Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Louisville Carpet Cleaning & Flood Restoration
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Plumbing for a Remodel or Addition - Install,
About us
We are a First-Class Carpet Cleaning and Water Damage Restoration Company. We use the most innovative tools and equipment to complete our jobs. We buy only the top of the line chemicals and cleaners which are necessary to perfect our work. 3 years ago we began refinishing tile and wood floors.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Area Rug Cleaning, Carpet Cleaning, Carpet Repairs, Flood Restoration, Mold Removal, Pet Odor Removal, Tile and Wood Floor Restoration, Upholstery Cleaning Service, We are a First-Class Carpet Cleaning and Water Damage Restoration Company. We use the most innovative tools and equipment to complete our jobs. We buy only the top of the line chemicals and cleaners which are necessary to perfect our work. We specialize in Water Damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.894 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 94 reviews
John P.
Jan 2021
Ian and his helper were very punctual and professional. They took pride in their work and were able to work me in the same day I requested their service. I was very pleased with their work, punctuality, and professionalism. I would definitely call them again for future carpet cleaning.
Perry P.
Jan 2018
Ian is fantastic. He went above and beyond. He removed stains that I thought would be impossible to remove. He takes pride in his job, and works very hard to make sure the customer is satisfied. I recommend him highly.
Marie W.
Jul 2017
The service was on time and did a very good job I was satisfied completely with everything and he was able to make my old carpet look pretty good. Would hire this business again.
Janet C.
Jun 2017
Fine. arrived on time,did a good job
Perry P.
Jun 2017
Ian was excellent. Very kind, personable and his work was superb. I would recommend him highly.
John J.
Feb 2017
Ian arrived and was instantly a hit as he was just a fun, outgoing personality type of person. Great first impression. You should see the carpet now after cleaning it with his special (can't be bought at the store )cleaning solution. Powerful suction on the cleaner also but not so strong that it pulled the 1 square foot tiles off the kitchen floor. I am so impressed with the service that I'll call him back when I need the carpets cleaned again.
Ryan K.
Feb 2017
totally worth it, help in a lot of other areas and made recommendations. couldnt have asked for more
Jerome W.
Dec 2016
Ian really knows his stuff. Everything went well. He called me back quickly, came on time and did a very good job. I found him to be a perfectionist and was more particular than I would have been.
Gary D.
Dec 2016
very good. professional and job well done
Cathy H.
Nov 2016
Great job was done
Geri F.
Nov 2016
Louisville Carpet Cleaning & Flood Restoration never contacted me and seemed surprised when I called to tell them I had purchased the Real Deal a couple of months previously and that no one had contacted me. We agreed on a date for them to pick-up my rug. I was not home when they arrived; my husband, who has mid-stage Alzheimer's and had not read the contract, was here. He let the man who was sent out to pick-up the rug in and the man shampooed the rug in place and left. When I got home I called the company and asked why they shampooed an 8 X 10 wool Karastan rug on our hardwood floor in place, as I have been told by previous rug-cleaning companies that it can't be done that way and read him the process detailed in the coupon. He expressed concern that I might not be pleased with the service I received but explained that what he had done was proper. I didn't feel like arguing with him, because i had no intention of having him do another thing to my 10-year-old rug. I forgot the old adage: you get what you pay for. I will never use this company again. The rug doesn't look bad, but this company did not live up to its own contract.
Response from Louisville Carpet Cleaning & Flood Restoration
"First I would like to apologize for the misunderstanding and lack of professionalism. If you were home you would have been completely satisfied, as was the gentleman present. Please let me help, just because you've been told by previous rug cleaning companies (who have charged over $250 to clean an 8x10rug) that it cant be done, doesn't mean it cant. You just had a wool rug cleaned on a wooden floor. When cleaning a thick wool rug with low moisture as it should be done, the bottom backing never gets wet. Most people don't realize that. There are companies that will charge over $250, and let you assume they're doing something special to your rug. They're not. They do what I did, maybe less, because my cleaners are top of the line, and expensive. At the bottom you wrote "the rug doesn't look bad" I would say the rug looked great. You got the exact same process (minus pickup/delivery) that you normally pay over $250 for. I apologize again for the misunderstanding, and hope after some time has passed that you now see that you received great work for a low price by an honest person."
Paula T.
Nov 2016
very polite, tried hard to work on stained areas. went above and beyond.
Joseph E.
Jun 2016
.
Susie B.
May 2016
Ian came to pick up the 10'x14' rug on Monday, by himself. He had to go back to the shop get a 2nd person because moving the glass top of my dining room table is a 2 person job (as well as moving the rug of this size). They removed the glass top and the ~12" square pedestals that were sitting under the glass. They removed the rug by folding it, instead of rolling it. No one has ever taken that rug out that way. When going out the front door one of the corners scraped the paint, left a scratch. I will need to touch it up with paint.
The rug was returned on Friday at 11 am (of Memorial Day weekend) so they had the rug 4 days. It was rolled. They positioned it well on the pad and replaced the pedestals and glass table top adequately. They left.
Shortly thereafter I realized that the rug was wet, not just damp, but really wet. Did they actually just clean it that morning? Brought it back to me really wet after having it for 4 days? Put it on top of hardwood and a pad wet like that, plus replaced the pedestals/glass top which will NEVER allow the rug under them to dry? I called immediately, left a message, voicing my displeasure and indicating I would be calling back next week for them to return to move the table so the rug could dry underneath.
I kept ceiling fans/air conditioning cranked up all weekend. But it was Memorial Day weekend and I had 25 for dinner on Sunday night. The rug still felt damp to me but I had to go with it anyway. On Tuesday I called a number of times, left messages for them to come move the table so the rug under the pedestals could dry. Guess what? No response. Now I have to figure out how to move the glass table top and pedestals. And my house smells like wet carpet!
The whole reason for not having a rug like that cleaned in house is so that the hardwood underneath isn't exposed to that kind of moisture. If cleaning area rugs off site is beyond their capabilities they should stipulate that in the Angie's list offer. I do NOT recommend them for this kind of service. I just hope my hardwood hasn't warped!!
The rug was returned on Friday at 11 am (of Memorial Day weekend) so they had the rug 4 days. It was rolled. They positioned it well on the pad and replaced the pedestals and glass table top adequately. They left.
Shortly thereafter I realized that the rug was wet, not just damp, but really wet. Did they actually just clean it that morning? Brought it back to me really wet after having it for 4 days? Put it on top of hardwood and a pad wet like that, plus replaced the pedestals/glass top which will NEVER allow the rug under them to dry? I called immediately, left a message, voicing my displeasure and indicating I would be calling back next week for them to return to move the table so the rug could dry underneath.
I kept ceiling fans/air conditioning cranked up all weekend. But it was Memorial Day weekend and I had 25 for dinner on Sunday night. The rug still felt damp to me but I had to go with it anyway. On Tuesday I called a number of times, left messages for them to come move the table so the rug under the pedestals could dry. Guess what? No response. Now I have to figure out how to move the glass table top and pedestals. And my house smells like wet carpet!
The whole reason for not having a rug like that cleaned in house is so that the hardwood underneath isn't exposed to that kind of moisture. If cleaning area rugs off site is beyond their capabilities they should stipulate that in the Angie's list offer. I do NOT recommend them for this kind of service. I just hope my hardwood hasn't warped!!
Response from Louisville Carpet Cleaning & Flood Restoration
"First I would like to apologize for the misunderstanding and lack of professionalism. When temporarily moving rugs folding or rolling is acceptable. Folding in this situation was the better way to go because we were using a work van. When the rug was picked up Monday morning, I asked for the normal turn around time of at least one week. You told me you HAD to have rug back before the weekend because of your dinner plans over the weekend. We immediately began cleaned the rug, and got it in a dry room with fans and a dehumidifier for a quick turn around. We use thermal cameras and moisture meters to know when a rug is dry. I used moisture meters in front of you showing you the rug wasn't wet, that rug was as dry as the other rugs in your the house. You told me, your son even came over and told you, it wasn't wet. You must have written this review before we came back to move your table, so that under the table legs could dry. We then came back again to put the table back in place. We were there 4 times. We're absolutely capable of cleaning area rugs in our warehouse, as well as using a dry room to dry them within 4 days. Your hardwood was exposed to no moisture, and I think you now know your hardwood hasn't warped. I apologize again for the misunderstanding, and hope after some time has passed that you now see that you received great work for a low price."
Jeanne B.
Feb 2016
.
Jeanne B.
Feb 2016
.
Kelly F.
Feb 2016
They did a fantastic job. Very satisfied & would use them again.
JoAnn S.
Feb 2016
unknown
CHRISTY M.
Dec 2015
unknown
Alanna N.
Dec 2015
unknown
Phyllis L.
Dec 2015
.
Curtis M.
Nov 2015
unknown
Sven V.
Oct 2015
The appointment was scheduled between 9 and 10. Ian called around 9 to let me know he was 15 minutes away. He inspected the carpet and told me what stains he would be able to remove and which stains would likely not be removed. I had some orange stain from some furniture feet that he told me in advance would likely not be able to be removed, but that's OK because we'll put the furniture back where it was before. Ian helped me move a few pieces of furniture out of the room and got to work. He did the 3 areas per the deal (Living Room, TV Room/Office and Master Bedroom). All 3 look great right now, but the rooms need at least the day to dry out. Ian recommended to let it dry till tomorrow morning, which is no issue so we'll do that. All in all a good, professional service and I would recommend Ian if you're looking for carpet cleaning. We will use him again when we do some other areas in the house.
Angela V.
Sep 2015
unknown
Stephanie M.
Jul 2015
The provider cleaned three rooms of carpet for $99. He did a good job getting them clean. I would use him again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Louisville Carpet Cleaning & Flood Restoration is currently rated 4.8 overall out of 5.
Louisville Carpet Cleaning & Flood Restoration accepts the following forms of payment: CreditCard
Yes, Louisville Carpet Cleaning & Flood Restoration offers free project estimates.
No, Louisville Carpet Cleaning & Flood Restoration does not offer eco-friendly accreditations.
No, Louisville Carpet Cleaning & Flood Restoration does not offer a senior discount.
Yes, Louisville Carpet Cleaning & Flood Restoration offers emergency services.
No, Louisville Carpet Cleaning & Flood Restoration does not offer warranties.