Mr Basement

THE ONLY REASON THEY DID NOT GET AN F FROM ME IS THAT THE OWNER CALLED ME TO DISCUSS MY PROBLEM WITH THE SALESPERSON AND ACTED CONCERNED. SALESPERSON WAS VERY HIGH PRESSURE AND CONDESCENDING. BASED ON THE RESPONSE FROM THE OWNER, I WOULD HAVE CONSIDERED USING THEM ANYWAY, BUT REMEDIED THE SOURCE OF THE WATER PROBLEM FROM OUTSIDE.

HE CAME IN AND ACTED LIKE IT WASN'T A BIG DEAL SAYING THEY ONLY DO A BIG JOBS. HE FOUND THAT THE SEAL WAS BROKE BECAUSE OF THE COMPANY PUTTING IN MY PATIO. I ASKED HIM TO WRITE IT DOWN ON A PIECE OF PAPER SO THAT I COULD SHOW THE COMPANY THAT CAUSED THE DAMAGE AND HE DIDN'T EVEN PUT IT ON A PIECE OF PAPER THAT HAD THEIR NAME/LOGO ON IT.

A PRE-INSPECTION VISIT WAS DONE. THIS BENEFITED BOTH THE WORK CREW AND THE HOMEOWNER. I WAS ABLE TO KNOW EXACTLY WHERE THE SUMP PUMP & EXTERIOR DRAIN WOULD BE LOCATED, WHAT ITEMS NEEDED MOVED, ETC. THIS ALSO ALLOWED ROB, THE INSPECTOR, WHO ALSO WAS THE CREW FOREMAN, TO BEST VISUALIZE THE PROJECT IN ADVANCE, TO HAVE THE REQUIRED SUPPLIES, AND WORK IN A TIME-EFFICIENT MANNER. THE SUMP PUMP WAS ABLE TO BE PLACED IN PROXIMITY TO THE ELECTRICAL OUTLET, AVOIDING THE NEED FOR AN EXTENSION CORD, AND A BETTER AESTHETIC AND SAFETY OUTCOME. THEY HUNG PLASTIC TO CUT DOWN ON DUST FROM CONCRETE BUSTING, TESTED THE PUMP OPERATION AFTER INSTALLATION BY RUNNING WATER FROM THE HOSE, AND ENCOURAGED ANY QUESTIONS I HAD. THEY WERE FRIENDLY, COURTEOUS, THOROUGH & EFFICIENT.

I WOULD USE J&D IF I EVER NEEDED WATERPROOFING, FOUNDATION SUPPORT, OR STRUCTURAL WORK.

I WAS EXTREMELY IMPRESSED WITH THIS COMPANY. THEY WERE VERY UPFRONT ABOUT WHAT THEY WERE RECOMMENDING FOR MY BASEMENT AND EVEN HELPED ME DETERMINE WHAT WORK WAS NECESSARY AND WHAT WAS OPTIONAL SO THAT I COULD MAKE AN INFORMED DECISION. THEY WERE VERY EFFICIENT AND DID AN EXCELLENT JOB KEEPING THE MESS TO A MINIMUM. WHEN THE WORK WAS DONE, DID A GREAT JOB CLEANING UP. THEY EVEN PUT MY SHELVES BACK UP ON THE WALLS WHICH WAS NOT PART OF THEIR SERVICES AND WAS GREATLY APPRECIATED. THEY WERE PROFESSIONAL AND RESPECTFUL OF ME AND MY HOME. I WOULD RECOMMEND THIS COMPANY TO ANYONE NEEDING BASEMENT SERVICES.

THEY CAME OUT PROMPTLY, BUT I FELT THEIR PRICE WAS EXTREMELY HIGH. THE COMPANY REPRESENTATIVE SEEMED MORE INTERESTED IN SELLING THE SERVICE/PRODUCT THAN FINDING OUT WHAT WAS CAUSING MY MOLD AND THEN RECOMMENDING A SOLUTION. I WAS NOT PLEASED WITH THEIR UNPROFESSIONAL BEHAVIOR DURING OUR VISIT. THERE APPEARED TO BE SOME TYPE OF CONFLICT BETWEEN THE TWO INDIVIDUALS.

HE CAME OUT ABOUT 10 MINUTES EARLY. HE WAS VERY COURTEOUS AND HE GOT HIS FEET A LITTLE MUDDY AND HE WAS FINE WITH THAT. HE ALSO TOOK HIS SHOE OFF BEFORE HE CAME IN MY HOUSE, AFTER GOING THROUGH THE MUD.

COMPANY RESPONDED PROMPTLY AND CAME TO LOOK AT THE JOB. THEY CALLED BACK 2 WEEKS LATER. DIDN'T RECEIVE AN ESTIMATE AS THE JOB WAS TOO SMALL FOR THEM BUT WAS REFERRED TO SOMEONE ELSE. I HAD ALREADY FOUND ANOTHER CONTRACTOR BY THEN.

EVERYONE WAS VERY PROFESSIONAL. THERE WAS A SCHEDULING SNAFU, BUT IT WAS HANDLED TO MY SATISFACTION. THE INSTALLER DID A GREAT JOB OF CLEANING UP AFTERWARDS.

I FOUND THEM VERY GOOD TO WORK WITH. THEY FOUND PROBLEMS ALONG THE WAY AND THEY MADE ME AWARE OF THEM TO MAKE A DECISION AS TO WHAT TO DO WITH THEM. THE SALESMEN DID CHECK BACK WITH ME DURING THE PROCESS, WHICH I LIKED. I HAVE RECOMMENDED THEM TO OTHER PEOPLE. THEY CUT THROUGH AN UNDERGROUND COMPRESSOR LINE WHILE INSTALLING THE DRAINAGE LINE, THEY DID CALL SOMEONE TO REPAIR IT, THOUGH WITH THE WEATHER THEY HAVE NOT BEEN ABLE TO FIX IT YET, THOUGH I DO NOT THINK IT WILL BE A PROBLEM.

PERSONNEL ARE PROFESSIONAL, FRIENDLY AND CUSTOMER SERVICE ORIENTED. REP SHOWED UP 20 MINUTES EARLY FOR MAINTENANCE CHECK. SHOWED THE REP SOME OF THE WATER AREAS I CONTINUED TO HAVE. HE INDICATED THAT I NEEDED SOME WARRANTY REPAIR WORK BECAUSE INTERIOR DRAINING HOLES WERE CLOGGED. AS FOR DAMP WALLS, HE SUGGESTED I USE A WATER PROOFING PAINT. I WAS SURPRISED BY THAT BECAUSE WHEN ORIGINALLY INSTALLED THE SYSTEM THEY DISCOURAGED ITS USE. SECOND APPOINTMENT NEEDED FOR WARRANTY WORK. REP COULD HAVE BEEN TIDIER IN CLEANING UP AFTER HE WAS FINISHED. HE SCUFFED THE BASEMENT FLOOR. LEFT DUST AND WORK FRAGMENTS LAYING AROUND.

THEY DID A VERY GOOD JOB OF GETTNG THE JOB ON TIME AND AN EXCELLENT JOB OF CLEANING UP. THEY PUT UP PLASTIC TO KEEP DUST AND DIRT OUT OF REST OF HOUSE.

THEY WERE KNOWLEDGEABLE, THOROUGH AND WILLING TO TAKE THE TIME TO HELP US UNDERSTAND THE ISSUES. THEY WERE EXTREMELY HELPFUL AND QUICK TO RESPOND.

THEY RESPONDED PROMPTLY TO MY REQUEST FOR AN ESTIMATE. THEY WERE VERY COURTEOUS. SENT MR MARTIN, WHO IS AN ENGINEER, TO LOOK AT MY PROBLEM.

THE SERVICE MADE A TREMENDOUS DIFFERENCE. TWO MEN DID THE WORK, AND FINISHED MUCH MORE QUICKLY THAN I WOULD HAVE EXPECTED, AND THEY DID EVERYTHING PERFECTLY. COULD NOT BE HAPPIER WITH THE RESULTS.

SEVERAL CRACKS HAVE DEVELOPED IN MY FOUNDATION AND I WAS CONCERNED. WES MARTIN INSPECTED MY FOUNDATION AND THE PORCH ABOVE IT. HE SUGGESTED THAT I NOT DO ANYTHING AT PRESENT. IF IT GETS WORSE THEN CALL HIS COMPANY. HE MADE SEVERAL HELPFUL SUGGESTIONS AS TO HOW I CAN SOLVE SOME OF THE PROBLEMS MYSELF. WES WAS ON TIME AND VERY PROFESSIONAL.

THEY DIDN'T CHARGE US FOR SPENDING 1/2 HOUR LOOKING AT THE JOB, HE RECOMMENDED THAT WE NOT DO ANYTHING AND EXPLAINED WHY. I APPRECIATED HIS HONEST AND HIS TIME.

DAN AND HIS CREW WHERE PROFESSIONAL AND POLITE FOR THE 2 DAYS THAT THEY WERE AT MY HOUSE DOING THE WORK. THEY ANSWERED ANY QUESTIONS I HAD AND HAD NO PROBLEM SHOWING ME THEIR PROGRESS. I WANTED TO WAIT UNTIL WE HAD A GOOD RAIN BEFORE I WROTE MY COMMENTS TO ENSURE THAT EVERYTHING INSTALLED WAS WORKING PROPERLY. I AM HAPPY TO REPORT THAT NONE OF LAST WEEKENDS RAIN FOUND ITS WAY INTO MY BASEMENT. THE SYSTEM WORKED PERFECTLY. I AM COMPLETELY SATISFIED AND WOULD RECOMMEND J&D TO ANYONE.

VERY HELPFUL AND NICE. RECOMMENDATION WAS THAT BASEMENT WALLS DIDN'T NEED REINFORCED YET, AND GAVE ME THINGS TO LOOK FOR. I APPRECIATE THEIR PROFESSIONALISM AND HONESTY.

RESPONDED QUICKLY, EASY TO WORK WITH. HAPPY WITH RESULTS.

THE GUYS WHO DID THE WORK WERE ON TIME, ANSWERED MY QUESTIONS, CLEANED UP THE AREA AND FINISHED WHEN THEY SAID THEY WOULD. THE FOLKS AT THE OFFICE WERE VERY HELPFUL AND COURTEOUS. HOWEVER, I HAD TROUBLE GETTING PHONE CALLS RETURNED MORE THAN ONCE.

THE FIRST TIME I CALLED FOR AN APPT. FOR AN ESTIMATE, KIM WAS VERY HELPFUL AND FRIENDLY. THE DAY OF THE ESTIMATE, PAT KIRBY CAME OUT AND WAS VERY THOROUGH IN HIS EVALUATION. HE SPENT A LOT OF TIME WITH ME EXPLAINING EXACTLY WHAT WORK WOULD BE DONE, HOW THE WORK WOULD BE DONE, AND COMPANY POLICIES. HE ANSWERED ALL MY QUESTIONS AND WAS VERY HONEST. I DECIDED TO HAVE J & D DO THE WORK AND THEY STARTED TWO DAYS LATER. ALFREDO SANCHEZ AND HIS CREW CAME OUT AND FINISHED THE JOB IN A DAY-AND-A-HALF. THEY EXPLAINED WHAT THEY WOULD BE DOING, USED PLASTIC TO PROTECT ITEMS I HAD DOWNSTAIRS AND THE WALKING AREA UPSTAIRS. THEY WORKED HARD AND WERE VERY POLITE AND FRIENDLY. THE CREW WAS CAREFUL TO CLEAN EVERYTHING UP AND THEN ALFREDO WENT OVER THE WORK DONE WITH ME. I AM VERY SATISFIED WITH THE WORK DONE AND MY EXPERIENCE WITH EVERYONE I HAD CONTACT WITH AT J & D. I'D HIGHLY RECOMMEND THEM TO ANYONE.

THEY ARE PROMPT. I GOT FOUR DIFFERENT ESTIMATES AND THEY, BY FAR, HAD THE SUPERIOR SYSTEM.

HE TOOK A LOOK AT IT AND SEEMED TO BE VERY HONEST AND REALLY BELIEVED IN WHAT HE WAS SAYING. HE WAS VERY OPEN AND WAS A VERY NICE SALESMAN. HE TOLD ME IT WASN'T A VERY BIG PROBLEM AND EVEN OFFERED MONEY SAVING SUGGESTIONS THAT WOULD ALLOW ME TO DO THE WORK MYSELF. HE SUGGESTED A DE-HUMIDIFIER, WHICH I'M NOT SURE I NEED, BUT I'M STILL LOOKING INTO OTHER THINGS. HE WAS VERY NICE AND PERSONABLE.

EVERYONE WAS VERY PROFESSIONAL, ON TIME, WORKED WELL TOGETHER. LEFT THE BASEMENT & YARD CLEAN.