Hagerstown Furniture Outlet Inc

I will never use Hagerstown Furniture Outlet ever again!!

We were looking for a new couch and love seat for our living room.  We had been shopping around for a few weeks and finally settled on a set that Hagerstown Furniture had.  When went back to purchase the set it had already been sold the manager said he was having issues with the manufacturer and that it would be 4 weeks till we could see it he offered us the a lower price and free delivery. We paid half as we was a little suspicious of the story we was told.  Fast forward 6 weeks later we never heard from Hagerstown Furniture during the 6 weeks like a confirmation call saying that the order is on the way or had even showed up.  So we proceeded to go to the store and found out that they had the set we ordered on the showroom floor with a sell tag on it. NOT A SOLD tag. So when we talked to the manager about it he was baffled about and said that our set was in the warehouse and that we should have been called.  Yet another story. So he didn't offer anything else other than free delivery which was already promised to us.  Then the soonest he could get it delivered was another week away.  Only live 3 mins from the store and the warehouse is right around the corner from us and we had to wait another week. Finally 7 weeks after ordering the furniture it was delivered we did pay the other half of what was owed but no discounts offered or anything else.  I don't recommend them ever they may sell American made furniture but the service just generally sucks and also you can tell it is privately runned since they close at 6 on a Friday.  I have worked retail for many of years and closing at 6 pm on a Friday is bad business and shows they care more about themselves than making money or helping possible customers.

.We purchased both a king size mattress and frame and also some Best furniture from them. We purchased this for around $3000.00 last September. And since then both the sofa and the bed have been defective. We have had a number of coversations and just short of litigation in getting them to honor their warranty. They tried to provide us with a replacement sofa and the sofa was delivered damaged. Then they insisted on us paying for the transportation but we refused to pay. They tried to retain the funds as they asked for them upfront and they did everything they could to not give us back the funds. Short of us calling the police in. We are still waiting for the replacement of the bed as they had been deemed defective by the manufacturer. They just refuse to honor their warranty.