It was horrible !!! A 2 day job became over a week holding our vehicle hostage. When I went to ask what was going on I got a song and dance about the part man receiving the wrong front end TWICE. I spoke to the manager and told him nicely how disappointed I was, and that I would need the car for the weekend, and return it to get the work done the next week. When we went to pick the car up, there was a terrible storm coming in and they had left the front drivers window down 4 inches, and the back windows down 2 inches. The worst part is they left the keys on the front seat. And if you know about their location, it is about 1/2 block away from Elkton's drug clinic. Needless to say we did not use their service, and the manager never even called to find out why.
Description of Work: Tried to get them to replace the front bumper of a 2012 Hyundai.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Adam A.
09/2013
5.0
auto repair, auto body repair, auto painting
 + 1 more
Insurance Claim: Dates were exactly as stated, Car looked brand new, washed, interior vaccumed, answered all my questions, performed any afterwork requested.
Description of Work: Replace, Repaint front Bumper, Fender, Inside Fender, Hubcap
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Service Categories
Auto Body Work,
Auto Service,
Auto Painting,
Glass and Mirrors
FAQ
PURNELL BODY SHOP is currently rated 4.3 overall out of 5.
No, PURNELL BODY SHOP does not offer free project estimates.
No, PURNELL BODY SHOP does not offer eco-friendly accreditations.
No, PURNELL BODY SHOP does not offer a senior discount.
No, PURNELL BODY SHOP does not offer emergency services.