Hasse Contracting, Inc

Description of Work: They came out and gave me an estimate.

Description of Work: We received impeccable service from Haase Contracting, which performed mitigation and restoration work at our severely water damaged home. Haase contracting was prompt, reliable, professional, and very responsive to our needs throughout the mitigation/restoration process. The Owner, Al Haase, is very professional and exceedingly dedicated to customer service. He has assembled a staff of knowledgable and experienced employees who are also very thoughtful and professional. At any point in the process when we had a question someone from the staff promptly responded to us, and in many cases within an hour. We greatly appreciated that level of responsiveness (which unfortunately is rare these days) given that we had just experiences a major loss and were concerned about the well being of our home. Haase Contracting continually made us feel assured that our home was in good hands. We were very pleased with Haase's workmanship and the final product they delivered. We have worked with many contractors over the years, and wortking with Haase contracting has been by far one of our best experiences. Without reservation, we recommend their services to any homeowner.

Description of Work: They were recommended by my home owners insurance company as one of the most reputable companies to provide home repairs. Our damages which were caused by a leaking toilet. required new dry wall and painting.

Description of Work: We had a small fire in our attic caused by an electrical short. As soon as I heard the terrifying crackling of the wires we called 911. The firefighters arrived immediately before the fire spread beyond the attic. The fire was completely contained within the small space inside the attic, only singeing the edges of a couple of small area rugs and a cardboard box with canes, etc. from an operation. We were told to call State Farm to report the fire. The following morning our insurance claims rep appeared as did the owner of Haase contracting. i had no idea who either one was until they introduced themselves, one of them as our States Farm c;laims rep. They were communicating in a way that led me to believe that Haase was also part of the insurance company. Soon other people arrived, one smelling our clothes from a closet in a room next to the attic.Haase told them to take everything. I had no idea who he was. He just entered my home without permission and the insurance rep talked to him as though they not only knew each other but they both had business in our home. Haase continued to direct things .Our insurance man from State Farm never told us what our policy stated or anything. He seemed only interested in getting us out to go to that enormous god-forsaken development in Towson that was supposed to have been condominiums and has remained basically empty. It was evident that he and Haase were working in tandem on this situation. Days later they were walking around our house and as soon as I approached them they lowered their voices to a whisper. Haase made a big deal about the smell of smoke. He explained to me that smoke is impossible to eliminate ever unlessclothes are taken out by the dry cleaners and placed on a revolving rack specifically made for the elimination of smoke. He recommended that the cleaners take all the clothing, etc. I told him that other than the small singed site in the attic I I couldn't smell smoke on anything. But he cleverly told me that only people coming in from outside could smell the smoke. We never left our home the night of the fire or after. We continued to live in our home using all the rooms until three weeks later when they told us we had to leave so restoration work could begin in the attic. A few days after the fire I took all kinds of items out of the top floor and master bedroom including shoes, linens,and clothes. Many of the items were in the two bedrooms that were on either side of theattic where the fire took place. I placed everything possible in a large cardboard box on the floor of our sunroom plus I bought storage boxes for sports clothing and underwear plus I went to a storage store nearby where I bought closet-type boxes so as to be able to hang our clothes on hangers.I also grabbed bedclothes that were in both bedrooms next to the attic. Nothing smelled like smoke and still doesn't.. I have asthma and never had difficulty breathing the air in my home. Haase told us it would take at least three months for the work to be completed. So we went to an apartment for the three months plus and returned to find the destruction of our house. First of all, all of our furniture, rugs, accessories, computer- room items were shipped out by a storage company. Most of our electronics were taken by an electronics company to "clean" the smoke out. they missed several electronic items that were in different parts of our house. Everything in the top two floors was taken including hanging hook, clips for shelves, shades etc including every piece of furniture, books, everything everything mostly boxed for storage. Before long Haase started to checks from State Farm directly instead of the checks being sent to me the policy holder. He had me meet with him at the bank and at our apartment for my endorsements. The invoices had no enumerations of work done but would state, "Work in progress." He never had to justify any expenditure to State Farm. I landed up endorsing three checks to total $48,000 for a tiny house fire. I was bamboozled by both Haase and our State Farm claims rep it was ridiculous, I'm embarrassed to admit. . When the time was up we returned to what had been a lovely home with mouldings and beautifully accessorized with antiques and beautiful art work and curtains and draperies that I had made to a monster house. It had been sprayed with a solution to eliminate the non-existant smoke that feels like the roughest sandpaper on earth. All the surfaces were sprayed with the anti-smoke solution and then sprayed with paint on top. Good doors were replaced with scratchy slabs. An expensive bathroom cabinet is now nonfunctional. They replaced some of the round light bulbs with Chritmas lights and left other sockets are so messed up they can't take bulbs. It is also cracked and filthy. Almost every piece of furniture is scratched or stained. Toilet cleaners were packed with toothbrushes. All over things are missing, broken, smashed soiled, lost, cracked, stained, scratched, etc. The surfaces that had been smooth such as the mouldings were left to feel gritty and rough. Shelves are placed in the wrong rooms or closets. It's as though one hired the gang from Animal House to do the work.. Cabinets are cracked and hung helter skelter. A shade was partly hung. The holes they drilled would be askew. They don't know how to hang a shade We have carpet padding in the middle of room floors. There is massive damage all over. There is a huge dark smear on our concrete driveway that was left by their dumpster that was dripping rusty water the entire three months. We had to get sod to cover the areas where lumber boards were placed on the lawn.Frames of antique works such as a gorgeous 167 year-old sampler has its beautiful frame ruined. What didn't they do? Two doors they took down to take the freezer out were left leaning against the walls and would no longer close. I had to get a key maker to put the doors back and fix them. They brought back an antique armoire and was set up leaning with the doors no longer closing and the key not usable.I had boxes and boxes of things placed in them that were not related. It took me over one week to organize my books, cds, computer items. It is a mess I will never be able to organize again. I would find the antique samplers squashed together in boxes with not even a paper to separate them. I find part of frames and have to figure out where they once went. When they pulled our rugs out from around the house they broke the frame of paintings. It is unbelievable what they did to us. The nightmare goes on and on. . Today our house is a mess. There is no room that is not affected by the mess the Haase Contacting made on the home I once loved. Haase destroyed our home. It is going to take another contractor(covered by StateFarm) plus all sorts of businesses to restore our house. We lost our spring and summer. We have been traumatized by this horrible experience. At this stage we are not near to normal in our regular routines. IN January before the fire I wanted to go with my sick spouse to Paris for his final days but now we have yet to go to Washington. It will take to Christmas to get us back to normal, if ever. The workers at Haase don't seem to know how to do anything. They never clean up after themselves. How does this company stay in business? Why does State Farm use them? Our house smells and I don't know what is causing the smell.

Description of Work: Insurance company represented Haase as only one "guaranteed" provider in area so we selected them (we found out nearly a year later that there really were other contractors available). Haase's estimates on behalf of the insurance company were quite low and approximately $30K less than we ultimately received when insurance company invoked appraisal clause. Took approximately 5 months for Haase to provide a final insurance estimate and begin a small demolition project despite repeated requests to both Haase and the insurance company that he provide estimates and initiate work. Worker damaged wallpaper by what we understand to be inappropriate removal by gouging with a putty knife, resulting in torn and gouged drywall that then required replacing. Haase refused to recommend that this be repaired and did not repair the problem. After the small demolition contract, Haase was supposed to undertake cleaning of smoke damage for the insurance company per our signed work order. Haase left without warning and refused to follow through on the agreed upon work.

Description of Work: I CONTRACTED THROUGH THEM TO HAVE MY HOME REBUILT AFTER A FIRE. THE SUBCONTRACTORS CAME OUT AND FIXED OUR DOORWAYS AND PUT IN NEW DOORS.