Founded 1961 • With Angi since April 2005
Angi Certified
Service Provider Response
Hello [Member Name Removed], Your job had some difficulties. It was one piece of siding that did fall off the house, but the house was weather tight and no damage was done. We are so inundated with orders and customers to finish that it is tough to pull people off to fix a small aesthetic issue sometimes, but we did get to it. The doors did need adjustments after the initial installation, and I got people back there in about 2 weeks after the issue was reported. Again, nothing was leaking, nothing was damaged, just had to have the doors operate a little better. The threshold is news to me and I can send someone to take a look at that. They can also rescreen the storm door if one of the screens are getting loose. The garage door was a misunderstanding. The factory told me they had made it and it was ready for pick up. I sent my guys there to get the door and that is when the figured out they never actually placed the order for the door. I have all emails showing that I was told the door had been completed. It was a special color grey door and it takes a long time to get it made by the factory. The timer on that sadly had to restart the day we found out they did not place the original order. Due to the issues with your job we gave you a motor for free, which with material and installation is over a $400 value. The jar of urine is also news to me and I will be have a hard discussion with the crew that did the work about something like that as that is obviously not acceptable. I do wish things did go smoother with your job. We have about 4-5 jobs going at the same time every day. Most jobs do go smooth, but there are jobs that issues do arise. It is impossible for it not to. We do out best to fix all issues. None of the issues hurt the integrity of any of the products and we stand behind everything we do. If you need me to send someone over to service anything please let me know. Kind Regards, AnthonyService Provider Response
Thank you so much for the kind words. We greatly appreciate it! If you need anything else please feel free to reach out. Regards, AnthonyService Provider Response
Hello [Member Name Removed], First, I want to apologize how the initial job did go. We take full responsibility for what happened. We no longer use the crew that did your initial work. I thank you for letting us come back to your home and setting things right. I can't promise that everything goes 100% right on every job, but I can promise that we do not run away from people, will stand by our work, and fix it until you are happy with everything. Thank you again for giving us that chance. Regards, AnthonyService Provider Response
Thank you for much [Member Name Removed] for your review. Very much appreciated! It was a pleasure of ours to be able to do your window project and I am glad it turned out well. Thank you, AnthonyService Provider Response
Hello [Member Name Removed], I apologize for your experience with us. We take full responsibility for how your quote went. We have been swarmed with requests for quotes since the weather has warmed up and yours slipped through the cracks. I know there was some confusion when Tony went to do the quote, as he was not aware you were getting into the shower when Tony said he would be on his way. He did attempt to call you a few times, and got no response when he got there. He left the quote with your tenant, as he thought that was the best course of action since you were unable to answer your phone. As soon as you called the shop saying you wanted to talk to Tony we sent him right back to your house to discuss the quote with you. Regarding the pricing of the quote, I understand you compared our pricing to Home Depot/Lowes. When it comes pricing of doors we would never be able to compete with them as they are national companies that sell thousands of doors a day and can offer the cheapest pricing around. We are a local family owned business that does not get the same benefit. What we are able to do is offer Masonite doors which are some of the highest quality doors on the market. As for installing someone else's door, that is something we do not do. Just like if you were to try and bring your android cell phone to an apple store and ask them to fix it, even though they are both cell phones, neither store would work on the others phone. It is company policy to not install other vendors materials other then the vendors we specialize in. Again, I apologize the quote did not go as smoothly as we all would have liked, and I hope you were able to find a company to take on your door installation project. Regards, AnthonyService Provider Response
Hello [Member Name Removed], I do apologize for your experience in trying to contact us. We are a small family owned business and there are only 2 of us running the office, and the lady in the office who is in charge of the answering service and customer contacts had broken her ankle and was out 6 weeks. Your messages must have slipped through the cracks during that time and for that we do apologize. We will strive to get better and again apologize for any inconvenience you had when trying to get us to help you with your window project. If you found a company to take on the project I hope it went smoothly. Wish you all the best, AnthonyService Provider Response
Hello [member name removed], We recently read your review on Angie's List and we do greatly apologize for not getting back to you in a timely manner. Our office manager had to go on a week long medical leave soon after you gave her your email, and when she came back she must have forgotten to get into contact with you about the information you requested. I greatly apologize and we should have followed up. I have attached the requested information to this email. If the job is still available we would be happy to help you out. If not, we are sorry we missed out on an opportunity to help you with your home improvement project. Again I apologize for not following up and hope whoever you choose for this project works out the best for you. Sincerely, Tony Distefano President Precision Door and WindowRepair Work