PRECISION DOOR & WINDOW INC

The vinyl siding started falling off two months after it was completed, and it took them two months to come back and fix it. Three of the four screen doors were not properly latched and so the screens were bouncing around the frames. One of the screens is already coming out of the door, 6 months later. They never finished the threshold on one of the exterior doors. They delivered my garage door to the wrong house and it took 2 1/2 months until they were able to do my garage door. When I finally did it the urinated in a jar in my garage, and left it there. They canceled about 50% of the time on the day of.

The door was installed. During the installation, the contractors broke the drywall around the frame and left it as is. In addition, the strike plate was off so the door wouldnt lock efficiently. It all seemed sloppy and rushed. They did come back and adjust the plate but claimed the holes in the drywall are just part of the door replacement and they would not address. They pointed me to the contract section that references wall paint may be scuffed during installation. I can expect that but I don't see how a respectable contractor walks away from a job leaving holes in the drywall due to their installation. Very sloppy.

This company is truly amazing from start to finish! Efficient affordable and so easy to work with. Tony came out, looked at the job, wrote the estimate and explained everything about the product and installation. Within a few weeks they called to schedule the work which was completed beautifully in four hours. This was the easiest transaction and great work! Best company, will recommend highly and use again!

I am very pleased with the quality of the work. Repairs were made in a timely manner.

We called up a few companies trying to get quotes on doing a full remodel of our home. Precision was one of those companies and we were able to speak with Anthony. He took our information and handed it over to Tony, the companie's estimator and owner. He came out to our home within the next 2 days and measured everything. About a week after that, we got our estimate which was not the cheapest, but was not the most expensive either. We decided to go with them because they were the most responsive, was able to show us past work, and the price fit our budget. The job it self went overall fine. There were a few bumps along the way, but that is common for most construction projects and it was nothing major. They never upped the price on us and we never had any issues with them showing up or completing the installation. The entire job took a couple weeks once all of the material came in. Overall I was very happy with my experience and would recommend them!

Short story: (we are first time homebuyers/owners) Punctuality & Responsiveness: - Started work 2-3 weeks later than promised - Numerous no call no shows and plenty of good days wasted with excuses - Project was supposed to be done first or second week of November did not finish until 12/23 - Was not able to have our family over for thanksgiving and had to cancel on everyone - Took time out of work just for them to say they be there and cancel the last minute Quality - 4x4 posts are not straight (see photos) - Stairs are held on by 5 screws and they are not secured directly to the 4x4 posts I think they poured footings wrong - Decking has multiple screw holes which should have been hidden and you can see miss cuts they were rushing the job just to get out of there. - Kickers on the stairs have at least a ½ inch gap with the front cap (see photos) - Railings were not measured correctly and shift around - J channeling around were old window was instead of full pieces of siding - Globs of caulking found on railings/windows - cap post is not secured - miss cut in decking - One of the windows shifts (left to right) inside the frame there is no draft so I suppose it is okay. When I asked I was told it is because the house was settling. I would think it could of been solved with a shim. - New window screens were painted (see photos) Professionalism - As mentioned punctuality was appalling - Was accused that this was not a high paying job due to the amount of time it took even though they were the ones who kept messing things up and/or not showing up. - Wrong parts ordered or missing. - My wife wanted a plastic barrier installed to keep the dust in they did put up a plastic tarp but it was not as effective as a barrier. - My wife asked them to remove their shoes and they did this almost every time they entered, which was nice and courteous. - They had to leave the job for another job due to wrong parts for the railings. They did return and finish the job within about a week and a half. Pricing - Fair pricing compared to other quotes and for Tony’s project they were not pushy on payment. I did have them do some side work and with that they were, but my grade does not reflect that. - I wanted to see the finished work before I paid him and due to my job that was not until Christmas day. Tony was fine with waiting until after christmas for final payment. Long Story: I want to start off by saying this only reflects the work I asked Precision Windows to do. I did ask for some extra work to be done with some painting and flooring. Tony came in and gave me an estimate for the project I just wanted to get some windows replaced and a way to access my backyard with a sliding door. The back of my house is about 3-4 feet off the ground so I needed a small deck and stairs. I was told the windows needed a month to come in as they were large and had to be custom made which I was fine with. I was also told that the work would begin the last week of October and take about 3 days to finish. I was fine one the price and the original time frame of everything but I asked Tony to let me know when he knew for sure the date. They delivered the materials to my house and put them in the front driveway with no cover for anyone to see/take even though I have a huge garage and the work was being done in the back. My wife was home that day and asked them to move it and she was told that they do not want to drive on the grass (even though they had permission from us) and that it would be too difficult to put in the garage. It was lowes that delivered it and not Precision so it isn't really his company but he should be aware who he does business with reason I mention this will be explained later on. Tony called me told me when it was going to start and I took the day out of work to be here for construction. The crew was a no call no show. I was told the next day of a family emergency. I was a little angry I wasted my vacation time and wasn't even told what happened but I understand life happens. Work did not begin until 2-3 weeks after the day I was told and we wanted to use the space for thanksgiving. During that time we had rain/snow and the materials I mentioned weren't covered I had to go protect it from the weather. I am a first time homeowner so I did not have any tarps or anything to cover material and had to borrow from family. (Which lives in another state) When work started it was slow and a struggle to get them to come. Family issues, weather, other projects all were told me as reasons why they could not come. A 3 day project turned into almost a 6 week project. When we asked them to correct things they either did wrong or improper we were told that we are being to nit picky and that this was not a high paying project. It was like they were blaming us when every delay was caused on their end. Refer to photos of somethings that are still not corrected. Multiple days they did show up and start the work I was told that they ordered the wrong part and they would be back tomorrow and they would not come for a couple days. At the end you can tell they just wanted to get out of there and they rushed the job. Update: After my previous review the company reached out to me and offered to fix the areas of concern from their previous work. It was nice and very professional of them, especially since I had already paid them and the work was completed. I agreed to allow them to work on my house as long as they sent a different worker than previously. They agreed and sent out two guys to come work on my house. Not only did they show up on time they stayed the full day until the work was done. There was no rescheduling, delays, or excuses this time around. They repairs to the previous work they completed included plugging up all the holes in the deck. They fixed the gaps/ miss cuts with my deck using new pieces. They removed the previous caulking which was placed and resealed my windows, caps, and bases on the posts of my deck. They removed the paint from one of my screens and replaced a second screen entirely. The biggest improvement is they resided my house to a color that matches our current siding almost perfectly. The previous siding used was far off from being a match. The extra work took 1 & ½ days, they worked full days, and they worked around my schedule to make sure they were there while I was there. Honestly I wish my experience was this way from the start. The follow up work was handled very professionally and they were courteous with my time. I am happy they came out to fix these problems and it shows signs of good customer service.

Overall the experience was great from meeting Tony at our house where he quickly wrote up a quote that was not adjusted ever. Tony's son Anthony was attentive and responded quickly to any questions we had. The installation team did a great job but they did have to come back at my request to seal a small part of the Windows. But they did so with no argument. Very professional group. The only additional comment is that when they dropped off the singles for the roof, they didn't tell me they were going to do that and left it on my lawn where it killed a patch of grass the size of the pallet. I would have preferred it in the driveway. Otherwise, I would highly recommend them for their work, communication, and product.

I had a great experience working with Precision Door and Window. I bought a condo a little over a year ago and during my first winter my floors were cold and the basement frigid. As my first semi major project I wanted to take care this issue. Originally I thought the problem was my basement door and a specific window so I asked for estimate to replace both. Upon inspecting my basement Precision identified that my window needed only a minor fix instead of the full replacement. Given this transparency I gladly used Precision's services. The installation was quick and painless and I no longer need socks in the winter. Cheers

Very easy to deal with. Quite a long (5 week) lead time for the windows to be manufactured, but once they arrived, got the job scheduled within a week. Work performed in a morning by two guys. Came on time, acted professionally, cleaned up after. Happy with the new windows - definitely a big improvement in heat and sound insulation. Very reasonable price, lower than some other quotes.

I had to call three times before Tony finally called me back to make an appt. to give me an estimate. He said he'd arrive at 10 a.m. that same morning, then called back to say 9:30. I hopped in the shower. When I got out (9:20) he had already come to my house, measured the door, and left an estimate of $1,350 -- $750 for the actual door and $600 for the installation. I didn't have an opportunity to discuss with him what I wanted; he left before he was supposed to arrive! When I spoke with Tony later on the phone, I told him that my research showed that six-panel, fiberglass doors without windows (the kind I wanted) cost between $200 - $400, and so I asked if I could just pay him $600 for installation. He said that he didn't like to install other people's doors -- he in the business of selling doors. It should be pointed out that manufacturers have standards for doors that are directly comparable, unless you want something custom. In other words, he wanted to charge me almost TRIPLE the price for a standard door. If I didn't buy his door, he said that he was so busy, he wouldn't be able to get around to installing any door that I would buy myself.

Wow - Great job from start to finish. Michele was so helpful in making this happen on such a tight timeline. The installers were professional. You would never have known they were there. They cleaned up as they were working. Everything went so well. Would definitely hire them again. Highly recomend.

very well, Leo knew what was needed and didn't try to up sell any products or any additional work.

I called three times. Even went to voicemail during the day. All three times I left a message that I need a number of windows replaced. They never called me back.

No complaints about the work and quality of the products, only concern was with the overall time taken to complete the job.

The targeted date to begin work was not hit, but otherwise, price and service were very good. The tight fit of the new door is remarkable; which owes to very good craftsmanship.

The work itself was excellent. The lead person on the installation was clearly a professional installer. They were fair with the price and honest. I would recommend Precision Door and Window without reservation.

Precision did a great job measuring, and purchasing the windows we wanted. The installation team was knew what they were doing, and made quick work of the old windows and had the new ones in. However, they did not come prepared to insulate the windows. Had we not asked at a critical time during the installation our windows would haven drafty during the winter.

Very profession. We would recommend to others and use again for any needed work.

The installation was performed, the workers were courteous, prompt and professional. There was an issue with the pricing of the labor and was finally straightened out with the help of Michelle from the showroom. She checked with Anthony and was very helpful in getting the pricing correct. The rooms were left clean and you would never had known they were there

Granted everything in our house is old (est 1926), they were able to stall a new steel door with no issue. The new door already is making a nice different in the basement. They were on time and didn't leave until the job was done correctly. They made sure the door was installed correctly even if that meant a few trips down to Lowe's for more supplies.

My previous post I rated them as a D; however Anthony, Tony's son could not have been more professional and courteous to me and made things right - so I have reposted a review and rated them as a B. He ensured the guys came over and fixed everything, apologized and even took a couple of hundred dollars off for the inconvenience. This changes my previous post and would recommend Precision Door and Windows as they made it right. I would suggest asking for Anthony rather than dealing with Tony.

The install crew did an excellent job removing the old window and installing the new one. There was quite a bit of water damage from a leak in the old window and they complete reframed the window before installing the new one. The new window looks great, is very sturdy and survived the first rain storm without incident. The crew was experienced and cleaned up after themselves. We had a great experience with them and would absolutely recommend and/or use again.

I was very happy with the service I received from Precision Door & Window! All the windows in my house had lead paint that was chipping on the exterior window sills. I am pregnant and was afraid that even the slightest breeze would blow all the lead dust into the house and harm myself or my child, when born. I called about 20 window guys, siding guys, contractors, etc. to see if anyone would aluminum coil wrap the window sills so the lead wasn't exposed. A bunch of the companies came over and told me that it was too much work, it wasn't worth it, or they just didn't do that type of job. When I reached out to Precision Door & Window they were willing to come over that week. The workers said they had never done this type of job before, but were willing to do a sample to see if it was what I wanted. It was spot on! The workers actually thought they were doing something else with the windows before they arrived (probably because I did not explain it well), but were very flexible in listening to what I wanted. I really appreciate their willingness to take on a job they had never done and they did it well! My window sills look brand new! The whole job took less than the quoted time and was at a very competitive price ($100/window).

Went well. He arrived early.. Presented professionally. Spoke to me in laymnan's terms and made me want to give him my business.

I regret that my first review on Angie's List has to be negative, especially since it didn't have to be. A little follow-up on their part would likely have turned this into a very different review. PROS- Came to my home within a couple of days of my initial call. Quickly measured and wrote a fairly-priced quote. When asked about some of the windows' specifications (R value, sound STC ratings, etc.) he suggested I stop by the showroom for that info. CONS- When I went to the showroom, they could not immediately provide the specs I requested. However, they helpfully placed a call to the manufacturer who said they would email the specs next business day. I left my email and other contact info with the office manager who said she would forward the information to me when she got it. Sadly, that never happened, and I never heard from them again. No email, no phone call. Nothing. I was surprised that I didn't even get a follow up sales call, since I was given a written estimate and assumed that, at least, they would want to call me back in an attempt to close the deal. My in-home experience from Tony when receiving the quote was great, and the woman at the showroom was terrific. But after that they just completely dropped the ball. When asked above if I would use this provider in the future, I had to choose "no" since there was no option for "maybe." Strange experience.