Cool Breeze Plumbing Heating & Air Conditioning

The initial tech who diagnosed the problem was very agreeable and professional. I had 2 unit acting up, one wouldn't heat, the other wouldn't cool. Because I had previously had the heating unit diagnosed, he called in the work order without charging me for a second diagnostic which was nice. On the day of the repair, there was a little waiting around because the technicians came with the wrong part twice. The first time they said was the fault of the tech, the second they attributed to the parts warehouse. I wasn't charged for the delays, so it was only a mild inconvenience. With the right parts delivered, the work was speedy and both units now function well. The invoice didn't state the number of hours worked, just a list price for the sum of all the services performed. I requested an itemized version, but there was no response, hence the D on responsiveness and only C, overall.

Did not hire to do the work due to too high an estimate. However the owner Ron and the technician Rashad who came out were both responsive and professional. Rashad struck me as a dependable and customer-focused representative of Cool Breeze & left me feeling that had I actually hired Cool Breeze that I would likely have been a satisfied customer; Although no way to know for sure since in the end, I didn't hire. Will keep them in mind for future HVAC work, however.

It went well. I was not home when the job was getting done, but he listened to my instructions and followed them. He just forgot to write the date that he came in on the log, that's all. Other than that, he was punctual, professional and efficient.

Excellent! They are quick and professional. They get the job done right the first time.

My total bill was quite a bit larger than I planned but I did have a wire connected to the A/C so that my new Nest Thermostat would get power to it. I did think it was bit high for a wire connection but I understand that there are minimum charges that apply and what can you do? If I knew what wire to connect, I would have done it. I found the tech very knowledgeable and friendly, a little chatty but that beats standoffish techs I have had from other venders. Bottom line, I would not use them again and would stick to my regular guys, R&B HVAC. They are good and very friendly.

Provider was timely and efficient. He evaluated why the a/c was not functioning at full capacity, and then explained what he thought would be necessary to maximize the output of the unit. He was very reasonable and after we agreed upon a plan, he performed very well. The house needs another unit for a zoned system, but we made it work with what we have. The price was good and we ended up with a cool house despite the intense heat wave. Excellent work!

Alex was Great. Arrived in a timely manner and accomplished work requested. Would use again.

Technician arrived on time and did his work on a brutally hot day. One unit needed a new capacitor, which was replaced on the same visit at what seems a fair price. Second unit needs replacement. Technician did proper investigation to ensure that repair was not a viable option.

Very well, the tech was thorough and professional.

Wonderful. Matt provided excellent, knowledgeable service. He suggested fixing a few tune-up issues that were not expensive. He did a very thorough inspection of the entire system.

I can't say enough good things about Cool Breeze and the technician that visited us. Matt was knowledgeable and thorough, and offered detailed yet easy-to-understand explanations on the condition of our air conditioning system and recommendations for maintenance and repairs. Our system had not been maintained for many years. Matt brought its performance back to factory specs and I am convinced also added years to its useful lifetime.

Great. The only issue was that I needed a bit more Freon and rep[lace the home a/c contactor switch.

They did a good job. They had good ideas on how to fix the unit.

Great! Serviceman (Alex) called ahead to let me know when he would arrive and was very courteous and helpful throughout the time he reviewed my A/C systems. He ran his tests to ensure my system was running efficiently and let me know how I can improve certain areas and what to watch out for if any issues come up. Even recommended not to get ducts cleaned as I had originally planned since mine were pretty clean he quickly looked. I'm happy with the service and can rest well knowing my system is not in need of repair. Will definitely call Cool Breeze if any A/C issues arise in the future.

The tech was friendly and patient. He was honest about the work that could be done ($300 to maybe fix the issue on a 15+ year old unit. Melted wiring.) But even admitted it was probably a waste to keep such an old unit limping along. We didn't have the money at the time to totally replace it and he was understanding and helpful with information for when we would.

Went great! The appointment was easy to set up. The technician called ahead of time and arrived when he said he would Once here he correctly diagnosed and fixed the problem, and gave us some tips to keep it running efficiently.

Great. Technician was on time, knowledgeable, and thorough in his work.

Excellent job AC performance was much improved

Great... Tech told me that the service was for one unit only, but extended the coupon price to include second unit. Made solid recommendations (several of which was not to spend money) and was professional. Would do business with again and planning on it.

Very well. Matt was very nice and knowledgeable. Explained everything without sales pressure.

It went well. The Cool Breeze guy explained what he was doing. He cleaned out both units as well. He was professional and took his time. Lastly, he gave us realistic next steps.

This tune up went very well. Renee showed up on time and was very polite. He was extremely knowledgeable and explained to me all about my A/C system and what exactly he was checking. We ended up replacing a filter and adding some refrigerant to my outdoor unit. The whole thing took about an hour, and my duct temperature went down ten degrees before he hit the road. I would recommend this service to anyone.

Matt, the technician, was very knowledgeable, courteous, and capable.

I used the Angie's List coupon for a tune up. All went well. The technician showed up in the scheduled window. The unit needed freon, which he recharged.

Extremely well. They were able to squeeze us in quickly to combat the high summer temps. Matthew was thorough and explained everything he did & why. He diagnosed the problem and had the parts we needed on the truck. Extremely professional, obvious expertise.