M.A. Paone Plumbing & Heating

Same day repair, great job and excellent customer service.

same day service - polite, knowledgable

a true professional. He did everything we agreed on, on time with no problems, a pleasure to deal with . I wish every contractor was at the same level as Mike.

Michael is a warm and down to the earth person. Response to my call right away and come to give a free estimate within a hour, which was Saturday evening . A pro I called prior Michael wanted a photo... refuse to come, or charge a fee base on the distance, if I hire him, will get the $125 or higher back. Such a big contrast between these two! Michael ordered the heat tank for me and installed in a couple days. Since the old one is up the ceiling make the job difficult, but Michael keep his word, charge me the same amount money he quoted for the job. Of course, he did excellent job, running very well with the new heat tank. Thank you!

M.A. Paone Plumbing & Heating

Great company - will work with them again!

very efficient

clean and efficient install, however a leak in less than a year went unaddressed. Called Michael 3 times, he promised to return the calls but never did. Needed to contact another plumber for service.

Responded promptly to replace water heater. Quality work. Good price.

Mike was very pleasant, knowledgeable and professional. Came on time and the price quoted was the price payed. Thank you. ,

No Receipt (invoice ) for work done; promised me to email on 10/21 Installed water heater 10/20/2015 Promise me to install water heater from Plumbing warehouse but installed from home depot

They have not followed up on additional projects which I wish they would.

Mark and his associate were extremely professional and personable. They showed up on time and completed the wok within the expected time. Mark took the time to explain the process and even provided information on plumbing not related to the water heaters. It was a great experience and I would hire/recommend him anytime.

Consummate professionals with a sense of humor. These guys are terrific!

HONEST INTEGERITY SERVICE

Diligent and responsive communicating possible solutions and working warranty issues on replaced water heater.

IF YOU WANT A REBATE LOOK ELSEWHERE. REFUSES TO PROVIDE INVOICE. Michael was prompt in responding to our call. He came over the following day, which was a Saturday. He offered us several options. We opted for a water heater with heat pump, which was more expensive, because we wanted reduce our carbon footprint. We figured we could get the $750 rebate from MassSave and that would help, and then the heater would pay for itself. Michael and his assistant Carmen did the job well and were cordial. When Michael finished the job, he asked to be paid that day and told us that he would send us an invoice. He asked for the payment in cash. We told him that we could not get him cash that quickly, but that we could put a check in our mailbox for him to pick up later that night. Then he called and asked if our bank was local. It was out-of-state, so it took a few days to clear, and he was anxious about that. It is now September 22, and our job was done on August 17. I have texted Michael to request the invoice on Fri., Aug. 21; Tues., Aug. 25th; Sun., Sept. 13th; Wed., Sept. 16; and Sun., Sept. 20. I called him on Sept. 3rd, and Sept. 19. I have made contact with him SEVEN times in total, and he assures me that he is going to send the invoice and then does not. I have no idea why he is not sending the invoice, but I do know that it is costing my family $750 in additional expenses. Addendum 11/2016 - Mike did eventually get us our receipt and we got our rebate. We just had to heckle him a lot.

Mike came evening of my call to check my 15 year old water heating tank. It was in very poor shape. He made recommendation for replacement and was back the next day to install new tank. Excellent service, excellent professional work. Would highly recommend.