Superior Auto Service Center

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Staff members are very polite, courteous and knowledge.

The only thing I would say about them is that they maybe a touch slower in getting work done. They are very upfront about it and I have had them done work in the past faster. I rather had the work done well and not done quickly and bad. The reason I bought my car in was it caught a problem for another mechanic where there was a clog in my engine and they were they only ones who caught it. They are going to be out primary provider.

I have used them many times. They are professional and responsive.

The shop is excellent. The guys that work there are extremely friendly and very helpful. They always seem to go above and beyond what is required of them. Although some prices are slightly higher than larger stores, they are worth every penny. I would recommend this shop to anyone I know. They even offer a shuttle service.

As usually did a great job, service was discounted $150.00 due to their customer loyalty plan.

An excellent experience. Very professional, thorough and courteous.

They prices were good. The price is better than average.

I cannot say enough good things about the folks at Superior! First, they are REAL mechanics. They won't just read a computer code and tell you that you need a whole part installed if just part of that part is fixable. They actually fix the part, saving you money. They think repairs through and know what they're doing. And if something isn't broken, they tell you so! An HONEST shop! And they know that the bread and butter of a shop like theirs is customer service and they always go above and beyond for us. In fact, let me tell a quick story. I had plans to meet my husband in DC for a formal event (he was returning from a business trip) on a Friday evening. At 3 that afternoon, in windy 30 degree weather with snow, my driver's side electric window motor froze in the down position! I called Superior and explained the situation and they managed to get me in and fix the window for me in time for me to make the event and not show up disheveled from driving with the window down. In addition it was 5 o'clock rush hour in Frederick, the part got stuck in traffic. They actually had one of their guys go meet the parts truck halfway to get the part there in time! Now you probably won't get out in 30 minutes for an oil change, but I tell you what. It is SO much nicer to trust that the person looking at your truck is not trying to scare you unnecessarily by telling you that various fluids are in urgent need of changing. If you want a good, honest auto repair shop who believes in going the extra mile to keep their customers happy, please try Superior!

I cannot say enought good things about the folks at Superior! First, they are REAL mechanics. They won't just read a computer code and tell you that you need a whole part installed if just part of that part is fixable. They actually fix the part, saving you money. They think repairs through and know what they're doing. And if something isn't broken, they tell you so! An HONEST shop! And they know that the bread and butter of a shop like theirs is customer service and they always go above and beyond for us. In fact, let me tell a quick story. I had plans to meet my husband in DC for a formal event (he was returning from a business trip) on a Friday evening. At 3 that afternoon, in windy 30 degree weather with snow, my driver's side electric window motor froze in the down position! I called Superior and explained the situation and they managed to get me in and fix the window for me in time for me to make the event and not show up disheveled from driving with the window down. In addition it was 5 o'clock rush hour in Frederick, the part got stuck in traffic. They actually had one of their guys go meet the parts truck halfway to get the part there in time! Now you probably won't get out in 30 minutes for an oil change, but I tell you what. It is SO much nicer to trust that the person looking at your truck is not trying to scare you unnecessarily by telling you that various fluids are in ugent need of changing. If you want a good, honest auto repair shop who believes in going the extra mile to keep their customers happy, please try Superior!

My 2002 Chrysler Sebring LX simply died while idling at a red light. It was made further awkward because I'm deaf, making it difficult to communicate or obtain assistance. I had to walk through traffic to a nearby gas station, then I asked them to call the police as I needed help getting the car out of traffic. Soon, the police came, and they helped to push the car out of the way to the gas station. If I could leave a review for the police, I would! Once the car was out of the way, they called for a tow. The tow driver recommended Superior Auto services, whom was a competitor of theirs, and said they were honest, had good prices, definitely worth using. I was surprised that they'd recommend a competitor. The tow driver explained that they were currently filled to capacity and could not take on additional clients. The tow driver called them on my behalf to confirm they were able and willing to look at my car. They confirmed. My car then was towed to Superior Auto. They didn't waste any time at all. A guy there named Jim Gray (assistant service manager) immediately got started on my car. He asked what happened. I explained to him that my car was in pretty bad shape, that I wanted to know if it was worth fixing. He then said he'd take a look at the car TODAY. I was surprised, as many mechanics usually wait a few days before even taking a look at a car. He was extremely friendly and courteous. He offered a shuttle home so I could wait at home while they checked out the car. There was no charge for the shuttle. Simply amazing. I of course accepted. They took me home. The shuttle driver was very friendly, and was a remarkably smooth driver; I suspect I could learn a few driving tips from him. A few hours later, Jim sent me a text (due to my being deaf) and told me they had it up and running. They sent the shuttle to pick me up. As soon as I got there, Jim came out of the garage immediately and provided me with a detailed report of the issues my car had. It turns out it was due to a blown ignition fuse that my car failed to restart after it stalled. Jim informed me that my car was leaking transmission, oil, and coolant. Furthermore, he informed me that the leaks were major, that it had gotten on the belts, and so on. Pretty bad. Total estimated cost of repairs: $2,400. Of course, I winced, but I wasn't surprised. I knew my car was pretty bad off. Jim told me that while he would love to do the sale, he couldn't recommend fixing the car, that the cost to fix the car exceeded the value of the car. I found this admirable-- this guy could be milking me for all I was worth, and here was he telling me it wasn't worth pouring money into. The total cost for diagnosis, inspection, and replacement of the fuse was $104. They told me to not worry about the bill, and bid me a good day. I walked out of the garage having not paid a single cent in complete amazement. This was the first time in my life I met a honest, ethical mechanic who actually gave a d***. I plan on using Superior Auto permanently. They won a loyal customer out of me. I plan on recommending them to everyone I know. In fact, they come with my highest recommendations. If they ever in the future tell me something is wrong and that it's pricey but worth fixing, I'm trusting them. They definitely have earned my trust today. I've already said this, but once again, they come with my highest recommendations. If you're in need for auto repairs, they're the people to go to! You actually can trust them. That's rare nowadays.