James A Wheat & Sons Inc

Upon talking with them they informed me that this deal is not what I needed. They were prompt in communicating and I have decided to use them for what it is that I do need.

The technician spent about 10 minutes looking at our unit. When he came upstairs he informed me that the unit would not turn on because it needed coolant and as such he couldn't complete the cleaning. Coolant would be over $1500. He stated that the unit was old and should probably be replaced. He did not offer to refund our $79.00. Overall I felt a bit taken by them as they did nothing for what we paid.

The service went very well. I had used the company in the past. They did exactly what the deal stated. One technician came out and completed the job in about an hour. The staff did a great job and had good recommendations on how to save energy and water. I had no difficulties scheduling the deal and they showed up on time.

We were very happy with the service wereceived. We knew our central AC unit was on the older side and were nervous the problem was going to be very expensive to fix and not fixable onthe same day. The technician was early, professional and didn't try to sell us on unnecessary fixes. He quickly diagnosed what the problem, fixed it and then gave us an assessment of our unit and potential maintenance issues we may face in near future. Honesty and reliability when your system is already not working is much appreciated. We will use them again for our AC/Heating needs.

Overall the experience was positive. They were very timely and they explained the process. I had a little bit of concern with the pricing on the plumbing. The Plummer was excellent but the pricing was not ok.

I thought the inspection was incredibly poor. The service tech. didn't do most of the 18 points that he supposedly came to do: Check thermostat calibration - No Monitor refrigerant pressure - No Test AC starting capabilities - Maybe Test air conditioner safety controls - Maybe Clean and/or replace standard air filters - No Cleaning and adjustment of blower components - No Measure for correct air flow - No Tighten electrical connections - No Measure volts and amps - Maybe Lubricate all moving parts - No Clean condensate drain - No Measure temperature difference between supply air and return air - No Monitor cooling cycle - No Inspect evaporator coil - No Examine installation quality - Maybe Examine equipment condition area and clearances - Yes Clean condenser coil - No The one thing I did see him do was test the run capacitor on the indoor unit. It was outside of normal range, and he offered to replace the part (not labor) for almost $300. I showed him that the part could be purchased at various retailers for less than $30. He then gave me a spiel about how the first part I purchase from them is inflated, but then subsequent items are at a reduced rate. Snake oil. Another thing I saw him do was refuse to replace or give me any estimate on replacing female disconnect terminals. These are items one can get at Radio Shack, a box for under $5. Something I would expect any service tech to have on hand, or at least have some in the shop. Rather than indicate that it was something simple to replace, he actually called Lennox, the manufacturer of the AC unit, to see if they had the parts. It's an electrical component independent of the manufacturer. I felt that calling Lennox was either an indication he didn't know what he was doing, or he was trying to fool me into thinking it was a bigger deal than it actually was. Assuming the latter, I would guess it was a ploy to get me to freak out and get some overpriced service and parts, similar to the overpriced run cap. Here is the part that he made a HUGE deal about replacing: http://www.radioshack.com/product/index.jsp?productId=12529263. It also seemed that he was unaware that there was an 18 point inspection that was the reason for his visit. Very unprofessional. I felt like this visit was very poor. Of all the things he was supposed to do, he did very few. Think about that: an AC inspection in which he doesn't even look at the evaporator coil, or test the airflow, air temperature differential, or refrigerant pressure. He made a massive deal about a minor electrical component. And he tried to sell me a marked up product at 10x the normal price. It was the opposite of what I expected given the reputation of the provider, and I think that was the worst part. Now I'm back to the list looking for a dependable and trustworthy company. ======== The company responded claiming that the unit was not functioning. That is not true. My unit was functioning at the visit. We were running the unit for the past two months after the visit in fact. The responder indicated that the electrical harness failed; but the tech never diagnosed the electrical harness to have failed on the visit. The tech said he was calling the manufacturer for price and availability of replacement connections, not a harness. It seems weird to call the unit broken to explain a poor 18-point inspection. It's either broken or it's not; and it wasn't. By the way, another red flag from this visit is the fact that the tech never mentioned that the unit had a hard start kit added to it, which is a component clearly not specified in the manufacturer's wiring diagram. (Obviously installed prior to my owning the unit.) It would stand out to anyone doing a quality 18-point inspection that included: "Tighten electrical connections" or "Measure volts and amps" or "Examine installation quality." It's a controversial add-on component that anyone would notice.

The company, vice the technician, was less accommodating when it came to additional services. I had them price a replacement expansion tank for the boiler and despite the fact that he was there they wanted to charge an additional visit fee as well as a very costly replacement. All in all the estimate was far beyond reason so I found another plumber who did it for a 3rd of their estimate.

Doug arrived very promptly. He was pleasant, explained the issue, and expeditiously fixed the problem (no AC). The repair took less than one hour.

He was very thorough, which was impressive because he pointed out some otherwise unnoticed issues to us. The work was performed very well and we are satisfied.

The initial service call went very well and the technician was on time. They were very detailed when inspecting the HVAC unit, and spent about an hour going over both inside and outside units. He ultimately concluded the condenser has failed and needs replaced. They were able to obtain a new condenser unit; however, it took several weeks to get it from the Manufacturer. Once it finally arrived, it was replaced in one day. It is nice to have my HVAC working again.

Provider was timely and polite. Would recommend services.

Great, efficient and punctual. The inspection went well but I asked to have some ducting moved and re-attached and the quote given was extreemly expensive. I ended up going with another Angies list provider who did the work for $1000 less.

The provider was very nice. I am out of his service area or he said he would have done the job. I would have used him if I could.

Keith and his partner arrived within the promised window and after a fairly quick inspection they determined that the blower motor was shot. He didn't have the particular part in his truck and wanted to charge $150 "aqusition fee" (cost to get the part from a supplier).I called the office and the fee was waived. There were two sets of prices...one if I took a service contract and one if I didn't. I felt the pressure but more than anything I realized a larger built in mark up was all this posturing represented. The blower was replaced and somehow the circuit board didn't work so that was an additional expense. The blower motor was $900 installed (45 minute job) and the circuit board was another $525 (30 minutes to install). They checked the entire system and it's working properly. I think the service was very good but didn't like the idea of showing a significant discount on the pricing if I signed up for an annual service aggreement.

Great job. Technician arrived on time, applied foot booties every time he entered the house. He was very polite and courteous.

Keith Coleman arrived on time and performed several inspections on my AC unit, Including refrigerant charge, compressor amps, .temp readings, air flow pressure, motor amp readings and several other test. He advised me on several areas of my AC system and was extremely thorough. I was very impressed by his professionalism and knowledge. I would be confident to use James Wheat and Sons for any future issues I may have.

They said I was out of their service area.

We really liked this experience. One of their technicians, Keith, came by. He did a more than excellent job. Our motor was flooded and we also needed a new thermostat. He installed a condensate line, replaced the motor, installed the new Honeywell Lyric, and refilled our refrigerant, among other things. I appreciated the most that he did everything in a few hours. He was able to call someone from the company and have them deliver the parts (e.g. Lyric) that we hadn't initially requested and weren't in his truck. He stayed until the job was completely done. Excellent technician, excellent company. I would highly recommend!!

The service technicians noted that the existing water heater was still on warrantee. They proactively pursued the warrantee with the manufacturer, got a replacement tank at no cost and charged me for installation only. The service technicians were highly professional, knowledgeable, efficient and very friendly. It was an overall quality job and a pleasant experience dealing with them. I would definitely use them again.

The service worked out ok. The technician who came out knew what he was talking about. He recommended repair work to be done but their rates seemed a bit high.

it went well, professional and we are happy

went well, he was on time and did a good job.

However, the technician had a glitch with his tablet device and could not provide a report of repairs needed and cost estimates. He said he would send it from the office. I called after the weekend to get the information from the inspection, but the office said there was a computer error and a technician would have to come out again to re-do the report. I did not want to go through another inspection and asked for a refund, which the company agreed to. The actual work itself seemed to be ok. However, I asked them to inspect our sump pump and the technician said it was not included in the deal, but I double checked and it was. He did look at the sump pump afterwards.

They came out and did the inspection, and the guy was very professional. However, during the course of the inspection, he said I was low on refrigerant and gave me a quote, which seemed very high. When I asked him if it was the normal price, and he said it was, and I had him refill it. When I did some research the next day, I found out that I had been overcharged. I called them, and they gave me a refund for the extra amount, but I will never use them again.

All went well. Came on time, did work promptly.