM.

THEY NEVER RETURNED OUR CALLS. FIRST CALL APRIL 2003, LAST CALL AUGUST 7, 2003. WE WILL NOT CALL AGAIN.

I THOUGHT THE INSPECTION WENT WELL ENOUGH AT THAT TIME. I DECIDED TO GO WITH A COMPETITOR AND CALLED THE REPRESENTATIVE TO LET HIM KNOW. THAT PHONE CALL STARTED A BARGE OF CALLS FROM VARIOUS J & D REPRESENTATIVES. WHILE I CAN APPRECIATE THAT THEY WISH TO WIN LOCAL BUSINESS I CAN'T APPRECIATE THE MANNER IN WHICH THEY GO ABOUT IT. ONE DOES NOT MAKE HIMSELF SHINE BY THROWING MUD AT HIS COMPETITOR.