About us
Business highlights
46 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Photos of past projects
Reviews
4.929 Reviews
Showing 1-25 of 29 reviews
Alan M.
01/2016
plumbing, water softeners
 + 0 morealthough the water taste could be improved the levels of non desirable elements was below thresholds for treatment. As such Water Doctor recommended against water treatment. Similarly, water pressure was acceptable; the recommendation was to make no changes.
Description of Work: tested water quality and water pressure
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Water Doctor
john S.
04/2015
electrician, plumbing, water softeners
 + 1 moreOverall positive experience with Water Doctor's. Their technician Shawn arrived promptly at 130pm despite my late arrival. He was polite, professional, and also provided a tutorial of the well water system. We are new to well water - so the tutorial came in handy. After answering my questions and completing the tutorial, Shawn promptly started his work and finished the job satisfactorily.
Description of Work: well water system maintenance check involved servicing of neutralizer, backwash and sanitization of well, addition of minerals, and changing of UV light bulb.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$270
Response from Water Doctor
Roze B.
03/2014
water softeners
 + -1 moreThey are very honest. I have had them for quite a while and found them pretty helpful. I am very happy with them.
Description of Work: Water Doctor services the water softeners that I have.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Water Doctor
Man C.
03/2014
water softeners
 + -1 moreI was not getting water pressure inside the house. I called a local plumber and the diagnosis was that the pump was running hot (drawing too much amp but not drawing water at appropriate rate and the well pump needed replacement. Fortunately, the plumber did not have an opening until next week. Decided to call Water Doctor since they installed my water treatment system two years ago and was able to get the next day appointment. Water Doctor is great in that they have all the county record on the well. They recommended that a technician to come out and diagnose the problem first and if the pump needed to be replaced they recommend a higher flow and horsepower compared to the current one we have given the depth of the well and household size. Price quoted was much more reasonable than the local plumbing company. Technician came out and found burnt wires at the well which he replaced. Given he was still within the hour of service period, he replaced the worn out brass adapter that was leaking as well. Vicky and team are great. Highly recommend them for any work related to water treatment and well.
Description of Work: Fixed well pump and replace a brass adapter at the pressure tank
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
guy C.
02/2014
water softeners
 + -1 moreThey did a good job overall and everything works so far.
Description of Work: They replaced our whole water filtering system.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,500
Mirela G.
01/2014
water softeners
 + -1 moreTechnician walked me through the system and demonstrated maintenance steps that we can conduct ourselves as well as suggested alterations that will make maintenance easier in the future and lower service costs. Very knowledgeable and helpful.
Description of Work: Checked water quality; replenished neutralizer
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$150
Response from Water Doctor
Cheryl T.
01/2014
water softeners
 + -1 moreThey are great! I've been using them for years. They are always thorough, prompt, professional, neat, and they do a good job.
Description of Work: I have a double filtration system that backwashes and Water Doctor has to clean it and check the filters and refill it with the compound that filters the water.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Response from Water Doctor
Heidi G.
12/2013
water softeners
 + -1 moreTried to upsell us at the initial meeting, and then when the water was too soft (couldn't get shampoo out of our hair and we were so slimy it was disgusting) they told us we needed to buy another item from them to bypass the water softener they just put in! They are coming out for their "free follow up" visit. I wish they'd just take their equipment and refund me - unfortunately I won't be so lucky. And then I will have to pay more money to get it corrected. how RIDICULOUS is that? Since I am in the real estate industry, I will make sure NOT to recommend this company.
Description of Work: Installed a water softener
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,700
Response from Water Doctor
Beth G.
11/2013
water softeners
 + -1 moreI have used Water Doctor for years. They initially installed my water conditioner tank, followed in the past few years by a water softener. They come yearly to treat the chemicals in the conditioner. They have always done a great job and that's why I trust them and continue to use them. The costs have increased, but nothing out of the ordinary given rising costs on just about everything else.
Description of Work: I have used Water Doctor for years. They initially installed my water conditioner tank, followed in the past few years by a water softener. They come yearly to treat the chemicals in the conditioner. They have always done a great job and that's why I trust them and continue to use them. The costs have increased, but nothing out of the ordinary given rising costs on just about everything else.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
Yes, I recommend this pro
$130
Response from Water Doctor
Gary G.
11/2013
water softeners
 + -1 moreVery good. Explained everything he did
Description of Work: Preform maint. On water conditioner
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Response from Water Doctor
Matthew H.
08/2013
plumbing, water softeners
 + 0 moreVicky performed the consultation in my home, testing my water and explaining the installation process. She was extremely courteous and informative, specifically recommending the lower-capacity model for my house size and water consumption habits even though I was prepared to pay for a higher-capacity one. Shawn installed the unit in about 3 hours. He was clearly very adept and efficient at his craft, answered all of my questions, and cleaned up afterward. The process really could not have been more straightforward and stress-free. The unit consumes very little floor space and includes plenty of flexible piping between the mineral tank and the brine tank, which allows the brine tank to be moved around if necessary. They even threw in a full tank of potassium chloride. I shopped around before hiring the Water Doctor. What they offer is an extraordinary value.
Description of Work: Installed a Fleck 7000 water softener, including retrofitting about 20 feet of plumbing and additional valves to bypass two external hose bibs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
Response from Water Doctor
Brandon I.
07/2013
water softeners
 + -1 moreShowed up right on time and very friendly. Install took several hours, but work was very through and neat.
Description of Work: Installed a water softener and neutralizer
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,300
Response from Water Doctor
manish O.
03/2013
water softeners
 + -1 moreon time and didn't try to up sell
Description of Work: had a water softner installed they did what they said they would do without any issues
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
Response from Water Doctor
Gerard N.
12/2012
water softeners
 + -1 moreCommunication has always been excellent. Staff are friendly, punctual and professional. System works very well now. It took a couple of trips to identify the issues (remaining piece of equipment from the old system) but the change to the new system has made our water tastse excellent, removing the iron that was discoloring the house from the soprinkler systems. It's a pleasure working with the company, everyone from the team that answers the phone to the professionals that visit the house to work on the system. We highly recommend them to anyone looking for a decent water company.
Description of Work: replaced poorly operating water filtration/softener system from another company
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,665
Response from Water Doctor
John L.
12/2012
water softeners
 + -1 moreThey came in and did a good job. Would hire again. They also did a great job on the initial install for our acid neutralizer.
Description of Work: Yearly service on my acid neutralizer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Response from Water Doctor
MIchael P.
10/2012
water softeners
 + -1 more1st: Tech Carl Geppert was focused and qualified to expedited a complicated set of procedures to insure system performance for another year! He checked and replaced components to insure systems functionality and reliability ! 2nd Ms. Tammy Smith continues to excel in all categories of Customer Service EXCELLENCE. She was Prompt-Pleasant and very Professional ! Ms. Smith is always focused and flexible to my scheduling and service wants and needs, she is also technically qualified to answer all my my technical and service related inquiries ! I highly recommend 'WATER DOCTOR", in Annapolis Junction, MD for any and all of your Water Conditioning requirements !
Description of Work: System evaluation and replacement parts. (Annual Service call) Testing system, filter replacements, specific service procedures.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$199
Response from Water Doctor
aaron T.
08/2012
water softeners
 + -1 moreThe entire experience was pleasant and stress free. The technician who answered our questions on the phone was helpful and friendly. Vicky came to do our water test and arrived right on time. She was also friendly and helped us choose the option that fit our needs the best. No sales pressure and quotes without discounts if you buy that day was refreshing and appreciated. Carl was professional and his work was great and very neat. Carl went above and beyond what was required to meet our specific installation requirements.
Description of Work: Before my wife and I contacted Water Doctor we thought we had signed up for a free water test, and instead were visited by by a door to door salesman trying to scare us into buying RAINSOFT water treatment equipment for $9k on the spot. At the end of a 3 hour sales/guilt pitch that was very pushy we didn't even get a legitimate water test. The salesman scared us about the quality of our water, so we gave Water Doctor a call next day. They answered a ton of our questions over the phone and gave us estimates on water treatment systems and water softeners. They came to our house and gave us a real water test and provided us with quotes for 2 options they recommended based on the test results. They left the test results and quotes for the 2 options, which were good for the rest of the year. It was refreshing to have no "buy now" pressure and to get a real water quality test. A week later they came to install our system. Carl arrived right on time. After talking the installation it over with him we almost decided to switch to the cheaper option last minute. The technician didn't try and talk us out of it, and even said for our needs it would be fine. In the end we stayed with the more expensive option. The job took about 4.5 hours. He even pulled permits with the county.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
Nathalie S.
12/2011
electrician, plumbing, water softeners
 + 1 moreThe estimator tested the water on-site and got the results immediately. The discussion about the type of treatment system needed was direct and honest, and there was no guesswork about which problems with the well water "might" have to be addressed. I got much more information about the treatment types and requirements than any other contractor offered, and there was no up-sell or feeling that additional issues were going to be "discovered" during the installation. The discussion of the proposed system during the estimate was very knowledgeable and thorough. I was amazed that so much information was given voluntarily, and that the estimator was not in a hurry to dismiss my questions. Their price included the neutralizer tank and all of the installation. They were quiet and thorough when they were doing the job. They did all the work they said that they would do, and the final price was the same as the estimate. I was very impressed with the qualifications of the estimator, the long history of the business, and that so many of company's personnel have the capability to test water samples, analyze problems, and discuss them intelligently. They blew away the other contractors with their straightforward and solid business approach.
Description of Work: I used the services of Water Doctor two days ago to put in a water neutralizer system for our well water. They took out an old water treatment tank and put in a new water neutralizer. They did the plumbing and the electrical.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,100
William B.
01/2011
wells
 + -1 moreRight after we moved in we had a lot of water problems, and they fixed things for us. Our experience with them has been very satisfactory.
Description of Work: We used Water Doctor to do some maintenance work on our well. We have been dealing with them since 1986.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
William B.
12/2009
water softeners
 + -1 moreThe water was too soft to begin with and they had to come back and do some adjustments. They were professional, responsive, punctual, and I was satisfied with their service.
Description of Work: They installed a water softener and a neutralizer.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,000
Mary Beth K.
02/2009
water softeners
 + -1 moreWe've been with them for 10 years. We've been happy with them. They are very good at responding when there is a problem. They come out once a year for general routine maintenance.
Description of Work: We use Water Doctor because we are on a well. They automatically schedule to come out. There was a problem with our brinning system control and they had to replace a part.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$194
BARBARA W.
01/2009
water softeners
 + -1 moreThey come about 3/4 times a year and service it for me. They do an excellent excellent job. They send post cards as reminders and I call and set up the appointment.
Description of Work: They put in a complete new system for me a few years ago. We're on a well. We always had some sort of system, but once my husband died I wanted a good one. They also put in a reverse osmosis system that gives me a separate spicket on my kitchen sink that's attached to my ice maker. The water is much more pure.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
MARK H.
05/2008
water softeners
 + -1 moreThe Water Doctor's employees are on time, knowledgeable and professional. They installed and maintain our water softener and RO water filter.
Description of Work: The Water Doctor installed and has serviced our water softener and our reverse osmosis water filter annually. When ever we had trouble with our RO filter they came out at fixed it quickly and correctly. Any parts which failed under warranty were replaced with no charge to us.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
BARBARA C.
07/2006
water softeners
 + -1 moreThis company installed the original cleaning system in our house and has maintained it for years. They are always on time, on schedule, courteous and competent. The solution they came up with for our well problem has worked great. Highly recommend them.
Description of Work: Our well was bringing up a lot of silt and clogging our water filter. WD installed a commercial grade water filtration system that solved the problem. We were cleaning our small filter at least three times a week before. Now we change the filter about once every 4 months.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
ERNESTA C.
07/2005
plumbing
 + -1 moreCARL, FROM WATER DOCTOR WAS VERY PROFESSIONAL, NICE, AND EXPLAINED THINGS WELL. WE HAVE NEVER HAD A PROBLEM WITH THE SERVICE THEY PROVIDE. THEY HAVE NEVER TRIED TO GET MORE FROM US.
Description of Work: WE HAVE A WATER FILTRATION SYSTEM BECAUSE WE ARE ON A WELL. EACH YEAR WATER DOCTOR NEEDS TO CLEAN AND CHEMICALS TO THE SYSTEM IN ORDER FOR IT TO CONTINUE TO WORK PROPERLY.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$126.2
- 1(current)
- 2
Contact information
10983 E Guilford Rd, Annapolis Junction, MD 20701
http://www.water-doctor.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Plumbing,
Electrical,
Wells and Pumps
FAQ
Water Doctor is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Water Doctor accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Water Doctor offers free project estimates.
No, Water Doctor does not offer eco-friendly accreditations.
No, Water Doctor does not offer a senior discount.
No, Water Doctor does not offer emergency services.
No, Water Doctor does not offer warranties.
Water Doctor offers the following services: Water treatment, drinking water filtration, softening, well pump repair, installation & service.
Contact information
10983 E Guilford Rd, Annapolis Junction, MD 20701
http://www.water-doctor.comService hours
Monday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PM