Coach USA Moving and Storage

Don't waste your money. They will cost as much as mayflower or more but you won't get the professional service that a more reputable mover will give you. They packed for us and when we were near them they were good but when we were not, it was another story. They said our furniture would be stored in Kansas but it ended up in Florida. Our move was from Nebraska to Texas. When we got our furniture, boxes and pieces of furniture never made it to us and a lot of the pieces that did were either damaged or completely broken. Not the kind of service you would expect for about $7500. They up charged and customer service talked a good game but you would get more response from the IRS.

Warning to all: do NOT use this company! Terrible experience. Moved from Omaha, NE to Florida. Several items were ruined, smashed, or broken. Items never made, it - simply never delivered, never found, and talking to customer service is a joke. They take your info. But never get back to you. When they came to pick up items, they made me pay more, claiming I had more items than originally listed, which I did not! (They suggested that if I gave a big tip, they could work with me on the additional charge! Say what?) They offer insurance of $.60 per pound, stating that is all they have!? Obviously will not cover the value of any item. When delivering my items, they actually tried to deliver 2 boxes of someone else, stuff, which I was able to catch amid all my boxes. I imagine the stuff that I am missing is sitting in the garage of someone. My best advice is to find another company!

Do not hire this company. Damaged, crushed, destroyed new washer & dryer set, glass items, bronze statue, upright piano carried on end and then dropped, entertainment wall unit (solid wood), $15000+ in losses. Loaded boxes half full with no packing material and then charged extra for using more space than quoted...charged an added $6000. They referred the claim to their independent claims company. They offered $106. Yes, one-hundred-six. Avoid this company. They do not handle it with care. They do not care. They will screw you over. I can be reached at 229-237-4123 to stand firm on this review. Avoid COACH Moving and storage.

Tell the movers if you live on a busy street where parking is difficult. They will have to use a smaller, rental truck and it will cost $150 extra.

First, Not to name anyone but, Anthony was not only not truthful but an out and out liar. We were given a move in date and then at the pickup a second date was given 10 days past the date. Up charge after up charge, and then lost product. I will be posting more soon.

First they should explain all they do for the clients.. Next they must be mindful that clients need their property delivered timely. I know they need to consolidate loads for the business to be profitable, however having your belongings for 5 weeks from the time of pickup is not beneficial to the clients. I applaud them for how very well they wrap and protect the items.!!!!

They picked up the furniture on Dec 8. It is been a week and the company has no idea when it will be delivered. They will not even a ball park figure. I WILL NEVER USE THIS COMPANY AGAIN.

They promised us a pickup and delivery window. Pickup was crucial. They were going to miss it by a day. They made it only after I reminded them of the contract. There seems to be a disconnect between the scheduling people and the dispatch office who actually sends out the crews. The crews were good. But we found out our stuff was transferred like 4 times between pickup, warehouse, trailer truck and drop off. We had dishes and pictures broken in that process. And drop off to us missed the mark by almost a week.

We moved furniture & belongings from one location to two other. First move (tri state) went beautifully. We are in the first half of the second move. Everything picked up well & we are very pleased. We will undertake delivery in less than a week. Expecting it will go as well.

We moved a small amount of furniture and boxes from Pa to Florida. I had two pieces of antique furniture pieces that I inherited from my mother. They picked up the items and put them in storage for a month. Took 3 weeks to get to Naples, where one piece was missing. I have been on the phone for over 2 months getting absolutely no where. I filled out the claim for and no response. I told them from the beginning I do not want to be reimbursed, I want the piece of furniture. They give you the run around so you will just give up. The claim department is useless.. When you are moving make sure you read the reviews. I have moved 3 times in 8 years and two other times. This is the worse experience I have ever experienced.

Helen at customer service was excellent. She helped me keep the price as low as possible. Again thank you so much.

We needed 67 boxes (wedding presents) moved from our basement in Boxford MA to our sonâ s new home in Charlotte NC. A small job but a valuable one. Coachâ s sales person, Helen, was very good and gave us confidence. The pick up went fine and the delivery was quick and we are told all boxes were accounted for and in good order. Thatâ s what we thought we were ordering and thatâ s what we got. So, yes, I would recommend Coach for a job such as this - too large to do it yourself but way too small to go direct.

George the delivery person was a pleasure to work with. Went above and beyond what I expected. Moved all my things up my very steep driveway and set up all the large pieces in the rooms that I wanted.

Either move your breakable yourself or have them pack them. Movers were very rough with boxes and much of my glassware was broken even though boxes were marked fragile. Customer service was fantastic and furniture was well wrapped. Delivery crew was very competent and professional.

Coach USA Moving and Storage is a horrible company. their customer service, after the fact, is non existent. the company they hired to pick up my items were professional however not the same company that delivered my items. the company that delivered my items were also professional. the big problem came when an item (suitcase full of expensive diving equipment) was missing form my delivery. i called the driver almost immediately and said that he would check with his dispatcher. no return call or correspondence. i emailed coach to apprise them of the situation and no response. email 3 other time and no response. i will not use this company again and suggest that homeadvisor delete them form their vendor list.

Any moving company every again. I feel so displaced and spending more money buying things that are sitting in a truck somewhere!!!!! Over priced and not worth it!!

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satisfied

It was very easy to work with them and entire moving process was smooth.

Great value. Easy to work with. Highly recommend.

Our experience with Coach USA was horrifying. Firstly, they took 6 hours to put our belongings on their truck. We had a one bedroom apartment, and everything was already packed up, but it was obvious that they were just trying to run out the clock and not have to go to another job. When we arrived at our new home it took over 2 weeks to receive our things, and during that time, when we called to find out where our things were, NO ONE ANSWERED THE PHONE. We dialed into every single line and got no one. We literally thought we had been scammed. The redeeming factor was that nothing was lost, and the crew that delivered our things was excellent.

I hired Coach to move a few pieces of furniture that I inherited from RI to FL. They came on time, wrapped everything carefully and we careful in removing the items from my Grandmothers house. The delivery went smoothly as well. Thank you. will definitely consider using them again.

I had a very small move I needed completed. They were able to get it scheduled quickly and everything moved on schedule.

The team I had from Coach USA was professional and reliable. They work very hard and know what they are doing. I understand that there are different crews but my crew of Paul,Emma & their 3 boys accompanied by Tony & Jose were just outstanding. They did much of the packing for us and accommodated our needs & requests. Also Helen in Customer Service was really easy to work with. Recommend!

Terrible company to deal with. Destroyed my wifes piano, broke our desk and delivered the furniture over 2 weeks after the date on our contract. Took over 6 months to be compensated for damages at half of what the items were worth.