Fisher Windows

Jeff Fisher was one of 3 contractors to give me an estimate on replacing the 3 very large double-hung windows in my newly-purchased condo. The bottom sashes in all 3 windows have to be made of tempered glass to meet building code. Mr. Fisher showed up prompt to his appointment, explained clearly why he preferred to use Harvey windows, and seemed highly knowledgeable, experienced, and efficient. I want energy-efficient windows both for my own comfort and to apply for the federal tax credit on energy-efficient window replacement. (All new windows carry stickers showing their U-factor etc. rating for energy efficiency, and the stickers have to show ratings below a certain number to qualify for the tax credit.) Mr. Fisher said he wasn't sure if Harvey windows made with tempered glass had been tested yet for energy efficiency congruent with the tax credit requirements. He called the company on the spot to ask about this -- left a message and told me he'd give me the answer as soon as Harvey got back to him. He then added, without prompting from me, "But I have a few extra stickers that I can give you to stick on the windows so you can claim the tax credit anyway." I didn't like being offered the means to lie and cheat on the tax credit. I frowned and shook my head, and we went on talking about windows and taking measurements. Mr. Fisher's estimate for purchase and installation of 3 Harvey commercial-grade vinyl replacement windows was higher than the other two estimates but within what I considered reasonable range. I said I would be interested in pursuing the installation as long as he could ensure that Harvey windows made with tempered glass would qualify for the federal tax credit. Mr. Fisher promised he'd let me know as soon as he heard back from Harvey and then, while writing up the estimate, he said, again without any prompting from me, "And, like I said, I install about 5,000 windows a year and of course some of those, maybe 50, are flawed so I have to send them back to the factory, but I keep the stickers, so if you want a couple of extra stickers, you know, to stick on the windows so you can claim the tax credit, I can give those to you as well." I really, REALLY didn't like this -- it was bad enough that he made this dishonest offer even once, let alone twice -- so I frowned again and said "I don't want to go there." He dropped the subject. Winding down our meeting, while we were talking about the installation process, Mr. Fisher said he didn't think it would be necessary to pull a Cambridge city permit for replacing my windows since I live on a quiet residential street, and he could complete the window installation in less than a day. So, he said, probably "no one would notice," that the work was being done and ask to see the permit. Even I, as a new home owner, know that city permits for such work are required by law. (In fact, my current windows don't meeting building code now probably because they were installed without a permit in the first place.) So in less than an hour, Mr. Fisher offered three different times, unprompted, ways to cheat on legal standards and requirements for the federal tax credit and for the installation work itself. Mr. Fisher did follow up to tell me that he heard from Harvey that their replacement windows made with tempered glass do meet standards for the federal tax credit. Whether or not this is true, I have no desire to employ ProWindows for my window replacements.

Gave his opinion that our 100 + year old windows were worth holding onto, and recommended companies/people who could do the restoration work required. Very informative, helpful and professional. Would definitely use his services if we needed a replacement window.

In December 2008 we had Jeff come out to give us a quote on replacing our storm windows. He was very knowledgeable and explained that given the quality of our windows it might be a better value to replace the windows altogether. He gave us a quote for both replacing the windows as well as storm windows. The quote was pretty good but still more than what we were able to spend at that time so we decided to put everything on hold. At the beginning of September, we contacted him again to get an updated quote as we were finally ready to go ahead and do the work. In addition to the windows we also wanted to get a quote for a storm door and an exterior basement door. Jeff responded quickly saying that in order to give us a quote he needed to come out again and asked when would be a good time. I responded the same day letting him know that I was on vacation and that any day would work and that he should call me. I am still waiting. We in the meantime have decided to go with another company that offered equal quality windows, are very professional and responsive at a very good price.

We contacted the company for a quote on replacement windows, having already decided we wanted Harvey. Jeff, the owner, came out, measured our windows, and was able to quote us on the spot. I appreciated the fact that Jeff did not use the "hard sell" sales tactics so common with other replacement window companies; he merely gave us the relevant information on the product, and a price. His pricing was right in the ballpark with other companies, but I felt his transferable warranty added extra value. His crew showed up on time, were extremely polite and helpful; they were able to install all 14 windows in under six hours, which meant less disruption for our family. They left the rooms spotless, which amazed me considering the amount of work they did. Overall, we had a great experience, and would recommend them to anyone.

ProWindows replaced three windows in our home. The old windows had rotten frames. ProWindows came on time and did a good job. They cleaned up when they finished. They were supposed to replace all three windows in one day however when they came the first day they removed all three windows prior to checking that the new windows were the right size. The new kitchen window was the wrong size so they had to put back the old window but they had damaged it so they had to jury rig and use one of the old windows from the living room. It was not a pretty site. They ordered a new window for the kitchen which took about five weeks to get because the new windows were Anderson "new" contruction windows. When they got the new kitchen window they came promptly and finished the job. I suggested to the installers that they should check that the new windows are the correct size before taking out the old windows. All in all is was a good experience.

I called for an estimate & Jeff came to the house a few days later. He said he needed to research what would work best for the windows I wanted to replace. After several weeks of silence, I called the office to remind Donna that he had promised to get back to me. She said she would remind him. It has now been 3 months, & Jeff has never followed up. As far as I'm concerned, the ship has sailed on this company.

The estimate was the lowest by far. They were punctual, left the rooms very clean even when we couldn't move furniture out of the way. The job took only 4 1/2 hours with replacing rotted sills. We are very happy with the windows. The acoustic windows make the room significantly quieter. We are looking forward to warmer winter nights as well. We will call again to replace more windows and doors.

The staff was fabulous and extremely friendly. They were punctual and accommodating. They did the job in less than two days. The owner came out and gave us a quote before the work was done. He gave us a full quote and followed up by email afterward. He was wonderful.

Great experience - start to finish, I received a call back right away and scheduled to get an estimate. He met with my mother and then emailed me suggestions. I met with Jeff at his office and signed a contract. The intallers were great - professional efficient. A screen was damaged and they brought a new one the next day. They took the time to explain how the windows work, They even let me know that I had a wasp nest in the bushes.

The entire experience went fine. They were not the cheapest estimate that I received, however I felt that I was getting better quality.

The whole thing was great. Fast, no issues. The installation guys were extremely pleasant and helpful. Somewhere in the paperwork I think it says they put the curtains back up. When I asked the guys about this they explained this was not the case. They were very apologetic and even helped me put back a big curtain rod. They put some of them back up anyway. They left the house clean and neat, and the windows really enhance the house.

Jeff and his team did an excellent job from start to finish. The sales process was straighforward and took all of about 30 minutes while the manufacturer's sales pitch lasts >2hrs. His installation team installed 23 windows over two days with minimum trace that work had been done other than the existence of the manufacturer's stickers on the new windows that had been installed. Very pleased with the experience.

After all the bad contractors we've had over the years, Prowindows was a breath of fresh air. Jeff was friendly, straight forward, and a complete professional. He gave us an accurate time frame for when our windows would be ready for installation. His crew was friendly, fast, and accommodating. They also literally left the place cleaner than it was when they showed up. It took them a day and a half to complete the installation. The office was absolutely helpful and friendly about getting me some information I forgot to gather during the installation so that I could file for an Energy Star rebate with our power company. They even send me a personally signed thank you card after everything was completed. Amazing. I cannot recommend these guys enough. This was the most hassle-free home renovation project I have ever encountered by a MILE.

I received a telephone call within hours of my contacting them by email. In order to accommodate my schedule, Jeff came over at 7:30 on a Monday morning. He listened to what I needed, made some suggestions, and we came to an easy agreement on the windows that would best satisfy my needs. I had a couple of conversations with Bob about how best to arrange coordination with my security system people to disconnect and then reconnect the alarms. Dave arrived exactly when he was scheduled to arrive and did a terrific job of removing the old windows and installing the new ones. He removed all the debris and cleaned up when he was finished. I am absolutely delighted with every aspect of the job performed and with all the interactions with Jeff and his staff. They made it easy and very pleasant.

The owner came himself to give the estimate, he was punctual, followed up with us and seemed straight forward and honest. The only reason we didn't go with Prowindows is because we got a lower quote from a neighbor who ia going to replace our windows for us.

At first, I visited the Pella and Andersen showrooms and had Pella give me an estimate for the job. Though I liked some of their windows, they seemed expensive. Then I joined Angie's List and read the great reviews that ProWindows had. Jeff (the owner) came to the house and struck me as an honest person that really cared about his business and customers. I liked the fact that he sold several brands of windows and thus was able to recommend a product that was right for me. His price was just a little higher than the Harvey Classic windows I had installed in 2004 (but the same windows are now more energy efficient). The windows arrived when promised and they showed up to install the windows as scheduled. Derrick and Jeff (not the owner) completed the installation in 2.5 days and they were courteous, professional, and neat. I was very pleased with this company and would definitely hire them again.

Very professional estimate, very helpful. This was a small job so a young 2-man crew completed the install in 2 hours. They did everything very well and cleaned up after themselves. Only point of criticism was that I had to ask for the warranty sheet and the rebate forms afterwards, but that's really a minor point. I would definitely use the same company again.

It went very well. When I left a message with the answering service, no one returned my calls. This happened twice. It made me worry a little. Otherwise, everything was done very well.

From start to finish, ProWindows treated us professionally. Pro Windows was one of three bids we received for the job. While theirs was the highest bid, we knew that there would be complications due to the construction of our house (we don't have traditional framed windows; the siding covers the window frames). Jeff clearly was aware of these issues and and worked them into his bid. The other contractors did not appear to understand the issues involved. Based on our research, the price per window was still on the low end for the windows we picked. After agreeing on the initial price, we discussed a few minor changes which we were treated more than fairly on. Jeff spent considerably more time with us than the others discussing the pros and cons of particular choices of windows and additional features (we elected storm windows for our bedroom to further cut down on street noise, for example). His statements matched our outside research. The installation itself was done with the best quality and workmanship. Jeff sent out two crews to ensure that the core of the work would be completed in one week, at our request, and the work was indeed completed on time. All members of the crew were friendly throughout and clearly enjoyed working for ProWindows. We would not hesitate to use this company again and enthusiastically recommend them.

Jeff came over himself to take the window measurements and give the estimate. Two of his employees came to do the work several weeks later. The work was done well and quickly. When I needed a form filled out a few weeks later, Diane at the office was very prompt and responsive and got me what I needed right away.

It seemed straightforward, but there was some damage to the trim of one window and another window was damaged when it came it so they had to come back. Jeff ended up doing the work on the trim himself since the other guy who came back to put in the damaged window didn't particularly try to repair the damaged trim. Jeff kept the professionalism together for the estimate and the work and he really makes ProWindows.

Jeff was very personable and professional. The crew was great. They replaced all the windows in 1 day. The windows were a bit more expensive then others but the warranty makes it worth while.

The guys did all the work in 2 days and were very efficient and professional. They arrived on time and cleaned up after themselves as they went along. A week after they were done of one the guys came by to fix a problem and show me how to resolve a similar issue on my own in the future. They were a bit more expensive than other providers, but worth it in our opinion.

I made contacted 5 different contractors to get an estimate for the work I needed done. Jeff was the only one that was able to supply me with an detailed and accurate quote. He followed up and completed all the work in the time frame that he committed to. The work that was completed by a very neat and professional crew.

Jeff Fisher was very professional. He spoke a bit about his products - no pressure, measured the windows, pulled out his laptop and printer, and provided a quote in less than an hour. He even provided information on rebates that I could receive from the manufacturer. The installation crews were very friendly, great workers, they took great care in my home and thoroughly cleaned up after themselves. The office staff was friendly and accommodating, as well. The job took a little longer than I expected, but it's a very old house with very large windows. I am very satisfied and will highly recommend ProWindows.