Rodenhiser Home Services

Excellent. Finished on time with no issues during or after installation

Everything was completed with no issues. Happy with install so far.

Very well like always. I recommend them for important repairs or jobs. We've had so many rip off jobs and I never have to worry with their work. But be ready to pay up!!! I recommend purchasing your own parts prior to the repair vist save some money.

Im sure its great company but my overall experience with them has been horrible. Signed up for their “home sevices “ contract And they are quick to sell you that. Scheduling is a complete mess with hardly any follow-up. recently cancelled my contract . The final straw was: AC repair which was done well in advance of a heat wave ealrier this summer. During this intial repair was told neeeded to have ac pipe replaced. I paid the deposit immeidately. Was told 2 week truaround. Didnot hear back at all and no communication . Highly unprofessioanl. I Constantly followed up only to be told we are rpritizing other customer and are too busy . My family, including elderly father in law remained without cooling middle of a heatwave (we made alternate arrangements). I also called in for an emergency request (despite having paid a deposit 3+ weeks in advance and well before any heatwave). Was told will get a call back and never did. After repeated calls, he “customer service” gave me a date almost 10 days out. Reason: well its a big job and needs few hours (didnt they take the deposit based on the estimated work that n to be done and knew the nature of the job?) They finally fixed the issue after almost 1.5 months . Simply unacceptable and basically unprofessional behavior. I DO NOT recommend anyone using their service. My advice is to go with another reputable company that can provide and serve their customers when they need it most. In all fairness, their plumbers are really good but ac and heat repair technicians i would simply not engage with. At least this is my experience others may have a different perspective.

Missed appointment , poor communication, high cost. Ended up using someone else to finish project

It's fixed is what matters now. They are qualified techs. I did ask for an itemized bill and still don't have I need it on paper this device won't print it for some reason unknown to me, Tom G

perfect - no issues with electric or plumbing

Great! Responsive and reliable. Excellent customer service.

Very professional service and clear explanation of services provided.

Communication horrible across the board. Sales rep who gave a quote had lengthy delays in responding to clarifications. Before installations, he took a video of where things should be installed and routed. First day of install, wrong parts were purchased and they attempted to install before I made them check again. The installers also said they couldn't follow the plan the sales rep guaranteed they would be doing, and had to completely redesign the install. Project install took 3 days longer than I was initially told it would. Company failed the electrical inspection a month ago. I've contacted Rodenhiser twice to figure out when they're going to finish the work, and I've been told they'll look into it and get back to me, but never have.

Truly awesome and professional outstanding

Excellent! The most professional group of installers and support team we have ever worked with. The system has outperformed our expectations.

everything they did was excellent, their techs are highly trained, they work quickly and the end product for the install looks and works great. They have an annual maintenance contract that covers checkups in the spring for A/C, and the fall for the furnace. Never seen a more thorough report after each checkup. The office staff is very responsive and knowledgeable about all of their services, overall I would say they run a really great operation.

great, Rodenhiser has always been our go-to for home repairs

Fantastic experience. Kitchen sink no longer drained. We thought they solved it but it backed up again that evening. They returned the next day free of charge and got it working. Highly recommend. Friendly, respectful, covid conscious/safe.

I've been paying $40 per month since 2018 for their platinum plan, but the quality of the service checks has plummeted drastically since I signed up. It's a shame because a few years ago they were quite thorough. I finally cancelled.

They had to order a part over a month ago. I have called and they were supposed to get back to me about the status but have not. I realize things are delayed but they should communicate that to me.

The Units are great. They were in and out in a few days. Everything went as expected. They are a little higher in price than others, but well worth the cost.

Awesome! The whole team at Rodenhiser was/is amazing. We are having them clean our chimney too.

It went well. Technician solved a problem previous tech couldn't

The installation was fast and extremely well done. The work has sense been praised by other professionals for the quality of the job.

Excellent; their techs are experienced, polite and professional and very efficient. We love the ductless system they installed for us last year. The service call was for an annual system check covered by our warranty.

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

Great job! Scheduling was a breeze. The repair person came on time, completed the work quickly and left the area clean.

Excellent. The repairmen were very professional