Lee's Hardwood Floor Service

THE TWO INDIVIDUALS THAT REFINISHED THE FLOORS WERE QUICK AND EFFICIENT. THE JOB QUOTED WAS VERY REASONABLY PRICED. DEFINITELY CALL THEM FOR THE SMALL JOBS. ONLY DOWNFALL WOULD BE THEIR ENGLISH ISN'T THE BEST... BUT THE WORKMANSHIP IS!

THERE WAS A MISCOMMUNICATION BETWEEN THE GUY WHO GAVE ME MY QUOTE AND MADE MY APPOINTMENT AND THE GUYS WHO WERE ACTUALLY DOING THE WORK. SO THEY DIDN'T KNOW ABOUT MY FIRST JOB, ONLY MY SECOND JOB. IN THE END THE COMPANY WAS VERY RESPONSIVE TO MY PHONE CALLS AND WAS ABLE TO SCHEDULE MY FIRST JOB. THE ONLY ISSUE WAS THAT IN THEIR EFFORT TO SQUEEZE IN THE FIRST JOB, THEY WERE VERY LATE. HOWEVER, FOR THE SECOND JOB THEY WERE ON TIME AND EFFICIENT.

I WAS TOLD THAT THE JOB WAS GOING TO TAKE 2 DAYS. THEY ARRIVED BOTH DAYS ON TIME AND WERE VERY PROFESSIONAL ABOUT THEIR WORK. BEFORE THEY STARTED I POINTED OUT THAT THE TRANSITION FROM 1 ROOM TO THE NEXT WAS NOT LEVEL AND COULD THEY FIX IT? THEY SANDED THE TRANSITION DOWN SO THE FLOOR IS NOW LEVEL FROM ROOM TO ROOM. THEY DID A GREAT JOB, WE ARE VERY PLEASED.

GOOD SERVICE AND LESS OF A MESS THAN EXPECTED. VERY PLEASED WITH THE RESULTS.

LEE'S WAS ON TIME, FLEXIBLE, (SINCE I HAD TO RESCHEDULE APPOINTMENT), VERY FRIENDLY, COST-EFFECTIVE,PROFESSIONAL, AND QUICK. I WOULD DEFINITELY US THEM AGAIN!

A REP CAME TO MY HOUSE THE NEXT DAY. HE WAS VERY PROFESSIONAL AND TOLD ME SOMEONE WOULD GET BACK TO ME WITHIN THREE DAYS WITH AN ESTIMATE. SINCE THEN I HAVE MADE 3 PHONE CALLS TO LEES. THE MAN WHO ANSWERED THE PHONE ON ALL THREE OCCASIONS SPOKE BROKEN ENGLISH AND WAS DIFFICULT TO COMMUNICATE WITH. I BELIEVE HE SAID THAT HE WAS HAVING A HARD TIME GETTING THE 5 OAK PLANKS NEEDED TO MATCH MY HALLWAY. I STATED THAT AS LONG AS THEY CAN MATCH THE TYPE AND COLOR OF WOOD THAT I WAS WILLING TO GO WITH A SMALLER PLANK. NO PHONE CALLS WERE RETURNED AND I HUNG UP THE PHONE FEELING HE DIDN'T UNDERSTAND ME AND THAT I CERTAINLY DIDN'T UNDERSTAND HIM. IN THEIR DEFENSE, I HAVE HAD TWO RELATIVES USE THEM IN THE PAST AND I KNOW THEY DO EXCELLENT WORK. I BELIEVE THE PROBLEM LIES STRICTLY WITH THE PERSON ANSWERING THE PHONE. I CAN ONLY IMAGINE HOW MUCH BUSINESS HAS BEEN LOST BECAUSE THE PERSON THEY ARE USING TO REPRESENT THEIR COMPANY DOESN'T RETURN PHONE CALLS AND IS HARD TO UNDERSTAND.

THE WORK WAS DONE QUICKLY, EFFICIENTLY AND THEY DID A GOOD JOB. THEY WERE HERE ON TIME AND SCHEDULED THE JOB ON A FRIDAY AND SATURDAY SO THAT WE COULD MOVE OUT OF THE HOUSE FOR THE WEEKEND. THEY VACUUMED AND CLEANED UP AFTER THEMSELVES. MOST COMPANIES WERE NOT INTERESTED IN SUCH A SMALL JOB, SO THE OTHER QUOTES WERE HIGH.

PRICE WAS FOR 150 SQ. FT. THEY HAVE A MINIMUM PRICE, AND ASK FOR A DECISION MAKER TO GIVE THE ESTIMATE. THEY SENT OUT AN ASSISTANT, BUT HE HAD NO AUTHORITY TO MAKE ANY DECISIONS OR ANSWER QUESTIONS.

TOM LEE IS WONDERFUL, RESPONSIVE, TRUSTWORTHY, AND WITH A SKILLED CREW. THEY WERE ABLE TO WORK WITHIN OUR TIGHT SCHEDULE ON VERY LITTLE NOTICE, AND THERE WERE ABSOLUTELY NO PROBLEMS. I WISH ALL CONTRACTORS WERE THIS GREAT!

EXCELLENT TURN AROUND TIME AND COURTEOUS EMPLOYEES. THEY STUCK TO THEIR TIME AND DOLLAR ESTIMATE, AND DID NOT TRY TO SELL MORE SERVICES OR INCREASE THE PRICE. GOOD OVERALL QUALITY, THOUGH THEY DID SPLASH POLY ON BASEBOARDS AND DID NOT TOUCH IT UP OR WIPE IT OFF (IT DRIED AND I NOW NEED TO DEAL WITH IT) AND LEFT SLIGHT STREAKING OF FINISH VISIBLE IN BRIGHT SUNLIGHT IN CERTAIN AREAS. OVERALL GOOD JOB, AT A GREAT PRICE, WITH SUPERIOR TURN AROUND TIME. I WOULD RECOMMEND THEM TO ANYONE WHO WANTS GOOD VALUE AND GOOD (THOUGH NOT MUSEUM) QUALITY.

LEE'S RESCHEDULED WHEN I HAD TO DELAY START. WORKMEN WERE ON TIME, ORGANIZED, AND EFFICIENT. AFTER OTHER WORK IN THE APARTMENT LEE'S DID A THIRD COAT FOR $200. DOOR TREADS TREATED MORE CAREFULLY WHEN I POINTED OUT. I'M VERY PLEASED AND THRILLED WITH FLOORS.

THEY WERE PROMPT, KNOWLEDGEABLE AND THE FLOORS CAME OUT PERFECT.

VERY FAST AND RESPONSIVE. CAME FOR A QUOTE ON A SATURDAY AFTER WE CALLED ON A FRIDAY, STARTED WORK THE FOLLOWING TUESDAY, FINISHED ON THURSDAY. QUOTED $850, CHARGED $825. ONLY REASON FOR A B IS THAT IF YOU ARE PICKY THERE WERE SOME IMPERFECTIONS. WE HAD THEM COME BACK TO ADDRESS A COUPLE OF SMALL ISSUES, WHICH THEY DID THAT DAY. OTHER THINGS WERE VERY MINOR AND NOT NOTICEABLE UNLESS YOU REALLY LOOK FOR THEM. OVERALL IT LOOKS GREAT AND THE PRICE WAS RIGHT. OVERALL, I'D GIVE THEM AN A- IF I HAD THAT OPTION.

FOUND THIS BUSINESS TO BE UNRELIABLE.

THOMAS WAS GREAT TO DEAL WITH AND QUICK TO RETURN MY CALLS. THEY WERE ABLE TO DO THE JOB WHEN I NEEDED THEM AND FINISHED ON SCHEDULE. THOMAS EVEN CAME TO MY OFFICE IN DOWNTOWN BOSTON TO DROP OFF THE KEYS AFTERWARDS. I WAS UNFAMILIAR WITH HARDWOOD FLOOR REFINISHING BEFORE THIS, BUT THE DUST AFTERWARDS TOOK MORE CLEANING THAT I HAD ANTICIPATED. I HEAR THIS IS THE NORM THOUGH. ONE THING; THE CREW LEFT A GARBAGE BAG OF WOOD DUST ON MY CURB AFTERWARDS THAT THE GARBAGE COLLECTORS REFUSED TO TAKE. WHEN I ALERTED THOMAS TO THE PROBLEM, HE PICKED UP THE BAG THE NEXT MORNING HIMSELF. I WOULD DEFINITELY USE LEE'S AGAIN.

CAME TO GIVE ESTIMATE WITHIN ONE DAY, AND STARTED THE JOB THE FOLLOWING WEEK, AT OUR CONVENIENCE. FLOOR PREVIOUSLY HAD LINOLEUM TILES OVER HARDWOODS, AND LEE'S WAS NOT DETERRED BY THE ADHESIVE LEFT ON THE WOOD. SANDED AND PUT ON TWO COATS OF POLY IN TWO DAYS (ABOUT SIX HOURS TOTAL). FAST, GREAT WORK--OUR FLOOR IS NOW MORE HANDSOME THAN I COULD HAVE IMAGINED! THEY WERE A LITTLE LATE ON THE FIRST DAY (BY AN HOUR OR SO), BUT THEIR QUICK WORK MADE UP FOR IT.

DESPITE A VAN BREAKING DOWN, THE CREW MANAGED TO GET THE FLOORS COMPLETED OVER A 2-DAY VERY TIGHT SCHEDULE, INCLUDING A SATURDAY. COURTEOUS, PROFESSIONAL, AND REASONABLY PRICED.

THEY WERE VERY FRIENDLY AND THEY LEFT THE AREA VERY CLEAN AND DID A THOROUGH JOB.

ESTIMATE APPOINTMENT WAS QUICK AND EFFICIENT. WORKERS SHOWED UP ON TIME FOR THE JOB, AND FLOORS WERE REFINISHED QUICKLY AND BEAUTIFULLY. THE ENTIRE EXPERIENCE WAS A PLEASURE.

ALTHOUGH THEY WERE QUITE COURTEOUS AND THE WORK WAS FINE, THEY NEGLECTED TO CRACK WINDOWS. THE FUMES BUILT UP SO THAT THE UPSTAIRS UNIT WAS ALMOST UNLIVABLE. IT ALSO SET OFF THE CARBON MONOXIDE DETECTOR AND NECESSITATED THAT THE FIRE DEPARTMENT COME TO CHECK IT OUT. THE FIRE DEPARTMENT ALSO SAID THAT THIS COULD REALLY HAVE BEEN DANGEROUS (THEY'VE SEEN EXPLOSIONS FROM THE BUILD-UP OF FUMES). WHEN I MENTIONED THIS TO THE COMPANY, THEY SAID THAT THEY'D NOT HEARD OF SUCH A THING.

I DID NOT GET OTHER ESTIMATES, BUT WAS TOLD BY OTHERS THAT THIS PRICE WAS A LITTLE HIGH.

EXCELLENT PRICE, VERY PROMPT AND COURTEOUS SERVICE. FLOORS WERE DONE VERY WELL, ALTHOUGH THERE WERE A FEW PROBLEMS WHICH NEEDED TO BE REDONE. I SUGGEST NOT TO PAY THE ENTIRE BALANCE UNTIL THE JOB IS COMPLETED TO ASSURE THAT YOU ARE SATISFIED WITH THE WORK.

I CALLED ON SUNDAY OF COLUMBUS DAY WEEKEND, THEY CAME AT 8:30 THE NEXT MORNING TO MEASURE AND CAME BACK AT 10:30 TO WORK, TWO GUYS, THREE HOURS--AMAZING, AND VERY POLITE AND NEAT.

SAM DID A FANTASTIC JOB! LOOKS ABSOLUTELY BEAUTIFUL! THE LIVING ROOM HAS BEEN COVERED BY A RUG FOR ABOUT 30 YEARS, AND THE FLOOR NOW LOOKS BRAND NEW. HIGHLY RECOMMEND!

VERY COURTEOUS AND RESPONSIVE COMPANY; VERY PROFESSIONAL. SPENT A LONG TIME LOOKING EVERYTHING OVER, AND THEN WROTE UP A CONTRACT DETAILING THE WORK TO BE DONE. THE FINISHED PRODUCT IS EXCELLENT.