Coach USA Moving and Storage

The worst ! Chaos, confusion and $$ hungry!!! Please remove this company from HomeAdvisor list. I just gave up & paid.

They are terrible at communicating the exact process of the move. They picked up my items that sat in their facility for weeks before transporting my stuff to me. It took practically a month to receive my stuff when the customer service rep said it probably only be 2 weeks. Worst of all is they broke quite a few items including a $1200 marble top. If you don’t get extra insurance you only get 60 cent per pound the item weighs so $60 for a $1200 item! If you go with them make sure read all fine print at least twice! Don’t listen to what the employees have to say!

This box didn't allow sufficient characters. Read the full story here: https://www.yelp.com/biz/coach-usa-moving-and-storage-ashland?hrid=mlJ9hIxXKKHWEJ6Y2yTxbg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

I had the privilege of working with Helen to help my mother-in-law with her move across the country. She was very easy to talk to, explained their process and costs and most importantly set realistic expectations for how the move was going to happen. We spoke several times to come up with an accurate inventory, so there wouldn't be any surprises come moving day. She took extra time to go over how their pricing worked and made sure we understood what to look for as we were shopping multiple companies. Once the decision was made & the moving date set, things continued to go smoothly. The movers arrived as scheduled and did a great job. My mother-in-law added things not previously on the inventory and thus incurred additional costs. This was not a surprised, as it was previously discussed. Today was delivery day and they just finished. Everything went smoothly and as promised. I inquired on Mon and they said to expect delivery on Thur or Fri. On Wed the driver called and said he would arrive Thur afternoon and they did (although an hour later than planned). Overall, it was a great experience. There was a lot of trepidation when this process started, but you can rest assured that when you hire this moving company and give them an accurate inventory, you will have a smooth move and a great price. I would definitely use them again.

Moved from MA to TX. Coach Movers did an excellent job from pick uo to delivery. Both crews were great! Accross country and not one item broken damaged or lost. I definitely recommend this mover!

Working with Helen was wonderful. She is an Asset to Coach.

They hit me with a $200 dollar charge because the truck was too big to get in my apartment complex....this was bogus. They used my delivery as ransom...would love to discuss further...feel cheated..