Priddy Chimney Solutions

Very responsive. Did not require me to be at home for the estimate or the repair. Had one other estimate that was a bit cheaper but that would have only selectively replaced mortar and put a latex sealant on the existing crown. (In fact the waterproofing and latex crown on this competing estimate made up the majority of the cost.) The Priddy team did the work in one day and the roof and surrounding areas were left clean and the work appears to be well done. Probably not the cheapest but competitive and I would recommend them to someone who needs this type of work done.

Except for the paint problem the job was great. Nice people, good cleanup and timely arrival and completion.

They did an excellent job matching the bricks. They were thorough and meticulous cleaning up at the end. They were very respectful of working around and not damaging my outdoor shrubs and plants.

The crew that came to my home is pictured in the Angie List description. Very very unethical. First they didn't show or call. They came the next day at a discount but the crew pictured used extreme scare tactics and said their lives were in danger in my home due to carbon monoxide and the falling terrcota in the flue. This was untrue as I had the carbon monoxide measured. They told me that my chimney needed to be rebulit and suggested I pay $4802. They had only been called to clean the flue. They followed up with a scare tactic call strangely soon after posted my review. Essentially telling me my house is in danger and I needed to act soon. Priddy Clean introduced me to the unsavory business practices of the chimney business. I did hire a chimney person well known for his quality and professionalism - Sergio - who dismissed that my chimney needed by be rebult 20 rows. I don't wish Priddy Clean's tactics on anyone. 5/12 This company's continued calls and scare tactics and level of communicating with the public is condescending. They have called me three times since I posted my review and they start the call with scare tactics. I find this to be harrassment and Angie's List should not allow companies to harrass reviewers. The response below is so patronizing. It is not that I needed work done on the chimney that was at issue, but rather the inflation of expense and extreme description of what needed to be done as well as the extraordinary manner of unprofessional communication by use of extreme scare tactics. The good news is I got the chimney work done at far less expense by a reputable company and several roof inspections have confirmed that my roof is solid as well as my chimney. I should add that I never told Sergio who gave me the other estimates. The Sergio whom I hired has had his business for years so I believe the characterization of vendetta below is less than factual.

They were good. Their rating looked pretty good on Angie's List. Their pricing, responsiveness, timing, and all that was pretty good. It was really easy to use them. I will continue to use this provider again in the future.

The price was comparable to others in the area so I would use them again in the future if I needed more work on the chimney. They gave me the biggest liner for the best price. I got this name from Angie's List so I thought that if they got a good rating from you that they had to be a good company.

Was looking for a quote to get a chimney fixed; they stated they would come out and provide an estimate. Never heard from them again....I would use again for a quote, but i'm not sure they would be reliable in providing one. *update* received a quote 2-3 weeks ago from Priddy Clean, they stated they would need to replace 60 layers of brick at a quote of around $7K. Asked them to just reflash chimney and seal, but they didn't want to assume the risk of the repair failing. Did not use them because I found a company who performed the work I requested at approx $900.

They did a good job and they were very articulate in letting me know about what needed to be done and why. They were also very clean so I didn't have any problem with soot.

I found them on Angie's list. There was no mess in the house while they were working. They were punctual and charged us exactly what they quoted us.

They did a good job. I would use them again.

After having our boiler replaced, the chimney was not up to code and was causing the boiler to shut down. We were desperate to have the problem resolved before leaving town for a week for the holidays. We called Priddy Clean on Tuesday, 12/13 and received an appointment for an estimate on Friday, 12/16. They arrived on time and gave us an estimate on the spot (at over $1100 less than Winston's for the same exact work). When I explained to the estimator that we need the work completed quickly, he indicated that they were working on the weekends during the busy season. When I called to make the appointment, they gave me a SUNDAY appointment (imagine that, especially during the holidays!). They showed up on time and finished the work in about 8 hours. They thoroughly cleaned up after themselves and were courteous and polite throughout the day.

They repaired the chimney, rplaced the firebox and installed a new liner. They were very on time, worked well, and cleaned up after themselves. They were great. It's like we have a brand new fireplace!

The did a great job and cleaned up well afterwards.

They did the estimate and based on their estimate I hired them to do the work. The most important job was to rewind the chimney for furnace and hot water. The quality for the work done was excellent. Their price was excellent. They were very responsive. They were punctual. They were very professional. They give a free estimate for Angie’s List members. They really do what they promise to do. They took care of me. My overall experience was excellent. I would use them again in the future.

I am just trying to get services that are paid for completed. Only about half of the work has been completed to our satisfaction; everytime it rains there is seeping water coming into my house through the chimney. From the very beginning they did shoddy work and created a worse problem than when it started. I have done everything from call every day to demanding to speak to the won owner; which I have. The owner has come out to the house and promised to fix the problem, which they have not done. They have only been back once and did not fix the problem. I also have written letters and they continually push us aside. I paid them in full for the work outlined in the estimate. They worked on two chimneys and did a good job on one but the pointing on the second chimney is unsatisfactory. I have had to have another company come out to stop the leaking. Finally the owner came out with what he said was his best mason and they are going to re-do a lot more pointing at their expense but they have never come back to do the work. They also used a different color of mortar on my house and I can't believe they did this. The workers were courteous but they just cannot do the work and I will not use them again in the future.

We called Priddy to inspect leakage into our attic around the base of the chimney (water running down the outside of the chimney into the attic). We were told the problem would be fixed by replacing the crown, which was cracked, and by remortaring all of the bricks (in the portion of the chimney outside). We scheduled the work and Priddy was a no-show for 2 consecutive appointments. We would have cancelled but they already took our deposit! They finally showed up to do the work and after the first hard rain, the leakage was just as bad as before we dropped a lot of money on their "repair" work. After multiple attempts to get them back out for an inspection (3 times), they finally showed up and tried to blame the leak on the roofer. They also watersealed the chimney outside and inside the attic, saying that the workers who did the chimney repair "must have forgotten to do that." They took video of what they said was the "roof problem" and promised to email me the video to share with my roofer. After 3 1/2 weeks, and about 4 follow-up calls I have yet to receive that video. In addition, after they watersealed the chimney on visit #2 and our first hard rain afterwards, the chimney is not leaking nearly as bad indicating that the problem was their failure to finish the job the first time, NOT the roofer anyway! I have never worked with such a nonresponsive company before and would highly recommend that you look elsewhere. This company is terrible and does shoddy work.

We called them on a Wednesday and they said they would be out on Friday between 11 and 1, and that they would not charge for the inspection (though they would charge for services, of course). They were about an hour late, and when we called, explained a prior job took longer, but we were next on the list. They took about an hour and a half to inspect the chimney area, chimney cap, inside in the fireplace area and around the chimney area, and told us there were no leaks, and the drips were not a concern as long as they remained occaional, intermittent drops. They took pictures of the chimney cap and then explained how it functioned and why in some rains there are occasional drips. They inspected the cap and area, took pictures, and found no water leaks. They concluded we do not have a problem, but that if we begin to hear significant dripping during rains, then we should call for service. And after that, they would accept no payment, and said there was no charge. Clearly, this was more than a general inspection, as they inspected both the fireplace and chimney area, and had to check for leaks. Their honesty in telling us we had no problems - and standing on the free inspection - says very much about them, and we will use them again.

This company must be falling apart! My story is the same as the last few posters. Scheduled an appt. No show. I call them and they have no record of my initial call even though I had the name of the person who had scheduled me. Reschedule. Half an hour AFTER the end of the time window of the rescheduled appt. I called and was told they were running late and would call me back to let me know when they would be at my house. No call. They did call back and leave a phone msg that night -- after dark so they couldn't have been planning to show up then. I didn't call back.

From my home inspection, I know the minimum repair work I need done, and wanted an overall check of the chimney and flues in the new house. After researching chimney sweeps/repair companies on Angie's List, I decided to give Priddy Clean a try. I scheduled a safety inspection with them for Friday, 1-3, and they took off $30 for being an Angie's List member. Awesome. Well, not awesome. I had a tight window, so I called at 2pm to find out if I would get a call when the inspector was on his way. At that time, I spoke to the gentleman who I assume is the supervisor, and was told I had a 1-3pm window and my inspector would be there in 20-30 minutes. At 2:50, I called to request an update on if the inspector was on his way, and was told by the woman who answered the phone that the inspector was "stuck at the job before yours" and we were now looking at a 3-5pm window. I asked to speak to the supervisor again, and he told me the earliest he could get anyone to me would be 45 minutes, but most likely it would be more than an hour. I informed the supervisor that I had decided to go with Priddy Clean because of their high marks on Angie's List and other similar sites, and was very surprised that no one had called me when it was apparent that the inspector would not make the promised window. And since the days are now getting dark early, I had visions of them showing up at almost 5 and not being able to do anything. Unacceptable. As my decision about replacing my boiler hinges on the cost of my chimney work, I need it done ASAP. I WILL NOT work with what I thought was a highly rated company when they do not even have the courtesy to let me know that they are running behind. I will be looking elsewhere for a dependable inspector.

The work was good. Offered a free estimate. Came out in Oct. Very professional. Identified what needed to be repaired. The estimate was $740. I got some other estimates which were higher. I got a letter from the company explaining why the costs might have been higher than what I originally expected. They offered to reduce estimate cost by $25. I went with them because of this, and the fact that they were on Angie's List. We set up a time for the appointment between 10-2pm. They hadn't shown up at 2 so i called and they said they were finishing up a job and would be there soon. They were there within 15-30min. The guy got up on the roof and then told me that he couldn't do this work. They guy said he did cement work and could not do bricks. I called the office and they apologized for the mixup and said they would send out another crew a couple days later by noon. Nobody had shown up by 2 or 3 on that day. I called and they said they a crew was finishing a job in the area and they would be there soon. He called back and said the job was running longer and the crew would be out the next day. The crew came out the next day, they completed the crown but they said they were uncomfortable doing the brick work on the rake. Below my chimney I had a heat pump, I put a tarp over that because of the cement chunks they were taking off were large and were dropping down near the pump. The foreman said the rake was above his expertise level. He said another crew would come out to finish the rake. I called and they said they couldn't make it out that day. When the second crew came out, the mason was very skilled and knowledgable about masonry. He finished the rake, and i told him that I would call the office and pay by credit card. When I called, I offered customer feedback. I told her my story and she advised that I speak to the manager before paying. She said they would have the manager call me and they didn't follow through. I get ahold of the manager 3 days later and go through my concerns. I told her that I wanted to rate her company highly but I felt like I wasn't treated in such a way to reflect a high rating. I go up on the roof a few days later to inspect the work, and I found a lot of dust and debris in the gutter. If that had gotten wet it would have solidfied like cement and would have to be chizzled out. I took it all out, and I got about a quart and a half of dust and debris. Luckily I caught that before any moisture was able to completely solidified it. The manager was embarrassed about this so she knocked a $100 off the job. The quality of the work was okay, but they promise things but doesn't follow through. The first crew that came out didn't clean up well at all, but the second guy that came out was very clean and professional. I don't know if I would recommend them to others now. I did appreciate them willing to make some restitution for the problems that I experienced.

Called for appt and was given of 2 hours. Waited two hours for the appt -- no show. Called after the window and was told he was running behind by two hours. Could not wait. Bad bad and bad

I was given a window of noon and 2pm that the company would show up and when 2pm came around no one had shown up or called. So I called to see what the deal was and was told they needed a address verification... not my problem they should have called earlier. The company did show up 20min past the time they were supposed to be here and upon getting started they asked me for a trash bag. I expect companies I hire to bring all their own supplies. Especially for $214 for 20min of work. While the company was here their dispatch called to say they are running late (a little late for that) and then preceded to try to get me to communicate something to their workers. Again, not my problem they need to speak with their own people. In all, bad experience, unprofessional, left feeling like a paid a lot of money for nothing.

They completed ahead of the schedule and did a good job .

Overall went great. I was very pleased with every aspect of the job.

We found them on Angie's list. They kept the work area very clean. They seemed to know what they were doing. I didn't shop around for other estimates.