Premier HomePro

Alan Stevens was exceptional to work with. Not only did he design our new space but stuck to every deadline. The price he originally quoted was the price in the end. Even though there were several complications. Alans' craftworkers were extremely courteous and respectful of our families lifestyle and cleaned up everyday before we got home. The professionalism of Premier Homepro and Alan Stevens stands alone and we have suggested to our friends and families to call Alan for any construction project.

They never provided the blue prints like they suggested. There was no follow up after the appointment.

All the tile was installed, the fixtures were set and they did the final touch up. It looks great! They were on time and on budget.

05/25/15 UPDATE: I saw the response from Alan Stevens. I am stunned that he chose to attack me personally and try to intimidate/embarrass me into removing the post instead of addressing the situation. I thought for months how to respond. I wanted to respond with hate, but instead I choose to pray for him. My home is not filthy and my kids are well cared for. Alan came and did a poor job of trying to fix the situation. I had to pay another Contractor to fix his mistakes. Here's the net net: Even if you've seen glowing reviews for Alan, just look at my situation and look how he responded. If you have something go wrong with your project, would you expect the Business Owner to throw you under the bus? That's not reputable or honorable. I'm stunned Angie's List allows Owners like this on their site. I'm not sure I'll ever use Angie's List again. This has been a pretty traumatizing experience. 11/5/14: I removed the original negative review in August 2014 because Alan Stevens asked me to take it down while he would pay for the fixes to the bathroom in exchange for an A review on Angie's list after completion. I thought it was honorable and agreed. While Alan originally agreed to pay for all the repairs, he then decided he would only pay for the labor to fix the floor in the bathroom because replacing the shower door would be too expensive for him. I actually purchased the shower door on my own because it was taking so long. In addition, I waited for 8 weeks for the person Alan sent to do the job. The night before he was to start, Andre Hunter decided to back out of doing the job. I WAITED 8 WEEKS and then the guy pulls out the night before.. Alan then pointed me to someone else who said it would be 2-3 weeks before he *may* take the job. At this point, we've been with an inoperable bathroom for almost 6 months now. Alan has permanently moved to Florida and is not doing any of the work himself. When I told Alan that I thought it best we part ways because he can't do the work himself and this has been drawn out far too long, he sent me a scathing email chastising me for not appreciating his kindness. IT'S BEEN 6 months. Someone who he referred to me originally in May didn't do the work properly and took our cash and ran. We made lots of mistakes there (and you can read the original review that I'm reposting below). But, if he was truly reputable, Alan would've seen to it that this was corrected immediately. He is a nice guy, but he has a temper and surely flashed it on me. I can't in good faith recommend his company. Original post from July 13th, 2014: I researched for a month and got estimates from 5 companies before deciding to use Premier Home Pro. I saw great reviews on Angie's List (I read about 60 of them). I also saw negative reviews, but I read them thoroughly and concluded that a lot of the negative reviews were from people who didn't actually have Premier Home Pro do the work. Alan Stevens, the Owner was out of town and referred me to Brian Matthews. I think Alan should have been clear that he was referring me to Brian, and he was not an Employee of Premier Home Pro. In my opinion, Alan is moving to Florida and is trying to sell his business at some point. He values his good standing on places like Angie's List, so he didn't explicitly say that he was referring Brian to me. I wish he would've told me this. That is my one issue with Alan. If I was told this, I also could have decided if I wanted to go with another company. Brian emailed me (using the signature tag of Premier Home Pro). He came out, gave an estimate and was very knowledgeable in his explanations. Brian came over to see the job with his foreman. I thought he would have had the contract that day, but he said he needed to see the job before he had his guys start. We agreed to the final price and that his team could start demo the next day. We agreed to a price and a start date. We signed a contract on the first day of demo (with Premier Home Pro's) letterhead. I SHOULD'VE GOTTEN THE SIGNED CONTRACT BACK BEFORE BRIAN'S TEAM STARTED WORK, BUT I DIDN'T. He got there bright and early the next day and went through the contract thoroughly. I gave him the 1st of 3 payments and he noted it on the contract, showing the balance due and when it would be paid. Brain said he needed it to be countersigned by Alan and then he'd get me a copy - WHICH WE NEVER DID. So, I have no contract - only emails showing what we agreed to. We agreed to 3 payments. He estimated it would only take 6-8 days. This is how he would get through without getting me the contract, because it would be a pretty quick job. This is one of my first mistakes. They "seemed" honest and started the demo, so I thought it would be okay. The 2nd payment was due on the 4th day and my husband inadvertently gave him payments #2 and #3. This was a horrendous miscommunication between the two of us. But, there was also an extra $500 in the envelope for overages. Once we realized our mistake (around Day 6), my husband called to ask about the extra money. Brian flew into a rage that we questioned his integrity. He then said he "told Alan he wasn't doing the job anymore." That was a lie too - he never talked to Alan. He was now trying to cover his tracks. He refused to take our calls and have his men (who I later found out were illegal/undocumented) come finish the job. He was a little more than halfway through. MY HUSBAND SHOULD'VE COUNTED THE MONEY BEFORE HE HANDED IT OVER TO BRIAN. As I mentioned originally, my husband and I had a HORRIBLE miscommunication. I was out of town when he gave him the 2nd (and inadvertently 3rd) payment. My husband had been working 12-14 hour days and didn't ask for receipt. He probably assumed I would get that. I know, you should never assume..... So, we take full responsibility for not counting before handing it over. And, truth be told, we knew we couldn't prove the extra money was in there. Sure, we were going to ask several times to verify, but we were actually going to chalk that up as a tough lesson that we had to learn. But, we paid for the job and Brian and his Team should've finished. But, we never even got to this point. Brian became defensive, yelled at my husband then refused to take our calls. That is the definition of a crook. I told you we made a lot of mistakes too, and here is another one: WE USED CASH. I know, I cringe as I write this. We were in a circumstance where we had cash and I didn't get it to the bank and get certified checks. Again, I was so stupid and that was my fault. But again, they had started working and things were going along very smoothly. And, interestingly enough, Brian sent his guys for the next few days after my husband gave him the cash. That's the thing: HE DIDN'T CUT AND RUN WHEN HE GOT THE PAYMENTS. HIS GUYS STILL CAME AND WERE STILL WORKING AND THINGS WERE MOVING JUST FINE. He only stopped coming once we confronted him about the money. When we said there was extra money in the envelope, he flipped. My husband called Alan Stevens after Brian refused to call us back and it was the first time Alan ever heard of us having a job with Brian. He said he was referring people to Brian and they were to have some sort of arrangement on fees. But, Brian never told him, used his contracts and kept the money. Alan brought out a great young man and the two of them finished tile, grout, drywall and a host of other things - OUT OF HIS OWN POCKET. He then realized that the guys Brian hired put in the wrong size shower pan, so Alan couldn't re-install the existing shower doors we had. I do wish he'd clarified that he was referring me to Brian. That would have influenced my decision on picking another Contractor. I went with Premier Pro Home because they are licensed in Maryland and had numerous good reviews on their behalf. BRIAN TRADED ON PREMIER HOME PRO'S RECORD. His foreman and other men were on the way the morning of the confrontation. After my husband talked to Brian, he refused to send his crew. As I later found out, it was a crew that was fired by others and was not a crew used by Premier Home Pro. We asked Brian about the contract and he still claimed that Alan should have sent it to us. Alan said he never received any contract and wasn't even aware that Brian took the job. Alan said that Brian did this on his own and was trying to trade on PHP's name and reviews to get clients. Again, this is where it's murky to me. Alan claims they were supposed to split the money from these jobs, but Brian told him he never booked any. So, Brian must've lied and took the jobs but didn't tell Alan. And, Alan was very distracted by his impending move to Florida. So, where are we? My bathroom is still leaking. The mold is not gone, and I tried using shower curtain where the glass door should be and it leaked worse than before. So, I am out $5000 and the job was only half done. I have not had an issue like this before when hiring a company from Angie's List. I also made mistakes - including letting work begin before he returned the contract and paying cash. I didn't want to give a bad review overall to Alan Stevens, but he is caught up in this mess and I can't separate out for Brian. DO NOT HIRE BRIAN MATTHEWS. Here is the contact information he uses: Brian Matthews [email protected] 202.702.3553 I screwed up royally. But, I hope this can help someone else as they are looking for their job. You need to be clear if it will be Alan Stevens doing the work or if you're being referred. I'm an educated adult but didn't do all the right things to protect myself. I've learned a tough, valuable lesson.

I contacted Premier HomePro to discuss a 203k project. Mr. Alan Stevens called me the same day to discuss the project. Unfortunately his company cannot take on the project at this time, but he spent upwards of 45 minutes with me on the phone discussing some of the ins and outs of 203ks and providing very useful advice. Mr. Stevens, who I believe is the owner of the company, did not have to spend time with me on the phone disbudding a project his company would not be pursuing, but he did. That's customer service.

His name is Brian Matthews. He is really good and he is probably the one I will go back to. I was very pleased with him. He knew what had to be done and I didn't have to be there so there wasn't a lot of interaction. He gave me a price around $1,000 and told me to get back to him. I talked to the owner first and he told me who I needed to talk to. He was good, pleasant and nice. He answered all my questions.

They were very responsive in the design process and contributed their own recommendations and we ended up with a great looking bathroom. Work was performed quickly and professionally. Price couldn't be beat. They were very professional when facing and working through/around the challenging issues that came up trying to remodel an older home.

We bought a house that needed work on it. We qualified for an FHA loan, it gives you some money to work on the house through a contractor. Since day one he lied to us, I thought work was being done and barely saw him in the house. LITERALLY, he went to a home depot, got a couple of guys to do all the work. This was the crappiest Job I ever seen. But we were stuck with him cause we only qualified through FHA loan, and I thought that meant it helps us and gives the contractor a job as well, but what it really means, it screws the buyer and makes the contractor rich. We are suing him for damages, his last email, the last line he told me, and I quote "I'm retiring a wealthy men" He is not getting a penny form us. Stay away from this company. Thank You, DANTE

First off, I'd say that we met with over a handful of contractors to do the remodel of my kitchen and entire main floor. It involved leveling a slanted floor, removing a structural wall, adding an island with a sink, all new appliances, cabinets, granite, etc. It was a HUGE job for us and we were burned by contractors before. PHP was one of the contractors we met with, we were going to go with someone else because of price but called PHP back before the job started. We felt like we could trust them. They gave us one point of contact, took care of all permits for structural changes, design elements and subcontractor relations. They kept us in the loop as things progressed or seemingly wasn't progressing such as when we were waiting for the permits, and eased the tensions. We got several items ' thrown in' new vs blended new and old flooring, adding new open air shelves, and leveling even more than was originally agreed to. The best part was that they cleaned daily. They were great!!!

They were out of my price range. It's a difficult remodel because my brother's doing part of it and he supervises; most companies don't like that and would prefer to come in with their crew. They decided to go ahead and update the wiring and at the same time, remodel the bathroom. What they would do to patch all the holes in the wall and to finish the electrical update would be way more expensive than I could afford. I like the guy who came out; he had ideas about what could be done and he got back to me right away.

They were not licensed in Virginia so I ended up getting a refund from Angie's List.

I expected someone to come up and provide us with a mock-up and design of the space. Instead, a man came out and gave us his opinion on what he could do and provided a verbal quote. He later followed up by email with a written quote after I emailed him several times asking for it. He never provided any hard plans for the design.

It was excellent. On time. Very thoughtful and everything was explained to me in a way that I understand.

I hired two other contractors for the jobs. They were much easier to work with and helped me get projects done within my budget. I will have spent about $40K overall. Overall costs will be about the same but communication is key.

It was a big deal for $50. They were great. They were incredibly helpful. They just helped me think through what could be done in the basement.

nothing. Big Deal was cancelled.

Showed up on time, keep work area clean at the end of the day, finished on time and it looks great.

Was shown about 8 different design concepts. Multiple design options were useful in determining how we wanted the kitchen and bathrooms to be laid out. Preimer HomePro produced the necessary architectural drawings and got the necessary permit process completed for all work. They started the job on time within 4 days of signing the contract. First step was demolition of the existing 2nd floor wall structure. This took approximately 2 weeks. Next came the plumbing and electrical work. Plumber hired for the job had to leave because of health reasons, but Preimer HomePro got other plumbers to continue job within a day. Electrical contractor used by Premier HomePro was extremely good and very professional. Job took longer than original contract estimate, but that was largely due to modifications by us and additional work on the first floor. This additional work consisted of removing a kitchenette, constructing a closet, reflooring the entire first floor, new moldings and paint. On site workers from Preimer HomePro were top notch, including the job supervisor. Were there on time everyday. knew what they were doing - could see they were very experienced. Also were very good at problem solving and working with us to get the result we wanted. Work looks great.

We are very happy with our new kitchen. I had definite ideas about what I wanted, a little unconventional, and PremierHomePro was willing to work with me to make my ideas work. They were very flexible about scheduling and dates, etc. The workers, under Mauricio?s leadership, were excellent?.very polite, hardworking, always left the area clean when they left, and their workmanship is excellent. Mauricio had a creative solution for any problem that came up. The extended and refinished wooden floors look great, too. They also did several extra jobs for us while they were here for a small extra charge. While there was some confusion about paperwork and the allowances, etc.,in the end it all worked out well, the price was very reasonable, the workmanship is excellent and the kitchen is just what we wanted! Alan, the owner, came to check several times to make sure everything was up to his standards. As I said, we are very happy with the results and would use them again in the future.

Overall, it went well. There were a few delays but manageable. The team was very professional and responsive. They final product was excellent and I'm very happy with the results.

I was working with the provider to repair plumbing, repair plasterboard, and prepare a bathroom for a new shower installation. This was a fairly complex project, in that it involved work in several rooms of the house, and we had a number of things we wanted done. After having the provider tour through the house to walk down the proposed job on several occasions, and several email exchanges to try to make sure his list of things to be done matched our list of things to do, we received this email message "As fate would have it, my wife and I have decided to retire and move to Florida for health reasons. I will be unable to take on any new work as a result. This had been a change in the making for close to a year but can no longer be postponed." While I certainly wish them good health and happiness, since we were not sure how long this project would take, we certainly would have appreciated knowing up front that the time that he would be able to spend on the job could be severely limited. I certainly will not consider them again, if, for some reason, they remain in the area. *************************** I admit that I wanted to make sure that all of the people that I had looking at the project had as clear understanding as possible about the work I wanted done. That is why I wrote down a page of major areas I wanted covered before inviting any contractors in to look at the job. I also spent an hour or more with each contractor walking down the extent of the job. I explained to the 6 contractors that came to the house what I wanted done. On the recommendation of HomePro, I made an even more detailed list and sent it to all of the contractors. If this is being a pain in the posterior, then I am guilty as charged. I would like to note, that if they are indeed moving out of the area, my review as written will have no effect on their business. On the other hand, if they are planning to stay in the area, then possibly others should be aware of this practice. I do wish them well despite a vitriolic email I received. See the following: Ron. I am not sure how you can look at your fat, really demented self in the mirror then speak poorly about someone when all you feel is rage and jealousy inside. I have posted my reply to your angry, negative, apparently self loathing, mean spirited comments:

Top tier quality remodel! Best I've seen! Was able to put together a plan and budget and STICK TO IT! We purchased a home that had been in foreclosure and needed serious repair. Premier Homepro did the entire design and structural engineering, obtained the permits, and managed the entire project from start to finish. All we had to do was make the selections. Essentially, we have a new home for half the price just outside the Nation's capital! From start to finish, the entire project took us only 10 weeks, and there was never a day without workers on site and progress being made. The workers were fast, skilled, and considerate, and any concerns or questions were answered all along the way. A great experience, and we will call Premier Homepro for any future needs. I would highly recommend this company for any home remodeling needs.

A few years ago, our lovely home was burned beyond imagination. The fire started on the stove and spread to the second floor above the kitchen and straight through the roof. We had fire, smoke and water damage everywhere. The fire department smashed all the widows to spray water both inside and outside and the overall result was a totally ruined home. You can only imagine how this looked. A nice two story home with a brick facade in front, a two car garage and finished basement all destroyed by fire, smoke and water. The roof had a gaping 30 foot hole in at and the home was ready to be razed (demolished). Options were considered and it was decided that Premier HomePro would tackle the entire job of redesigning the home, getting our permits and rebuilding the entire place. Premier HomePro was selected because they are what we learned was a design/build firm. They had in-house design capabilities and an integrated team of specialists who took us from cleaning up the charred mess to designing the home to specs. When the final design was completed, Alan Stevens from Homepro took the plans to the Home Owner's Association and to the county permitting office and with a little effort got the permit. Evidently, this process is often difficult but Alan and his team did it within a few days. After an extensive cleanup and removal off all the charred debris, the guys at HomePro did an amazing job getting the house into a position that the rebuild could occur. We had no way to estimate the amount of debris had to be removed to start our rebuild. Alan and his team filled 18 dumpsters filled with burned wood and other building materials just to bring the home to a place to start! After a few months of repair, plumbing installation, electrical and more, it started looking like a real home. The team re framed everything, installed new roof trusses, shingles, framing, insulation, sub floor and exterior trim. They passed all their inspections and closed in the walls with drywall. We have a large home so we were surprised with the ease and professionalism they showed in rapidly reassembling our home. They rebuilt all of our bathrooms and kitchens with custom cabinets and tile work, granite, a stacked stone fireplace and much much more. When it was all said and done, the home looked great! We moved into our home July 2012 and have loved everything about it. This is a company that takes great pride in their work. The Owner Alan Stevens is attentive, considerate and easy to work with. In this case, we got what we paid for which was a first class job! We recommend their integrated approach for any job large or small.

We hired Premier Home Pro a second time to paint our basement and to install a 1300 square foot laminate floor for us. As usual they were on time and sent the best team they had for three projects. We also installed plumbing in the laundry room and changed the sink and laundry fixtures around to meet our needs and they did a great job for a fair price! A+ all the way! We are so happy with the work competed on both projects. In the future we plan to purchase a house remodeled by this company. Their craftsmanship and professionalism speaks for itself in the results of projects completed by this company. We would recommend them to anyone. Thanks Alan and Matthew

Took out a window in order to enlarge it to make it an adequate escape exit. Installed security bars, Replaced wall air-conditioner with an in-wall heat pump.