James A Wheat & Sons Inc

The service quality was excellent. It was evident that the technician was skilled and he performed a very thorough inspection before and after the repair work. The report provided showed the improved A/C system performance. I would highly recommend James A. Wheat & Sons. The only negative was the cost of the repair service, which was fairly high.

Doug from James A Wheat very thoroughly inspected the indoor and outdoor components of my a/c system according to a lengthy checklist with a host of gauges that he brought with him. He also cleaned the reusable filter. He patiently and thoroughly answered all of the questions that I asked him while he worked. Afterwards, the company sent me an 8 page report containing the performance specs of my system compared to ideal baseline specs that supported Doug's conclusion that my system was operating properly. I felt like I received good value from the Angie's List coupon that I purchased for this service. I recommend James A Wheat and Doug Van Deusen.

The technician arrived right on time and was very professional and thorough. He inspected, cleaned the fireplace, and helped fix a minor problem with the pilot switch. I will definitely recommend this company to others and keep them in mind for myself for any other plumbing, AC, or fireplace issues I have in the future.

It was a horrible experience. They replaced the sump pump right before hurricane sandy hit. The pump failed and I called them during the storm to have them come out and fix it. They did show up and i appreciate that because it was treacherous conditions. They admitted to not replacing a valve so, he went out during the storm to get the part. They had to come back a total of 3 times to complete the work. They were nice but, they should have done it right the first time.

it went well. I felt like I could trust the guy. He didn't seem like he was trying to sell me a bill of goods. I felt he was honest and trustworthy. I also had another one from James Wheat come to check my plumbing and he was very honest. He unclogged my pipes instead of charging me $280.00 for a snake job

My wife and I drove up from Atlanta to spend some time with my wife's 86 year old mother. We arrived to 90+ degree weather and no A/C. Checked Angie's list for a good local A/C company. James A Wheat & Sons Inc was the only company that would come out and check the system immediately. First visit - mostly measuring and selling. Existing unit was completely void of refrigerant. Over $300 to refill and no guarantee that it would work. So, we sat down, went over a number of alternatives, talked about rebates and energy credits, got over the sticker shock, and signed contract. Paid half down. Nice touch, he filled the unit with refrigerant without charging us additional fee. A/C completely died two days later. To Home Depot for many fans. Second visit - Unfortunately, no one could come out until 2 weeks later. Monday morning a rep was there to make sure on measurements and materials. Everything looked good. I was impressed with the professionalism, attention to detail, and level of communication. He noted that the A/C unit we originally wanted was too large to fit through the access hatch and asked to substitute another unit. Not as big, not as energy efficient, not as large an energy credit. Third visit - Two days later (2 weeks without A/C - remember my mother-in-law is 85), the guy from Monday is back nice and early (as promised) 7:30am. But, the other guy with the equipment is stuck in traffic and won't show up until after 9:00. Now the fun starts. The A/C unit is located in the attic of our 100 year-old house. Ceilings are 10 ft high. And the smaller A/C unit doesn't fit through the access hatch. Two people measured. They take the trim off (which we had planned on) Still doesn't fit. They make a call and a third guy shows up. They ask about enlarging the opening. But they aren't responsible for fixing the hatch and trim. Ok, no problem (I thought), I can fix it. Now, I wonder if the first unit would have fit through the new, larger opening. Three men try for an hour (probably more) to hoist the new A/C unit through the access panel. They were completely unprepared to do this even though one of them is the guy from Monday. No straps, no hoist, nothing to help get the unit through the 26"x30" hole. Finally they were able to man-handle the unit into place. They finished the job around 9:00, cleaning up the yard after dark. Clean up was good, everything was removed from the site, did a quick sweep. But laster dust everywhere from enlarging the access hole. Which brings me to the "easy" job of replacing the trim and hatch. Not that easy. Trim now doesn't cover the hole anymore. If I cut new trim, the hatch won't fit. So I need to cut new trim and build a new hatch. But, remember I'm here visiting my 85 year old mother-in-law. I have no tools or materials and not much time. So, I'm covering the hole temporarily and I'll be back (or I'll find someone on Angie's list to build me a new access hatch). James A Wheat & Sons Inc responded quickly to my phone call. The guys that did the install worked exceedingly hard (much harder than should have been necessary), were professional, and it looks good. The house is cool. Everything is working as it should. I'm a tough grader (middle school teacher) so, overall I give them a B.

The customer service, timeliness, quality of work and professionalism was amazing. We live in an 1880 row house in the city with an AC on the roof making it complicated for replacement and service. This requires a crane for install and city permits. James A. Wheat took care of everything and any issues we had during the process.

The service person was extremely polite, did a thorough job, explained every step on the way and made suggestions on practical ways to do improve energy efficiency. Great job!!!

James A Wheat was the only company that I contacted that could scope the pipe on short notice. The process was easy, from scheduling to arrival was painless and the technician was able to do the work in about 45 mins. It didn't seem like $600 worth of work, but I understand that the equipment is VERY expensive and hard to maintain. The technician did tell me that a) I would get a copy of the movie - I didn't - AND a write up of the findings by the manager - I didn't.

These people are extremely rude and unprofessional!!!! Appointment was screwed up and guy showed up late of course! When he showed he was there to give me an estimate for a brand new ac unit. I was confused since I told the office i wanted an appointment for an estimate on cleaning my ac unit drain and that the ac unit worked fine!!! When I spoke to manager on phone while estimator was there, she was very rude and would not answer any of my questions. Then told me it would cost over $500 for the work. I purchased a new water heater from them also last fall, when I researched the cost i realized they over charged me $1,200!! I blame myself for not researching enough before I hired them. But at least I can let other people know, do not use these people, their free inspection package they sell you is also a lie!!!

The technician was very helpful and knowledgeable.

I think it went exceptionally well. Our furnace died during one of the coldest periods of this winter. Wheat made an extraordinary effort to get us heat asap and they were considerate of our budget. Their office staff was proactive, responsive and helpful. The sales and technical staff were proactive, responsive, professional, clean and helpful as well. There was a minor issue with the inspection; the technician returned, corrected the issue and the installation passed inspection with flying colors.

It was fine. The coupon was worth it. But any future services, based on the estimates I had gotten, probably aren't.

Called to ask for quote on replacing a garbage disposal that has stopped working. They refused to give me an estimate until I pay a service call for them to come and then they will give a quote. I already know what the problem is, and just needed the garbage disposal replaced. I'm busy, don't have time to accommodate two visits from the plumber for a simple job, just so he could make extra money for an additional visit.

I had them come out to give an estimate on the water heater, but in addition I was pushed really hard for all heating and air conditioning for nearly $9,000 job. I did not use them.

Initially things were going well, the plumber was professional, on time, and provided good customer service. He explained all the issues, and gave me options for repair. The process required a return trip by the plumber because of the complexity of the tub faucet. In between the 2 visits, I noticed that water was collecting in the bottom of the bathroom sinks around the drain that had been repaired, and water had not been collecting there before the repair. The plumber explained it was due to the design of the new drain, he tried to fix it, but was unable to. Even though the dripping is now fixed, I have a new problem to deal with. Then the plumber fixed the tub faucet, did a great job on that, but after he left I had poor water pressure throughout the house. I called once again to ask for a return visit, but by this time I was very upset about the amount of money I had spent, with poor results. The weekend scheduler was rude and condescending- I just decided to cancel everything. I got an email from the company saying they wanted to be sure I was satisfied with my service, and if not then "click here" to contact someone to speak to about it. When I tried to "click here" on the email, nothing happened. Hmmm. That added insult to injury. Finally my brother came to my home and corrected everything. I hated to bother him because he is so busy, but he could see that I was so distraught over this whole fiasco.

Outstanding service. Credible, highly pleasant technician. Missed a leaky faucet on the first go-around, but came back the same day when I called it in! Prices were on the higher end, but the tech was worth it.

An initial customer service concern was promptly and adequately addressed. Unfortunately, I had already engaged another provider so I did not get the chance to experience the quality of their work.

Very good. I had a back problem at the time and the service man had no problem coing in the back (I couldn't do the stairs to the front door), came up several time to let me know what he was doing/what he found and made sure he locked the door downstairs when he left. Very professional and courteous.

Had a sewer main back up and called these guys in a hurry on Tuesday (they were recommended by my plumber who is a one man shop and does not do this type of work). They came out quickly to give an estimate and as soon as I signed off, Jorge was off to pick up the equipment and another person to complete the job. They returned a little over an hour later and got to work. It probably took them a good 2 hours to go in through the basement toilet and snake through and video the pipe. After showing us the video, we decided to go ahead and get the additional water jetting service to really clean through the pipe. We just recently purchased the house and while I wasn't thrilled with spending the extra money on the service (it wasn't necessary), I figured it was worth getting it fully flushed out so we wouldn't have to think about it again for some time. They left on Tuesday night to return on Wednesday. The bathroom was a bit dirty, but overall, they did a fairly good job of trying to clean up the mess. I received a call on Wednesday morning that they would be at the house after 12, but that I would receive another phone call 30 minutes prior. I never did receive that call. The same two guys came back to the house and finished up the job. Took another 3 hours. Overall, professional and friendly and they left the bathroom much cleaner the 2nd day than the 1st. They were quick and efficient and got the job done. They are not the cheapest (they readily admit that), but overall satisfied with the service.

We noticed on a Monday that water was coming up from under the floorboards around the toilet in our downstairs powder room. We first called another plumber who could not come to look at it but referred us to James A. Wheat & Sons whom we called on Tuesday morning. They had a morning cancellation and so sent Tim over right away. When he arrived, Tim did a visual examination of the toilet and could not find the source of the leak and explained that we'd have to lift the toilet up to see for sure where it was coming from. This would immediately incur a $379 charge, however, as then he'd have to reset the toilet with a new wax ring even if the toilet wasn't the source of the water in the floor. That seemed a bit steep to us, so we debated doing it and eventually decided to go for it. We're fortunate that we did. As soon as Tim lifted the toilet up it was apparent that when the previous owners of the house installed the Pergo flooring in the powder room they did not also raise up the flange, as Tim explained they should have. Instead, they just put on two wax rings, which was not very secure, and this likely caused the leaking. Tim brainstormed with his colleagues over the phone the best way to fix the problem and they collectively figured out that they could take out the old flange and pour a new one that would go up higher than the new floor, then reset the toilet and the leak would be fixed. Tim couldn't do it that day as he didn't have the specific tools and materials necessary, so he set the toilet aside and came back on Thurs morning to finish the job. He worked quickly, was always patient as we decided which courses of action to take when there was a decision to make (and explained our options), and even did a quick visual inspection of our other two toilets to make sure that there was nothing obviously wrong with them once he finished with the powder room. He left our house relatively clean and looking better than before with a clean, new line of caulking on the bottom near the floor. Overall a great experience. Tim provided excellent service and, as far as we can tell, did quality work, and the electronic receipts, ability to get somebody on the phone, and responsiveness of the James A. Wheat central office were an added plus. Highly recommended.

It was a Big Deal special. They called me in January, we set up an appointment and they came and did the work. They were on time and knew what they were doing.

They did a good job-- no complaints. I wasn't expecting the price to be so high, but they did good work.

Overall we were very satisfied with the service provided by James A. Wheat & Sons. Scheduling the time for the service call was the only real challenge, due to several other customers having drain issues before the technicians could get to our house. Once they arrived they were able to quickly set up and perform their tasks. Clean up afterwards was thorough.

They said they could not do this flush because it would cause problems if they did. I got a refund for it.