Senate Termite and Pest Control

Well done

Prompt, very courteous and thorough. Job completed quickly and neatly.

took 5 days to get here

After estimate it took longer than I thought to get someone out to treat. But since it was almost 20 feet up where they had to get to for safety reasons it required 2 technicians (understandable) First time they arrived it started raining very hard, so they couldn't finish and had to reschedule...Second time they were actually early arriving, went to work and had it done in about half and hour. They scheduled a 2 week follow-up to recheck and seal to intrusion point. The day after they treated for the Bees we saw no activity. so far very satisfied with results. Waiting for the sealing.

I was satisfied with the one-time mosquito treatment they conducted; it was effective. I gave them 3 stars, though, because the service overall was just average. I would've given more stars if: (1) they had sent an email or SMS to confirm the appointment date/time we'd agreed on over the phone; (2) the technician had arrived on time (within the 3-hour window they gave me), or at least sent a status update on the revised ETA; (3) had provided some information on the treatment, such as when it would be safe to go into the back yard where they sprayed the chemicals, or when we can water the lawn next without disrupting the treatment -- I tried to talk to the technician, but he just nodded when I came outside and never turned off the machine, then left immediately after spraying; and (4) had a more efficient payment process -- they took my credit card details when I booked it, saying the service costs $69, so I thought I'd paid in advance, but then got a bill afterwards; in the end, it was fine cuz I wasn't double-charged, but could've avoided some back-and-forth and been clearer in communicating about the process.

James was great. Same day service.

Great service, Technician did a thorough job and answered all our questions. He did a cleanup of surrounding area when finished.

Resolved issue. Well done.

Very prompt

Great service

There was some difficulty differentiating carpenter bees from bumble bees. I now know bumble bee nests are generally located at ground level and carpenter bees can nest in above ground structures. I also learned that female carpenter bees can and do sting.

Very responsive.

The gentleman was amazing through. We had a concern about another possible nest. To check, he followed the wasps around to ensure that he was correct in his assessment. While there wasn’t another nest, we are grateful he checked! Would definitely recommend.

Wasp

Professional and pleasant to work with.

n/a

Very professional service

It turned out pretty good, but those pesty bald face hornets are still lurking around the area where their nest once were at.

Very responsive and efficient. Excellent customer service.

They were prompt and efficient. I thought the price was a little high, but the quality of work was good.

They arrived on-time to all of their appointments and what was recommended worked well.

We are very pleased with the performance of this company. The technicians have been well prepared for each of the 3 job categories. The office has been able to care of our questions when we have phoned. We are keeping Senate's business card!

Very friendly and knowledgeable!!

fast services, returned call within minutes

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