MasonWorks LLC

Five of the seventeen slabs in our entrance walkway had developed cracks over the years. I found MasonWorks on Angie's List, with excellent recommendations, and so e-mailed them. Jeff Souza responded promptly and gave us a quote for removing the damaged slabs and replacing them with comparable ones. The price seemed reasonable to us, and since the company came well recommended, we didn't bother to get a comparison bid. There was a minor glitch in scheduling the work, but the miscommunication may well have been my fault. When the crew did come, everything went smoothly.

Well, responsive to requests, so far it looks like a quality job. Flexible, professional, considerate.

The work performed by Masonworks was of a high quality. The parking space and the surrounding wall look very good.

He did an excellent job. He was helpful and patient in helping us making all the decisions. The quality of work was good.

It was excellent. They are probably the best people at what they do. They are really good at what they do. They are a little bit high in price.

We loved working with Jeff and his team! The price was reasonable for the scope of the work and did not change as the project progressed. He uses quality products. The work was done on schedule (and so quickly!). And the people who worked at our home were kind, professional, thoughtful and hard working. Most importantly, the work is absolutely beautiful. Even better than expected. Thank you!

Used these guys last year for snow removal in Cambridge - were pretty much the only company who responded to my inquiry, so I can't comment on their price relative to others. The crew is reliable, showing up at a reasonable time after a snowfall and the owner is responsive to requests/questions. Using them again this year.

Our small condo association (5 units) has used Masonworks for snow removal for one winter so far. We found them to be reliable, trustworthy, and very thorough in their work. In addition, they're responsive to our requests and easy to get in touch with.

from the beginning this went smoothed called for estimate showed up in less than 24 hrs with samples quote the next day scheduling was a dream, called in advance to confirm work, set time arrived early, stated day and half for the job however finished in one day we are so happy we'll have another project in the spring for them. great company and staff

Jeff was very kind and responsive upon initial inquiry. Despite of the early morning traffic, he came in on time as promised for an estimate. He also promptly replied my emails whenever I had a question. Bruno called ahead to set up work date. Then he and the crew arrived on time as scheduled and the two crew members worked without additional supervision. I had a chance to observe how the patio foundation was built layer by layer just as Jeff described in the quote. After two days, everything was exactly how I wanted and the work site was tidy and neat at the end. I was very glad that they did such an outstanding job! My neighbors told me over the weekend that they were also impressed by the work!

I obtained 5 estimates for this project. All were "A" rated masons on Angie's List. MasonWorks was in the middle cost-wise but exceeded all the others in terms of quality indicators I was seeking. The photos of their work on Angie's List and their website showed excellent workmanship. The typed estimate was very professional and detailed regarding the work to be done. I worked with Bruno (Jeff's partner). The team of 3 masons who did my project was outstanding. They were highly skilled and also considerate. They worked diligently and stayed late every day to remain on schedule. They were very careful when digging to minimize damage to my front lawn and to avoid hitting any lines, including irrigation system, landscape lighting lines and utilities. They cleaned up afterwards. My new walkway is absolutely BEAUTIFUL, and my paver patio looks like new. They also repaired some loose stones in pre-existing stone walls. I am thrilled with the quality of work done and plan to hire them again in the future. I recommend MasonWorks highly.

It went very well. About 6 weeks before the project began, Jeff came out and we talked through the plan. I told him about the drainage issue so he could factor that into his design. We walked up and down the path and he pointed out an area of the walkway where the water was getting channeled against the house doing damage to the woodwork. I was glad to have his feedback so that we could go ahead and expand the planned project at that time to also take care of damage that was being done to the back of the house. After the walkthough, I followed up with Jeff over email, providing picture samples of the granite steps and pavers we liked. He provided feedback on which samples he felt would work well and which would not be good choices given my particular layout. He left the final decision to me, but I was glad to have his expert feedback on the options. Things then went silent for a few weeks as Jeff's team worked on other projects in their backlog. When it was our turn, I received a call from Bruno who said he would be by the next day to begin work. Bruno was very good about walking me through the plan and making sure that everything I had discussed with Jeff was still what was planned. During the walkthrough, Bruno had the idea of an additional opportunity to provide drainage of water away from the walkway. His contribution to the overall design will hopefully help keep even more water away and avoid it icing over the path when winter comes. The team worked very quickly and was able to get the whole project done in about two weeks. We were happy to provide them with our parking spaces while they worked since there was no other good place for them to keep their equipment around our house, but they went above and beyond to move their equipment out of our spaces for the weekend so that we could use them for the two days they would not be working. Everyone was very nice and focused on their work. The final result looks fantastic. We had several very different proposals provided by several different teams, and this one was a middle-of-the-road approach in terms of cost and scope. We are extremely happy with the choice we made and with the work Jeff, Bruno, and the rest of the MasonWorks team did for us. We would not hesitate to recommend them to others who need work done on their landscapes, especially if their projects are "outside the norm" in some way. More than one landscaper took one look at our yard and drove on by without even bothering to stop, saying the layout was too complicated. MasonWorks not only accepted a challenge some others would not, they did a great job and provided fantastic results.

It was a very smooth experience. Jeff came initially and we discussed the project. He got back to me in a day with a detailed written estimate. Upon working out more details and choices in pavers and stone, we signed a contract and set a tentative start date. That got pushed back just a week due to weather but when the workers arrived they were fast, effecient, polite, and cleaned up after all was done. I made a few changes during the project and Jeff and co-owner Bruno worked out a change order and accomodated the changes. When installing the driveway Bruno took extra care to make sure the grading was just right and after the first rain it was clear that the driveway is pitched so as not to present any issues. We were very pleased with the results, it looks great and we would use them again.

It went well overall. The guys worked really hard and got things done in a pretty timely manner. The stone work and masonry was really excellent. The walls, steps, and driveway look really nice. It was pretty clear that the guys had less experience with landscaping and plants. When I contrast them with DoneRightLanscaping, which did our back yard, DoneRight had a much better handle on ideas to get plants that will look good, placement of the plants, etc. These guys were much more just doing what we asked them with no real opinions on what looked good and what didn't. Jeff had some sense for these types of things, but he came to sell us and that was pretty much the end of his involvement unless we specifically asked him something. They clearly run a model where there's a sales guy and execution guys. Sometimes things got lost between the two. Also, the guys who were actually on site didn't speak english, so it was really difficult to give them direction. However, in the end Jeff does really make it a focus of his to make sure you are happy with the work and will do what he can to correct anything you don't like. So my take away is if you need walls, steps, pavers, or anything made of stone, use these guys. If you want landscaping, I think there are probably better options. Ours was a mix, but overall we were happy.

Jeff came to house to take a look at the project and had an estimate within a day or two. We have a number of renovations going on at the house, including the rebuilding of the porch itself, and had to reschedule the project a few times. They were very understanding and flexible about the project scheduling. The crew arrived right on time and worked diligently for 2 days, finishing the project a day early. They are very talented masons; the steps, platform, and walkway are beautiful and exactly what we wanted.

Mason works was professional responsive every step of the way. They answered our questions and made advertisement to the job either at our request or because the job required them.

Fast. Efficient. Polite. Professional. This describes Masonworks on a nutshell. But I better elaborate to clarify what I mean. For my 10th wedding anniversary I decided to install a pool on my new house. The date of the event was drawing near and it was clear to me that the pool contractor would not be able to finish the pool deck on time. I contacted Masonworks and Jeff Souza the owner promptly responded to my call. He showed up, provide me with a written quote and as soon as I agreed with the price he sent me a Proposal for work. We agreed on a commencing date and he ordered the pavers on a rush. They started on time and finished before the agreed upon time which gave me enough time to finish the gazebo and other projects around the pool. My wife was always home while the project was undergoing and she kept me up to date with the progress and how courteous the workers were. They worked hard, arrived early and left late. Both the owner and the workers were very friendly, polite and easy to work with and accommodated our needs and small changes on the design without any hesitation. Our experience with Masonworks was far better than we expected. I highly recommend Masonworks. They are top notch contractors. Awesome finish product. Thank you guys.

The estimates I got all came out in the same ball park. I went with another company.

Masonworks did a great job with both the stairs and walkway. Jeff was helpful in deciding how to best tackle the projects and offered design suggestions that worked out great. We had a delay due to sidewalk construction being done by the city. Masonworks was very accomodating and stopped work on our walkway and waited until the city was done so that our walkway would tie in properly with the sidewalk. We are very happy with the outcome of both projects and look forward to additional work with Jeff, Bruno and their crew.

On August 8, 2013 the provider and his male assistant arrived at our house without telephoning in advance. As it happened I was in the bathtub, and answered their announcement through the front door that they were here to inspect and make plans for the work with the specific request, "PLEASE WAIT." I finished my bath, dressed, came downstairs and went out the front door to meet the provider; they were nowhere to be seen. I then walked through my house calling out the provider's name and heard him call from the back of the house, in the site of the work area. I entered the basement space and found the provider and his assistant already there, discussing the work. Referring to the fact that I had specifically asked them to wait outside, that I had not been called in advance, and that I was currently at home alone, I told the provider that in future visits I would appreciate a phone call before arrival, to say nothing of not entering the premises against my expressed directions. The provider responded by saying, "Well then we'll settle this. I'm not gonna do your job. I'll send you the contract back," indicating to his assistant to leave. I made clear that I was willing to resolve the situation rather than register a formal complaint; I also noted that it would surely not be in the provider's better interest to leave in this manner, as I would be compelled to report what had happened on Angie's List, where he maintains a very strong rating (indeed, this is why we had elected to go with him as a contractor in the first place.) He ignored me completely, and neither he nor his assistant would even make eye contact as they climbed into their trucks and left. I am not cavalier about putting negative information about service providers online for public consumption--but in this case, I especially felt compelled to do so on behalf of any other women or single individuals who may consider working with this contractor in the future. Beyond disrespected, I felt unsafe following our interaction. Clearly, this is not someone who makes good decisions under pressure.

From start to finish I was delighted with the professionalism of the company and the work they performed. The owner of the company came out and talked to me about the product they would use as pavers and why they would use them rather than others. He was prompt in sending me a detailed proposal and drawing of the work to be performed. The workers who came out were also very professional. They came early and left late, making sure everything was left neat. The craftsmanship was first class. The retaining wall was not only built well but is very attractive also. I had given them a rough idea of what I wanted the wall, stairs and walkway to look like. Their design and final product was better than I could have imagined. They put rich loam on the area where they had removed the grass and seeded it also. When they left everything was washed down and clean. I couldn't have been happier with their work. I can say that about few contractors.

The first thing that stood out about Jeff's company is that the estimator showed up EXACTLY on time. And he said, "We value our clients time more than our own, so we're always on time." And they were, every day. They accommodated a change order with minimal added expense, cleaned up the space very well each day and at the end of the job, and were tireless in getting a permit from a very difficult town building department. They did a great job and their work really transformed the look of the back of our house.

Excellent experience. MasonWorks exceeded our vision. They extended our backyard patio, added a stone wall with built in outdoor grill, added a stone wall firepit, and placed cobblestone edging in our front and back yards. Work was top notch. Attitude and experience were top notch. MasonWorks guys were always prompt and worked under harsh weather conditions (which we tried to mitigate as much as possible). Workmanship and final product were even better than we hoped. Slightly pricier than the competition, but well worth it. We are harsh critics and rarely give a glowing review. MasonWorks was excellent all around. Friendly and easy to deal with. Highly recommended.

The work was completed as promised and at the price promised in a very prompt and professional manner.

Jeff came out and described what he would do. He provided great suggestions on what would match the style of the house. The crew started on time and did a great job keeping the mess to a minimum.