Founded 1990 • With Angi since June 2007
Business Highlights
Emergency Services OfferedProjects
Home Makeover in Crofton, Maryland
roofing
201921114It's incredible how big of a difference new windows and a new roof can make.
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Free Estimates
Yes
Warranties
Yes
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 462 reviews
Hunter L.
05/19/2023
Timothy Y.
04/22/2023
I Purchased a GAF Solar Shingle roof for my home, replacement skylights, gutters and downspouts. The sales rep, Jim Hester gave a thorough explanation of the products and took all the time I needed to answer my questions. The whole process from executing the purchase contract documents to arranging the financing took less than 48 hours for approval. HCR was in constant contact with me to keep me up to date on the progress details, including dates when people would be at my home to execute various stages of the project, what they would be doing and how long they expected to be there. Whenever I had additional questions, I received prompt answers. The entire process was professional, efficient and courteous.
Description of Work
Replacement of roof, skylights and gutter system and installation of solar shingle system.
Category
roofing
Avis B.
01/25/2023
I first utilized HCR in the August/September time frame. The sales rep., Robin was very pleasant. She did not come off as a high pressure sales person. We engaged in conversation. Her demo of windows was great. I placed an order an order for nine (9) windows to be installed. Due to the supply chain shortage, I did not receive my product and installation until January. Robin had apprised me of this delay upon our initial meeting. The installers were punctual and worked diligently. They installed the windows in one day. I did observe a rip in one of the screens. I placed a call to HCR to inform them of my observation. They said they would replace the screen, which they did in a very timely fashion. I reached out to Robin in September 2022, as I was ready to commence installation of the remainder of the windows, which in total was twelve (12). Robin arrived at my residence. She did the demo and I signed for the purchase. The targeted date for installation was set. There was a brief delay due to the type of living room windows I have - palladium and they are in two pieces. I received a call on or about January 16/17, 2023, apprising me that my windows are in. I set a date for installation - January 24, 2023, with a window of arrival time between 8-11 a.m. The four installers arrived @ 8:30. The immediately commenced to work. They put down a heavy covering for the floors and went at it until completion @ about4ish. I am extremely satisfied with HCR. As you can see, I am a “repeat” customer. I highly recommend them. I saw in one review someone said that they use unlicensed installers. Like any company, they have to go through extensive training and most individuals are not very knowledgeable about their job. They receive training .
Description of Work
Installed new windows.
Category
replacement windows
Sandra J.
03/28/2022
Angie N.
01/04/2022
Laurie T.
10/18/2021
Quality windows installed by a professional installation crew. Initial consultation was professional, friendly with lots of great info on windows, and recommended window sample I could see and touch. Installation supervisor explained what they were going to do and estimated time; supervisor did outside walk around after and showed how they caulked/sealed; and inside showed me how to work windows for cleaning. Crew worked quickly and efficiently; clearly knew exactly what they were doing! Actually gave me 2 crews since they were a few hours late due to rain delay on previous day’s project! HCR Project manager stopped by to ask how things were going and tell me what to expect after install to get warranty initiated. The windows look and work great. Ver impressed with all aspects of my project!
Description of Work
New windows
Category
bathtub refinishing, replacement windows
David M.
06/29/2021
Todd S.
01/15/2021
Edwin and his installation team did a fantastic job. They were friendly and professional, cleaned up everything, and took pride in their work. Our 40 year old windows have now been replaced with new, high quality windows. From the initial sale to measuring to installation, everything in the process was a great experience!
Description of Work
New windows
Category
replacement windows
Service Provider Response
Thank you for the kind review! We're happy you're so pleased with the windows and that you had such a positive and professional experience that went as smoothly as possible. Be sure to reach out if you need anything in the future!Flossie W.
01/10/2021
The crew arrived at 8:30am. They put tarps over my foundation flowerbeds. by 9:00am, old roofing materials were being dropped onto the tarps. Some fo the workers bundled the shingles and hand-carried to the roof edge, refuse-trailer was parked. The old shingles were dropped into the refuse-trailer. By 10:30am, the tarps were rolled up and taken to the refuse-trailer in wheelbarrows so as not damage my front lawn's septic field. by 11:00am, workers were inspecting my yard for stray roofing, picking them up by hand. A large flatbed truck arrived by 11:35am, loaded with my new roofing materials. After the materials were off-loaded, the workers set up ladders, and hand-carried everything to the roof. After that was completed, a small generator was set up for air nailers, and they began installation of my new roof. By 4:00pm, they began the final cleanup. Trash was picked up and put into the refuse-trailer. By 5:00pm, the work was done. A last-minute inspection got rid of some leftover trash. The man leaf-blowing debris, even cleaned out my gutter! And before they took down all of the ladders, they even put my disconnected downspout back together! At 5:09pm, the refuse-trailer was covered, re-connected to the truck that brought it, and driven away. The roofing crew left at 5:25pm, but not before I thanked them. I told them how much I appreciated their hard work, and appreciated them taking time to re-connect my gutter's downspout as they completed their inspection of my yard.
Description of Work
My roof needed to be replaced.
Category
roofing
Service Provider Response
Thank you for this review! We couldn't be happier to hear that your experience was so positive and professional with everything completed in a timely manner. We hope to serve you again in the future!Gordon S.
12/22/2020
It took a little time for the project to start due to the coronavirus, once they started the work was completed very timely. The windows were installed in less than a day. The capping if the trim started as the window work finished. I a matter of a week the trim was complete. The gutter installation took another day. The work crews were very professional, they explained what they were going to do before they started and they cleaned up as soon as they were done. I would recommend HCR for this kind of project.
Description of Work
HCR replaced 5 windows, capped all of the soffit, fascia and corner boards and installed new 6” gutters with bulldog gutter guards.
Category
gutter repair, siding, replacement windows
Service Provider Response
Thank you for this review [Member Name Removed]! It means so much that you're so pleased with the timeliness and professionalism of our service. Please reach out for any home improvement needs you may have in the future!Martin R.
12/15/2020
Terrible service. They destroyed the sighting of my house. We’ve contacted them multiple times and it’s been almost 11 months and we’re still waiting for a solution. Honestly this company is so unprofessional.. save your money.
Description of Work
Replaced my windows
Category
replacement windows
Service Provider Response
We cannot apologize enough for your frustration. We have alerted our Customer Care team that you are continuing to experience delays so they can follow up on your behalf and provide an update. They should be reaching out to you if they have not already.Lisa A.
11/04/2020
The whole process went well from start to finish. They were very professional, prompt and easy to work with. I would recommend them to a friend.
Description of Work
Window replacement for whole house
Category
replacement windows
Service Provider Response
We’re so happy you enjoyed your experience with HCR, [Member Name Removed]! Be sure to reach out for any remodeling needs you may have in the future!MATTHEW F.
10/26/2020
HCR did a great job with replacing our roof. The materials are high quality and the work (removing original roof, laying down new roof and cleaning up) was done efficiently and with great detail. HCR also offers an excellent warranty and was very thorough in explaining options and setting up the work. We would highly recommend!
Description of Work
Roofing
Category
roofing
Service Provider Response
Thank you so much for your rating, [Member Name Removed]! We’re glad that you’re so pleased with the quality of our materials and service. Let us know how we can help you in the future!David M.
10/20/2020
couldn't have gone better, it was excellent
Description of Work
New Installation
Category
replacement windows
Service Provider Response
Thank you for the A-rating, [Member Name Removed]! So glad that you are satisfied with the service and results. Be sure to let us know how we can serve you in the future!Elizabeth B.
10/20/2020
The windows were manufactured timely. Installed in one day and have been working great.
Description of Work
New Installation
Category
replacement windows
Service Provider Response
Thank you for your feedback! We're so glad our team was able to provide you with a great experience. Please let us know how we can continue to serve you in the future!Susan W.
10/20/2020
KATHERINE R.
10/19/2020
Jonathan W.
10/08/2020
Their consultant was on time and very knowledgeable. I ultimately decided to move forward with a new Roof and replacement windows. My Roof was done roughly 2 weeks later and my windows were just completed. I am very pleased and look forward to the energy savings this winter. The architectural shingles really look good and have gotten me a lot of compliments from my neighbors.
Description of Work
Windows and roof
Category
remodeling, roofing, replacement windows, home builders, car alarms
Service Provider Response
Thank you for you’re A-rating, [Member Name Removed]! We’re so happy our team was able to take care of you and that you’re so pleased with the results on your home. Let us know how we can serve you in the future!Timothy E.
08/29/2020
So far work performed was excellent. I was contacted immediately after submitting quote request. Price was what i expected and repair date was scheduled. I was contacted on date of repair to confirm the repair was still gong to be done. Everyone I spoke with was courteous and professional. Thank you.
Description of Work
Vinyl siding repair
Category
siding, car alarms
Service Provider Response
Thank you for your A-Rating, [Member Name Removed]! We're so glad our team was able to provide you prompt and professional service. Please let us know how we can serve you in the future!Eric F.
07/04/2020
Workers arrived a little early with enough people to get the job done quickly. Gutters look great now and the guards work even in heavy rain. Cleanup was also great and I did not see anything left over once they left. They may be a bit expensive, but the quality and Warrenty are worth it
Description of Work
Gutter inatallation
Category
gutter repair, car alarms
Service Provider Response
Thank you for your A-Rating, [Member Name Removed]. It means the world to us to know our team was able to take care of you. We're thrilled to know you are happy with your new gutters. Please let us know how we can serve you in the future.Cassandra R.
11/11/2019
The project went very well. The team did an outstanding job keeping me abreast of the custom door construction via email. The salesman did a great job in explaining the doors and walking me through the selection process. The time the team scheduled for installation was on time, they were not late. The were ahead of schedule. The installation team was very professional and courteous. I will definitely hire HCR again.
Description of Work
Entry Door replacement, Transit window replacement
Category
replacement windows, doors
Service Provider Response
Thank you for your review and rating. We appreciate you giving us the opportunity. We are so proud to know our entire team took such great care of you. Please let us know how we can be of service in the future!Alan S.
11/07/2019
Chris B.
05/28/2019
After shopping for ~year, we contracted with Homefix Custom Home Remodeling. Their salesman was knowledge and was easy to work with. After signing work was to take place ~8 weeks out however the installation crew arrived to perform the task a couple of weeks early. Their work was done in professional manner, the site was left clean after every day's work and any/all concerns we may have had were addressed. In the end we are quite pleased with out choice to go with HomeFix Custom Remodeling.
Description of Work
Reside home with insulated vinyl siding.
Category
siding, replacement windows
Service Provider Response
Thank you for taking the time to leave feedback about your experience with HCR and your Windows and Siding upgrades. We are so glad to have earned your A-Rating. It has been our pleasure to work with you, and we hope you will think of us for your next home project. We are only a phone call away if we can be helpful in the future!phoukhong P.
05/04/2019
Jim Hester, thank you so for a awesome Windows! Jim Hester is a great agent. Keep up a good work Jim Hester ! 👍🏻 Look forward for next project
Description of Work
11 Windows
Category
replacement windows
Service Provider Response
Thank you for your review. We are glad to hear you love the new windows, and that Jim was able to provide you with a great experience. We look forward to working with you in the future!Muhammad A.
04/15/2019
It has been 5 months since the initial meeting to receive pricing. I have requested the contractor to return to the site 3 times because the job is still not done. The contractor replaced the trim on one side of the roof only. Not only that, but they placed new trim on top of the rotting gable they were hired to replace as well. This is not a difficult area to reach by any means. To this day I’m at still waiting for this work to be completed and they have already been paid a large sum for work that has not been done.
Description of Work
I requested the roof gable and trim to be replaced because the wood was rotting and chipping. I walked the project with a sales rep and a foreman to show them what the existing condition was and what needed to be done.
Category
roofing, siding
Service Provider Response
Mr. [Member Name Removed], we are very sorry to hear about your experience so far. I was able to identify your project based on the information in your review. A member of our Customer Care team will be in touch today to help facilitate successful completion of your project.Other Information
Services offered
Services not offered
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