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SERVPRO of The Bridgewaters

3.9(
6
)

Basement Waterproofing, Biohazard Remediation, Dryer Vent Cleaning,

... +10 more

About us

As a trusted leader in the restoration industry, SERVPRO of The Bridgewaters has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, upholstery cleaning, deodorization, bio - hazard death scene cleaning, yacht cleaning (interior) home cleaning, hoarder services, fire and soot cleaning, pressure washing, soda blasting, Ice blasting.

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.96 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
17%
3
33%
2
0%
1
17%
Rating CategoryRating out of 5
quality
3.9
value
3.3
professionalism
3.9
responsiveness
4.5
punctuality
4.3
Write a review
Showing 1-6 of 6 reviews
Lee Ann G.
03/2015
3.0
unknown
Description of Work: The technicians were prompt and friendly. The job was completed. That is where it ends and takes a turn. The manager, Mike Sayce, arrived next day to give a quote for the job, for payment by card/check or to submit to insurance, further stating we as the homeowners could think about what we wanted to do, saying that he would follow up the next morning to discern if we would pay out of pocket or submit to insurance. At the time of the quote in person, Mike Sayce made no mention that the quote was in any way an estimate, nor did he say it may be a bit higher, nothing. The quote was the quote. The job was done at that time and there were no what-ifs at that point. It was also arranged at that time for technicians to return next morning to pick up machines and collect payment then. Mike Sayce called next morning, 15 minutes prior to arranged time for technicians to pickup of machines and collect payment: the price was suddenly 13% higher than what was quoted. After questioning for answers why, the price quoted was suddenly acceptable. Minutes later, the technicians arrived with several papers stapled together where there was no clear breakdown of charges, and there was the "new" higher price with no explanation. They then had to call Mike Sayce to confirm the original price quoted was the price the homeowners would pay, and the technician then made adjustments to the invoice before accepting payment. The technicians collecting the payment felt the manager takes advantage of people and then makes the techs do the dirty work collecting the payment from angry customers who feel taken advantage of. It is unfortunate that in time of crisis there are people ready to prey on the customer. Truly disappointing. |We have to say the technicians doing the work were polite and helpful. They did a fine job of cleanup. Too bad the experience had to be soured by dishonesty.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
Response from SERVPRO of The Bridgewaters
I am disappointed that you feel that your experience with our company was less than stellar. You did compliment the crew that came out to do the work and I thank you for that. I wanted to clarify that Mike Sayce is an Estimator not a Manager. It is his job to go to a job site and estimate the cost of the job. Occasionally there are items that are missed during the initial estimate, I am assuming this is exactly what happened. Mike came out to your house on a Sunday, when he returned to the office on Monday he realized his calculation was off by $64.99. Dishonest is a strong word. There was no advantage for Mike S. to be dishonest in charging you $64.99. As you stated the crew collected the payment not Mike. As far as the original quoted price "suddenly was okay", as one of the owners I stress to all of my employees that if they make a mistake they need to fix it. What happened was a mistake and wasn't being dishonest. Mike agreed to his initially quoted price because he made a mistake and took responsibility for it. With regard to an itemization of services; the work at your home was on a weekend, we returned on Monday morning, there was not sufficient time to post the information and print out a list. Had you called our office we would have gladly issued and itemization. If you still want an itemization we would be more than happy to provide it for you. I hope this explanation has cleared up any concerns that you may have about our company. We have been in business for 22 years and always try to please our customers as much as is possible. Kathy Moschella
Joanna O.
02/2014
1.0
Too expensive and wanted to duplicate work performed by another cleaning company.
Description of Work: I requested clean up after puff back from my oil furnace.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from SERVPRO of The Bridgewaters
First the back ground information needs to be provided. We were called by (removed member name) to inspect and give an estimate to clean her home after her furnace malfunctioned causing a Puff back which is when the burner only partially burns fuel and spews out dirty soot. To clean this off surfaces like walls and ceilings requires several steps starting with a Dry Sponge then washing and rinsing. That procedures is repeated on every surface and material including contents and clothing. An appointment was set up for me to inspect, the day and time I arrived (removed member name) was not there, her son was and he showed me around. I had several questions that needed to be answered and the son couldn’t do that so I spoke with her on the phone. Something like event is typically covered by a homeowners policy but as it turns out (removed member name) did not have the proper insurance coverage so she was on her own. We set up another appointment we did meet and discussed options. Nothing that we discussed was being done by anyone else, she asked me for an estimate and we provided it based on the conversation that we would do all the cleaning needed in select rooms. I don’t set pricing, we follow industry standards, I gave her a price based off those guidelines. She never asked to skip areas but a complete cleaning in each room from ceiling to floor and everything in-between. Because of her own error of not having insurance which would have paid for the cleaning, she is unhappy with price because it’s coming out of her own pocket. We used industry standard pricing only, we don’t make up prices just because….
Gary G.
01/2012
3.0
See above
Description of Work: They removed several inches of water from my basement, tore up carpeting and padding and cut up all walls about two feet from floor While they responded quickly I was not happy with the service since they removed and threw out a kitchen cabinet and all moldings without my permission. I do not think this was necessary and it cost thousands to replace. In addition, they did not clean up well after the water remediation. They did not confer with us nor the insurance company on the repair work.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$5,600
Response from SERVPRO of The Bridgewaters
This complaint stems from an insurance claim filed with Liberty Mutual. ServPro has an agreement with Liberty Mutual to perform water mitigation for their insureds. There are very strict guidelines that we must follow in order for the work to be completed to the satisfaction of Liberty Mutual. There was a power failure due to a freak storm that passed through the area which caused the member’s sump pump to fail causing several inches of water to accumulate in his basement. The water had been standing there for over 48 hours before we were even called on-site. We performed the work as described by The Clean Trust (formerly IICRC) standard and within the limits of the Liberty Mutual agreement. We believe the member is unhappy due to the fact that he only purchased $10,000 sump pump backup/overflow coverage limit from Liberty Mutual. Our mitigation services consumed a little over half of the limit based on the sheer size of the member’s basement which was already negotiated down at the request of the assigned Liberty Mutual adjuster as the original amount we originally billed for was approximately $7,400. This left the member with approximately $4,400 in coverage to rebuild his basement which is nearly not enough to put his basement back to its original condition before the loss happened. With regard to the member’s complaint about disposal of the kitchen cabinet, it was necessary to remove and dispose of it due to the fact that the cabinet was manufactured from particle board with a faux wood laminate veneer. Since the water had been sitting for over 48 hours, the cabinet swelled and the veneer had already started to separate from the particle board, which cannot be salvaged or dried to bring the cabinet back to its original condition. Also, all of the base moldings needed to be removed and disposed of as they were warped and unsalvageable due to sitting in water for over 48 hours. In order to remove the affected drywall 2 feet up from the floor as the water had already wicked up the drywall, the base moldings must be removed. All of the carpeting and pad were removed as it has been submerged in water and had already started delaminating causing the carpet and bad to become unsalvageable. In regard to not cleaning up well after the remediation, we had disposed of all affected materials in the dumpster that was provided by the member. With regard to communication, we are required to provide daily drying logs to Liberty Mutual per the account agreement to show the progression of the the drying process. The member was also advised from day one and throughout the entire process as to what needed to be done to mitigate the water properly. It is extremely difficult in claims such as this with a sump pump backup/overflow in that insurance companies only offer limited coverage. When a consumer, purchased this type of coverage, in most cases is either not explained fully or does not understand that when a loss happens and this coverage is used that they are limited to the amount purchased. In this case, the member had only purchased $10,000 worth of coverage which was certainly not enough due to the size of his finished basement which is what we believe is the basis for his complaint. We believe we have already resolved the member’s complaint in the negotiation with Liberty Mutual from our original billed amount of $7,400 to $5,600.
Scott R.
02/2011
5.0
basement waterproofing
  + -1 more
They were very quick, professional, brought in the most awesome equipment, and were super fast. They are very hard working. They had to move a heck of a lot of stuff, and they had a good attitude about it. I would recommend them. The price was very fair. The quality, punctuality, and professionalism were very good. They were very responsive.
Description of Work: They waterproofed my basement.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from SERVPRO of The Bridgewaters
Thank you for your kind words. Don't forget to recommend us to your friends and family!
DEBORAH L.
04/2010
4.0
basement waterproofing
  + -1 more
They did a good job, considering the number of customers that they needed to get to in a short period of time (flooding in Mass. early April, 2010
Description of Work: Water removal from basement; carpet removed; paneling cut; floor treatment for mold
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Katherine M.
11/2006
5.0
basement waterproofing
  + -1 more
Excellent work, a bit expensive but they were very responsive, showing up 3 hours after I called. They removed everything from the basement and started the cleanup immediately. Within 3 days it was as if the leak never happened. They dealt directly with my homeowners' insurance company and helped to relieve some of the stress you're faced with in that kind of emergency. Very pleasant and courteous.
Description of Work: Clean up after hot water tank blew up, causing water to leak into finished basement.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Response from SERVPRO of The Bridgewaters
Thank you [member name removed] for your great review! It was a pleasure working with you.

    Contact information

    85 1st St, Bridgewater, MA 02324

    http://www.servprothebridgewaters.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Basement Waterproofing,
    Biohazard Remediation,
    Dryer Vent Cleaning,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Pressure Washing,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    House Cleaning,
    Drapery Cleaning,
    Carpet Cleaning

    FAQ

    SERVPRO of The Bridgewaters is currently rated 3.9 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    SERVPRO of The Bridgewaters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, SERVPRO of The Bridgewaters does not offer free project estimates.
    Yes, SERVPRO of The Bridgewaters offers eco-friendly accreditations.
    No, SERVPRO of The Bridgewaters does not offer a senior discount.
    Yes, SERVPRO of The Bridgewaters offers emergency services.
    No, SERVPRO of The Bridgewaters does not offer warranties.
    SERVPRO of The Bridgewaters offers the following services: Carpet cleaning, upholstery cleaning, deodorization, bio - hazard death scene cleaning, yacht cleaning (interior) home cleaning, hoarder services, fire and soot cleaning, pressure washing, soda blasting, Ice blasting.

    Contact information

    85 1st St, Bridgewater, MA 02324

    http://www.servprothebridgewaters.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day