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Service Department South, Inc

Heating Oil, Heating and Air Conditioning, Water Heaters

About us

HEATING CONTRACTORS: REPAIR, MAINTENANCE AND INSTALLATION OF GAS & OIL HEATING EQUIPMENT. 3-10 EMPLOYEES. 24-HR EMERGENCY SERVICE CHARGE $130-$265, HOLIDAY SERVICE CHARGE $390-$525 PLUS PARTS. SUBJECT TO TRAVEL TIME CHARGE $50-$75. FREE ESTIMATES.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Residential Oil & Gas Burner Service & Installation (Not Exceeding 400,000 BTU’s). Installation Of Oil, Gas, Electric, Indirect & Booster Water Heaters. All Plumbing Related With Heating System. Air Duct Installation For Heating/Cooling Equipment. Installation & Removal Of Oil Tanks. Service Contracts Available.

Services we don't offer

Oil/Gas Fuel Delivery

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.5
responsiveness
4.7
punctuality
4.7
Showing 1-13 of 13 reviews

Mike F.
09/2022
5.0
heating & air conditioning/hvac
  + -1 more
Eddy was FANTASTIC they were very easy to work with, extremely knowledgeable and allowed us to source our own parts to save us a few bucks where we could. Our older central unit has NEVER worked so well as it does now after their work. I plan on hiring them many more times for other properties I have.
Description of Work: Split unit install and existing central system repairs and updates

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Irina K.
09/2021
1.0
heating & air conditioning/hvac
  + -1 more
Overcharged for basic services, performed unnecessary tasks, charged for overtime, overcharged for parts and labor
Description of Work: boiler maintenance

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$480

S H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Alan G.
11/2015
5.0
heating oil companies
  + -1 more
unknown
Description of Work: annual oil burner clean out-tune up |replaced several worn parts

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

S H.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Eddy is the head person. He is friendly, trustworthy, reliable, and competent. I would use them again.
Description of Work: They are maintaining and replacing all the parts that no longer work in my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Peter S.
10/2015
5.0
heating oil companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$353

Mark W.
08/2015
5.0
heating oil companies
  + -1 more
unknown
Description of Work: We don't have a service contract, but anytime we've needed them, they come quickly, usually in less than an hour. Friendly, professional, does not try to sell anything that we don't need. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Robert T.
01/2015
5.0
heating & air conditioning/hvac, heating oil companies
  + 0 more
Job completed, no problems.
Description of Work: Troubleshot and resolved furnace problem.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Richard C.
09/2014
5.0
water heater repair, heating oil companies
  + 0 more
unknown
Description of Work: annual boiler cleanning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Harold T.
08/2014
5.0
water heater repair
  + -1 more
They were fine. It was more costly than I expected. I have no complaints about anything they did though. It would have $1,100 if I would have gone with the 6 year warranty. The prices seemed high for that little of extra work.
Description of Work: I purchased an $899 Big Deal for an Electric or Gas Water Heater Installed. I went with a longer term warranty on the water heater. It was only 6 years so I went with the 12 year warranty. I also had them put in two shut off valves (upgrading from one) for approx. $150-200 more for the labor – I purchased the actual valves myself.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Noah H.
06/2014
5.0
heating oil companies
  + -1 more
My experience was great. They are just terrific people and their price is right. They are personable. Once a customer starts using them, they know them by first name basis. It is easy to get them in there to help the customer out. For free installation, it took a while to get them. They got more work due to new customers. They are very responsive.
Description of Work: I use Service Department South annually for cleaning. They put the cast in the winter. I switched the gas and put the gas blower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Debora P.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Repaired in 2 hr. time frame which was expected. However, was surprised with the final bill. I was told a year ago that the firebox was cracked and needed to be replaced. When asked how much it would cost, I was told $350.00. When work was done, I was charged $600.00. He told me the price for the parts had increased $25.00 so the parts cost me $375.00. That was ok, but the labor was $100.00 an hour. When I asked how much the cost would be a year ago, I didn't realize that did not include the labor. I guess that was my fault for not being more specific and asking if labor was included. I would have thought he would have told me the total cost included labor and parts. Lesson learned; I'll be more specific in my questions in the future.
Description of Work: Installed new firebox in furnace that was cracked.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Service Department South, Inc
Thank you, so much, [removed member name] for your review. My deepest apologies if we were not clear enough on the "parts plus labor" part of our previous conversation. We will make sure to improve on our way of making it clear to our customers in the future. Hopefully you will understand that we performed other service which increased even more the expected expense on the chamber (fire box).

Noah H.
08/2012
5.0
water heater repair, heating oil companies
  + 0 more
I have been using the Service Department South for about five years now. They replaced the original heating and hot water equipment in our circa 1930s home with a new oil-fired forced hot water boiler and indirect-fired water heater. Additionally we have used them to service the above mentioned equipment for five years. I also used them to install a flow-check valve that the (idiot) plumber we used for our basement renovation forgot to install, to replace a leaking master bedroom radiator pipe, and to remove/re install the bathroom radiator for our bathroom renovation. Both Eddie and Willie are fantastic individuals. They always perform the work in a timely manner for a reasonable price. They always clean up any mess they make but are careful not to create a mess in the first place. They responded to my only "no hot water" emergency in just a few hours on a weekend. The pricing for our new equipment was very competitive with other estimates. Finally, and perhaps most importantly, my wife (and daughter) are extremely comfortable being alone in the home with either Eddie or Willie. I have recommended them to several friends and neighbors.
Description of Work: New oil boiler and indirect fired water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Service Department South, Inc
[removed member name] What can I say? Thank you, so much, for such an excellent review. We look forward to servicing your heating equipment for a long time.

    Contact information

    PO Box 147, Peabody, MA 01960


    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM

    Licensing

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating Oil,
    Heating and Air Conditioning,
    Water Heaters

    FAQ

    Service Department South, Inc is currently rated 4.7 overall out of 5.

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Service Department South, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Service Department South, Inc offers free project estimates.
    No, Service Department South, Inc does not offer eco-friendly accreditations.
    No, Service Department South, Inc does not offer a senior discount.
    Yes, Service Department South, Inc offers emergency services.
    Yes, Service Department South, Inc offers warranties.
    Service Department South, Inc offers the following services: Residential Oil & Gas Burner Service & Installation (Not Exceeding 400,000 BTU’s). Installation Of Oil, Gas, Electric, Indirect & Booster Water Heaters. All Plumbing Related With Heating System. Air Duct Installation For Heating/Cooling Equipment. Installation & Removal Of Oil Tanks. Service Contracts Available.
    Oil/Gas Fuel Delivery

    Contact information

    PO Box 147, Peabody, MA 01960


    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM