Safelite AutoGlass

Fast and good.

The initial install wasn't done correctly, the technician incorrectly re-installed windshied wipers and other pieces. Had to call safelite to have the work corrected. In the end, the manager had the work redone, at the shop vs technician coming out to me (which was the first time). A bit of an inconvenience having to go back, however work was done correctly the second time If I didn't have to have a redo, it would have been A's throughout.

Technician arrived on time and completed work quickly. They were able to come to my office parking garage so I did not have to take time off to get the repair done.

Very well. Good job and courteous workers.

Everything went very well. No problems work.

I don't recall it taking a long time. I waited in the "waiting room" while the work was done.

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They did a nice job. I waited a little bit, I mean I had an appointment and I still waited there like maybe an hour and twenty minutes, that's the time I waited.

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They left dirty fingerprints on the moulding. They didn't put the moulding back correctly. I had to have another company put the moulding on correctly. I called them up and chewed them out. I didn't go back because when you go back after you complain, who knows what they are going to do. I wouldn't use them again.

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The provider advised that the repair may not go well and that sometimes it ends up looking worse than it did in the beginning - I was told I would be advised if the crack couldnt be repaired properly and the 128 dollars I paid for the crack repair would be credited towards full replacement of the windshield. What I did not realize was that Safelite would intentionally repair the windshield so poorly that it would require a full replacement. The repaired windshield looks like someone just smeared super glue over the chip. I was told when the car was ready that the repair had been successful - after I paid and walked out to look at the car I noticed the shoddy workmanship. I asked to speak to the person who did the repair and he said that given the circumstances that was the best he could do. The only way to not have the 128 dollars be a total waste is to book a full repair with Safelite and pay them another 250 dollars. This must be the way they make money off of unsuspecting customers. If the crack couldn't have been repaired properly, I would have taken it elsewhere or contacted my insurance company for a full replacement of the windshield, but at no point did Safelite advise me of this. Also, if the windshield wasn't repaired properly, they should have advised me prior to checking me out. I do admit that it was my fault for not checking the windshield prior to paying and also for trusting that Safelite conduct themselves professionally. I don't want to even take my car back for a full replacement since I'm worried about them pulling another bait and switch tactic on me or doing more shoddy work that will result in me having to take my car to the dealer to get fixed.

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