Andrew's Flooring and Shower Specialist

When this Andrew came out to bid the job, the work to be performed and time of completion was discussed. This was a vacant house being renovated in preparation for sale. The work was to be completed within less than two weeks. Andrew was aware that I would be leaving for vacation out of town two weeks later and planned to have the wood floors refinished during that time. The first order of business was to prepare the kitchen subfloor prior to installation of the cabinets, which date was stated at the time of hire. The preparation work was not done in the manner expected and discussed, nor was it completed. I had to install a section of plywood myself where the cabinets were to be installed and Andrew continued the patching and sanding of the floor after the cabinets were installed. The front panel of the island was damaged in the process, which had to be replaced. Plywood/OSB underlayment was added to the master bedroom and bath at an additional cost. However, the time of completion for the additional underlayment was taken into account. After beginning the job, Andrew and his co-worker did not consistently show up to work at my house. Sometimes just his coworker would show up or they would show up late during the day. I addressed the issue with Andrew and he assured me the work would be completed in time. Andrew informed me that the master bath tiles provided were defective and we were was one box short of laminate for the master bedroom. Effort was made to find get a replacement tile and another box of laminate, however there was insufficient time prior to my leaving out of town. Two weeks after beginning the job Andrew had only set the filed tile (center tiles) in a small upstairs bath and installed approximately one-third of laminate in the master bedroom. There was still unfinished preparation work and no flooring installed in the kitchen/laundry room; the perimeter tiles and grouting in the small bathroom had not been completed; and, the natural slate at the hearth was not laid correctly (improperly spaced and not level). Andrew was given access to a key to the house in order to complete the kitchen/laundry rooms, upstairs bathroom and master bedroom (excluding closets). When I return from vacation 8 days later some preparation work had been done in the laundry room and some more laminate installed. None of the kitchen/laundry room flooring had been installed,; the upstairs bath was not completed; and the master bedroom was not completed. Andrew told me he had other jobs to attend to since all the materials were not on site. After expressing my dissatisfaction with the progress I informed him later that day (Monday) that all the materials were at the house. Andrew stated he would begin work the following day. He did not show up. I contacted Andrew again. He said he would be there in the morning. Only his co-worker showed up later during the afternoon and he worked for about 1-2 hours. I contacted Andrew. Andrew stated he was finishing another job and would have my job completed by the weekend. I informed him that if the work was not done I would have to hire someone else. No one showed up Thursday. Then he and his co-worker worked Friday and Saturday and completed the job. However, after paying him I discovered that the new master bedroom door I had installed, which Andrew removed was damaged. The door in den with the damaged side facing the wall. I since contacted Andrew about the damaged door and he replied that he would check with his co-worker to see if he knew anything about it and call me back. He never called back. This was the worse experience I have had hiring anyone and would not recommend this contractor.