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Kitchen Associates Inc

Kitchen and Bath Remodeling, Cabinet Making, Countertops and Backsplashes,

About us

New England’s largest and most complete kitchen and bath showroom, Kitchen Associates has been turning kitchen dreams into reality since 1958. Top quality, brand-name products, combined with over fifty-years experience in kitchen and bath design, assure that you will find the styles and innovations to make your dreams come true.

Business highlights

69 years of trusted experience

Services we offer

Drafting floor plans, elevation details, perspective drawings, installation & remodeling, cabinets & counters, countertops-granite/laminate/solid surfaces, tear out & prep work, Design-kitchens, bathrooms, entertainment centers, wet bars, home offices, & laundry rooms

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.735 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
6%
3
9%
2
6%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 26-35 of 35 reviews

Theresa R.
03/2018
5.0
home remodeling
  + -1 more
services was excellent
Description of Work: designed and install cabinets and kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

charlotte S.
11/2015
1.0
home remodeling
  + -1 more
unknown
Description of Work: when looking for a kitchen contractor, I went to the showroom and walked around for over 1/2 hr and no sales assoc was available there were a couple of sales persons w customers, no one said I'll be w you in a few minutes or I'll let an assoc. know you are here.....

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Kitchen Associates Inc
I am sorry for your poor experience in our showroom. It is our goal to reach out to everyone in the showroom. Unfortunately, it sounds like the showroom was a little busy. On November 9th, we also had a couple designers out on appointments with clients as well. We do have a bell at the front desk with a sign encouraging people to ring it if they are looking for help when no one seems to be available. Even if a designer is not available, we try to answer any initial questions you may have and can help connect you with a designer at another time. It sounds like you came along way to check us out. On our website, we encourage people to schedule a consultation so that, if we happen to be busy, you will have an appointment ready and waiting. I can assure you that the attention to detail we provide our clients is nothing like what you experienced the other day. If you are at all interested and wanted to schedule an appointment or even a phone call, we would love the opportunity to show you just how attentive we can be. Again, please accept our apologies. If you do decide to go elsewhere, we wish you the best in your remodel project. It is an exciting process!

Thomas E.
07/2015
2.0
handyman service, home remodeling
  + 0 more
unknown
Description of Work: We wandered the showroom for at least 25 minutes, the lone employee visible couldn't acknowledge our existence. We went somewhere else for countertops and were treated very professionally.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Response from Kitchen Associates Inc
Thank you for your honest feedback, though it being hard to take. I can assure you that is not how we regularly conduct business. We did not build New England's Largest Kitchen Showroom for our customers to be forgotten in it. I do hope you can accept our sincerest apologies, and give us another chance the next time you are looking for cabinetry or counter tops.

Susan K.
12/2012
2.0
home remodeling
  + -1 more
our
Description of Work: A few months ago I visited kitchen associates on a recommendation from an acquaintance. Overall, my experience was not very good. In all fairness, I walked in off the street and they were short handed on the day I visited. I already had a kitchen plan in hand from my architect and started to work with a salesman. After about 20 minutes he needed to leave to go to a doctor's appointment. I then was working with another person, who I think was a manger or owner (I wish I had saved their business card so I could remember his name). Overall, I was not happy with the service he provided. I felt he was rushing me and once I gave him my modest budget, I felt like he lost interest in my sale. At some point in our conversation, he mentioned that the store does a lot of business with contractors who do a lot of high end work. I got the impression he would rather work with them than a individual with a modest budget, though the store seemed to have cabinets at all different price points. To make a long story short, I left unhappy. I had given the salesman a copy of my kitchen plan drawn up by my architect and he never called me back with pricing as he promised. I never bothered to follow up because I didn't want to do business with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0


Response from Kitchen Associates Inc
Please accept our apologies. The service you describe is not like us at all. Though an appointment is not required to visit our showroom, we do recommend having an appointment if you are interested in speaking to one of our designers so that we can be sure you get the attention you deserve. As you mentioned, we offer quality cabinets at various price points. We do not favor one budget over another, and apologize if we made you feel that way. We wish you the best with your kitchen project.

Peter K.
12/2010
5.0
custom cabinets, home remodeling, countertops, handyman service, marble & granite
  + 3 more
Kitchen Associates of Sterling MA did a very professional job from start to finish. Once we agreed on the price, they ordered the cabinets. Once the cabinets were built, it took less than 2 weeks for the installation. All problems were addressed and corrected to our satisfaction. The carpenter/installer was a gentleman and was very clean and polite. There was one problem with the granite countertop that was corrected and the countertop was replaced at no cost. We would certainly hire Kitchen Associates again.
Description of Work: Complete kitchen remodelling: 1- Plan and layout 2- Cabinets 3- Granite Countertops We contracted out the plumbing and flooring separately, but Kitchen Associates could have done it themselves (and maybe the plumbing for less money). We also bought the cook top and oven ourselves.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

DOUGLAS R.
12/2010
5.0
home remodeling, handyman service
  + 0 more
We did not find them on Angie's List. They were very responsive, although a little hard to schedule. The man that came out was just great. They were very friendly and efficient. Their work was solid.
Description of Work: Our freestanding island in our kitchen had a loose leg and they fixed it, as well as reinforced and alligned some loose hanging cabinets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

ANDREW W.
11/2010
5.0
custom cabinets
  + -1 more
I thought they were very good at first, but then we decided not to go with them. They were a bit un-professional when we told them we were not going to use them. They seemed to know what they were doing. We got a lot of good information out of them, even though we didn't use them. I wanted to go with someone who was buying kitchen cabinets directly from the manufacturer as opposed to someone who was reselling cabinets. I thought they were very good, and I think we would have been happy with them if we would have went with them. They basically got "gruff" with me over the phone when I told them that we went with someone else.
Description of Work: We went and talked with Kitchen Associates about a new kitchen layout and to get an estimate.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet S.
07/2010
5.0
home remodeling, custom cabinets
  + 0 more
He is an excellent guy. I didn’t end up using him, but that was mostly because I was focused on cost and I also didn’t need design help. He is excellent for someone who needs help with the designs and cabinets. He is an honest and good guy. I would recommend him. I went and visited him a couple of times. He is someone who I have recommended to other people based on their needs. I will use him again in the future.
Description of Work: Kitchen Associates Inc. gave me an estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly H.
11/2009
5.0
home remodeling
  + -1 more
They were excellent. They gave a competitive price.
Description of Work: I used them to remodel my kitchen. They took down a wall. They did all the plumbing and electrical work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELAINE L.
09/2009
5.0
home remodeling, custom cabinets
  + 0 more
They have a 10 year warranty on their product. It was a day before thanksgiving and something fell apart. They were here the next day to fix it. They were very responsive and stand by in their work.
Description of Work: I hired them to build my kitchen. They gutted my kitchen and placed all the cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000
    • 1
    • 2(current)

Contact information

76 Leominster Rd, Sterling, MA 01564

www.kitchenassociates.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Kitchen and Bath Remodeling,
Cabinet Making,
Countertops and Backsplashes,
Handyman Services,
Marble and Granite,
Unfinished Carpentry,
General Remodeling

FAQ

Kitchen Associates Inc is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 4:00 PM

Kitchen Associates Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Kitchen Associates Inc does not offer free project estimates.
Yes, Kitchen Associates Inc offers eco-friendly accreditations.
No, Kitchen Associates Inc does not offer a senior discount.
No, Kitchen Associates Inc does not offer emergency services.
Yes, Kitchen Associates Inc offers warranties.
Kitchen Associates Inc offers the following services: Drafting floor plans, elevation details, perspective drawings, installation & remodeling, cabinets & counters, countertops-granite/laminate/solid surfaces, tear out & prep work, Design-kitchens, bathrooms, entertainment centers, wet bars, home offices, & laundry rooms

Contact information

76 Leominster Rd, Sterling, MA 01564

www.kitchenassociates.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 4:00 PM