We recently finished a major renovation of our master bath using the services of DMV Kitchen and Bath. We were very pleased with the level of professionalism, attention to detail, and customer focus of the company. Their overall quality of work was superb. Above all, we LOVE the results of their work! We chose to meet with DMV based upon other very positive comments on Angie’s List. We approached other companies for estimates based upon our past experiences and that of our friends and quickly realized that DMV was far superior – even though the estimates were comparable. They were easy to work with, experienced, and reliable. Plus, they gave us plenty of help and attention in the early design phase. We started by visiting the DMV showroom and working with several people there. They spent a lot of time with us understanding what we wanted and helped us to make decisions. Even though their showroom is pretty small (compared with other places in the area), it was well-stocked with lots of tile, countertops, samples, and cabinets to choose from. Javier Nogales, our primary contact, along with others came to our house several times before giving a final estimate. He gave us ballpark figures on various options, brought samples and had good suggestions for selecting reasonably priced, quality fixtures and materials. Their estimate had detailed pricing and included allowances for fixtures (tub, toilet, faucets, vanities, mirrors, lights, etc). The contract language was easy to read and very customer-oriented (a fair payment schedule, detailing our rights as customers, the warranty on labor, etc). A major do-over of your master bath pretty much requires sleeping somewhere besides your master bedroom and moving all clothes and accessories to another location (as our project included our walk-in closets). Also, there is no avoiding dust when you are ripping up floor and redoing drywall and the shower. This is an inconvenient and messy project! Our rugs, floors, and other rooms were well-protected with extensive use of drop clothes and plastic covering doorways to the master bedroom and the rest of the house. DMV gave us an estimated start date for the construction (which was while we were away), and we were pleased to learn when we arrived home that they actually started a week sooner and had all demolition work done when we got home. We did encounter a few problems, but DMV took action to try and resolve them without delays. Most notably, the countertop we originally selected was backordered, and the manufacturer could not provide a date for a new shipment. After an exhaustive search to find a piece in other shops, they supplied us with samples of more than a dozen “close matches” to what we had wanted. Once we made our selection, things moved ahead. Also, a small leak in a wastepipe over a number of years had weakened the drywall on the ceiling below. DMV repaired that problem along with a number of other flaws in the drywall and repainted the entire ceiling, all at no additional charge. There were other examples where they went more than an extra mile for us without any contract changes. In the end, there were many instances where DMV went well beyond what I expected to assure we had high-quality workmanship and that we were satisfied customers. Please feel free to contact me (Steve) at
[email protected], and I'll be happy to answer any questions that you may have.