About us
Business highlights
28 years of trusted experience
Services we offer
Services we don't offer
Amenities
Warranties
YesAccepted payment methods
Reviews
1.03 Reviews
Showing 1-3 of 3 reviews
Edward N.
02/2015
home security systems
 + -1 moreThe company submitted incorrect contact information and alarm response procedures to the monitoring agency for my account. The monitoring agency is unable to modify the incorrect information, and I have contacted this company with repeated voice messages, emails, and support tickets to try and resolve the issue. After a month, I have received no response from them via any of the contact methods. They are completely unresponsive. I believe that there is only one individual associated with the company, Ed, and that he must have had some accident or fled the country.
Description of Work: Company is supposed to provide live 24/7 monitoring of my alarm system.
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| quality | |
| value | |
| professionalism | |
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$200
Jonathan H.
07/2012
home security systems
 + -1 moreI placed an order online for a broadband alarm transmitter and one year of prepaid monitoring. I was charged in full on July 9th, the date of the order, even though the alarm transmitter was not in stock and backordered. Since the date of the purchase, I have received nothing from them. I have sent repeated emails, both directly, and using the web form on the site, and received no response. Finally, I faxed a cancellation notice to them requesting a full refund, since they have sent me nothing, and I have received no services from them. The fax I sent has my email address and a contact phone numbers, so they do have sufficient information to contact me. I have still heard nothing, and the charge has not been removed from my credit card. I will now have to dispute the charge with my credit card company since the company is totally unresponsive. The company has no contact information on their web site other than a fax number. I have an email address for them only because they responded when I asked before purchasing how long the alarm transmitters would be backordered. There are no email addresses and no phone numbers listed on their web site. This is no way to run a business, especially a security company, and I realize I should never have tried to do business with them. For a few dollars more per month I can deal with a professionally run and reliable alarm monitoring company. Update: The vendor has applied a credit to my credit card on July 23rd for the unshipped merchandise and cancelled services.
Description of Work: I purchased a broadband alarm transmitter and one year of prepaid alarm monitoring service from them.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
| professionalism | |
| responsiveness | |
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$268
Michael C.
05/2012
home security systems
 + -1 moreStill waiting (but already using up the one-year contract in the interim).
Description of Work: This online company sells a device to connect your home alarm to the Internet so that it may be monitored and controlled remotely. You must also purchase a one-year subscription which begins at the moment of ordering. So part of your one-year contract is being used up while you wait for he device to arrive and then install it. Only then can you go online and "register" the device so that it becomes useful. However, registration is not automated and apparently a human must intervene to complete this process. A turn around of one business day is promised after completing the online registration. That however was not our experience and it appears that Tuesdays and Wednesdays are not business days for this company. Meanwhile, our annual contract is ticking away with no usefulness to this point. Looking at the credit card billing there is a phone number but it seems to go to a residence and we are told that it is is a wrong number. Verifying the number with the credit card company and trying again provided the same results. It seems only fair that the one-year contract not start counting down until the device arrives and then a at least a "business" day or two be permitted to install the device and go through the registration process before the clock begins ticking on this contract - and then only if the registration process was indeed completed in one business day. Any delay beyond that on the part of the comapny should not count against the customer.
| Rating Category | Rating out of 5 |
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$200
Response from My Virtual Monitoring
Contact information
923 State Rd, Plymouth, MA 02360
www.myvirtualmonitoring.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMLicensing
Insured
State Contractor License Requirements
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Service Categories
Home Security Systems
FAQ
My Virtual Monitoring is currently rated 1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
My Virtual Monitoring accepts the following forms of payment: Discover,MasterCard,Visa
No, My Virtual Monitoring does not offer free project estimates.
No, My Virtual Monitoring does not offer eco-friendly accreditations.
No, My Virtual Monitoring does not offer a senior discount.
No, My Virtual Monitoring does not offer emergency services.
Yes, My Virtual Monitoring offers warranties.
My Virtual Monitoring offers the following services: Self Alarm Monitoring Service, U.L. Central Station Alarm Monitoring, Ademco Alarm Equipment Sales for homeowners to install themselves,
We do not install systems.
Contact information
923 State Rd, Plymouth, MA 02360
www.myvirtualmonitoring.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PM