Chappell Mover LLC

Three men came to our site exactly as scheduled. They were very careful and knowledgeable about moving this type of piano. We have previously had them come to move another piano. I am extremely pleased and highly recommend Chappell Movers.

Chappell did an awesome job moving me. Very professional, took time to protect my floors and items. I would definitely use them again for any moving needs I have. Placed my furniture and boxes in the appropriate rooms.

It went great! They had our old home packed up with in two hours, they even take down our bed and put it back together in the new house. Everything was unloaded with in an hour and half. They will put your stuff where you need it. Will definitely use them again in the future!

No issues. Nothing broken. Reasonable rates.

Went well. Arrived on time worked very quickly. Truck was loaded and even added some items that I decided to move at the last minute. Would hire again.

I hired Chappell Movers on the advice of my realtor to handle a local move. It couldn't have gone better. They were punctual, responsive, hard-working and careful with all of my belongings, and were able to accommodate a last-minute problem, requiring another trip on a subsequent day. They scheduled that immediately, and couldn't have been more courteous. Their pricing was extremely competitive, and I'd have no problems recommending them to anyone else. Thanks to my realtor (Dara Woods) for recommending them.

Not well at all. They had no tools and no dolly. I had to provide.

They were perfect; they were great.  They were just very professional.  They just acknowledged the condition, walked around with me so we all knew the condition of the stuff that got moved, and then when it was moved we walked around and looked at it all again.  They were just thoroughly professional, very careful, and very pleasant to work with. 

The actual movers were nice and very careful with our belongings. Nothing was dropped, broken or even scratched. The move itself, however, was not managed well from the beginning. I had had a bad experience with our last professional move 15 years ago which I thought was caused by not having an onsite estimate prior to the move. So I actually got 2 estimates prior to the move, walking them through the house and making sure they had the full grasp of everything that had to be moved. I had said that we would be moving the contents of the closets and that I had started to back other items (pictures, kitchen, etc) but that I hadn't gotten much of that completed yet. I received estimates back from both movers, saying that my move would require 4 movers and 2 trucks. Chappell's was lower and, since both movers had been recommended by the professional organizer I was using, I went with them. Given that we had gotten our apartment before our actual house closing, I left it up to the scheduler to decide which day would work best for them. She chose Tuesday, June 13th. Robbie, the estimator, had made a point of saying "communicate with me, that is how this goes smoothly." We decided 1 day before the move that our college son's belongings, which had been in our basement for the estimate, would not fit in our new apartment so we decided to get an offsite storage unit. I called Robbie to ask if this stop could be added and he said that was fine, it shouldn't affect the overall move, "you should be fine." No mention of an extra cost. I asked when to expect the movers, since I hadn't been given an exact time and he said between 8:30-9 am. I received a call from the head mover at a little before 9 am, saying they were on their way and would be there in 30 min. I thought that seemed a little late but didn't argue. When 9:45 rolled around and no movers arrived, I called Robbie, who said that there had been a miscommunication between drivers and that they would be there soon. Both trucks did not arrive until 10:10. When they did, there were only 3 movers with them. When I inquired about the 4th mover, I was told that "he didn't show up." Another similarity to my last move! I reminded the head mover that we were taking items from one particular spot in the basement to an offsite storage location, which he said he didn't know about. He said he would load those items first, on the smaller truck, and unload it at the storage unit after delivering the other items. I had arranged for my professional organizer to meet me at the apartment at approximately 1 pm so that she and her assistant could get items unpacked and assembled so that my husband and I could function in the apartment that night. She called around 12 pm and the movers were only 3/4 finished with completing loading the items. She decided to push back meeting me until 1:45 to give the movers more time to load and deliver. I left the house at 1 to go deliver refrigerated items to the apartment so I left before all items were loaded. At 2 pm, the movers had not yet arrived so I called to see where they were and the head mover said they were almost there. Aware that they had not eaten lunch and wanting them to finish as quickly as possible, I provided a tray of sandwiches, bottled water and, after a run to the store, chips and Powerade. It was a very hot day and we even had a brief downpour of rain. The head mover told me that he had not been able to get all of the storage bins in the basement into the truck. He did not offer any solution. Approximately 2 hours after arriving, the 3rd mover said he had to leave to pick up a child from daycare. At this point, I called Robbie and told him where we were with the delay of the move, that the lack of a 4th person was slowing them down and now going to 2 people, they would not have time to deliver the items to the storage unit. He said that he would authorize the head mover to meet me at the storage unit the next morning. I was actually supposed to be cleaning the house for the new owners the next day but felt I had no choice. I also told him that I wouldn't pay anything over the initial quote because the whole move had been understaffed. He said that was correct. There was no mention of the items left at the house. I felt, at that point, I couldn't argue. I did not have my quote in front of me, so I didn't. I only knew that my goal, as I had communicated with the professional organizer, of having the move completed and the apartment unpacked so that my husband could come home, eat dinner and go to bed in his bed that night. The head mover did not sit down to get his payment until almost 6:30 pm, at which point he insisted that I was being charged a 3 man, then 2 man rate for the day. Since the total came to the original number, I didn't argue. I was also grateful to him for remaining calm and being careful with our belongings. The organizer and her assistants had been going on to the truck to help unload boxes because the movers were unloading so slowly and ended up staying until 7 pm (they had planned to stay until 5 pm only and come back the next day to finish up). She said to me several times "I am not happy with how this is going." But I felt stuck. I just wanted to belongings delivered! The next morning, the head mover agreed to meet me back at the house to load the remaining storage boxes in the basement, which amounted to quite a few, and drove them and the other contents to the storage unit, then to the basement storage until in the apartment. One of the biggest problems with our last move it that the mover left our entire attic, which we then had to move ourselves. This wasn't quite as much but it was more than my husband and I had bargained to move. And it was all in plain sight when Robbie came for the quote. The whole activity, that I participated in and helped with, didn't end until after 12 pm and I was worn out. Thankfully, our closing on the house was moved to the next week or else I would have had to spend the next 8 hours cleaning the house and distributing other items. It took another day to get my home office set up in the apartment and pull up my original moving quote to realize that I had, in fact, been charged the 4 man rate for the entire 8 hr job. I truly believe, had the move been staffed with 4 people from the beginning, it would have been completed as quoted within 7-8 hrs, even with the stop at the storage unit. But it never was staffed with 4 and then went down to 2 for the last hour and the next day. The biggest impact for me financially was having to pay an additional 3 hrs of organizer time, which wiped out my budget for having her come and help over the next week. I sent an email to Mr. Buddy Smith, owner of Chappell Moving, who didn't respond initially. After following up with another email, I received a response from the office person, saying that Robbie had spoken to me during the move and that I seemed "fine" with everything and that they didn't know that I was going to have help unpacking. The professional organizer, Lynn Maderios, called Mr. Smith herself to explain how poorly managed the move was and said that if he didn't provide me with some form of compensation, she would not refer to Chappell Moving again. Mr. Smith has made no further contact with. I am only in this apartment temporarily, until I find another property, at which point I will need professional movers again. I will not being using nor referring to Chappell Movers again.

They were fantastic

Chappell was awesome! From Robbie who came out to do estimate of job and to see what resources needed to the guys who physically did the move, I can't say enough how pleases we were!! Guys were very professional and polite and handled our antiques and other furniture with kid gloves. I highly recommend this company after our experience with them!

Excellent all the way around. Will use again for next move.

Very bad! First they were 45 minutes late. About 10 minutes into the move they asked to use our hand truck as they did not have one. They asked numerous times to borrow tools because they did not have any. After we arrived at our new house they refused to put one item in the room we wanted because they said it would not fit. After they left we moved item into the room ourselves. They broke a very expensive piece of furniture. We have several items missing including a whole case of Gatorade (32 bottles) which really upset us since we had given them each bottles to drink and then to find out they stole the rest of the case. So far we are also missing memorabilia and kitchen items. We called the day after our move to inform them about all of this and we were told they would look into it and get back to us. As of three weeks later we have not heard anything. DO NOT USE THIS COMPANY!

It went pretty well. I had an issue with the mattresses not getting wrapped like they said they were going to do, and they naturally got dirty. Other than that, they worked pretty efficiently and did a good job.

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These guys were terrific. They showed up on time and moved us out of our four bedroom house into a condo with not a problem or a scratch on the walls, woodwork or the belongings. It had been raining all night and we were concerned about dirt and mud on the carpeting in the new place but they were conscientious about cleaning their feet and there was no problem. I would definitely use them again if I ever HAVE to do this again and would recommend them to anyone.

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Made an additional stop with a "no problem" attitude.  Would  highly recommend.

This was the best move we have ever had. Three men showed up on time. They went straight to work. Prior to the move, the owner came out and looked at our house and gave us an estimate. No other companies we contacted did that. We were quoted for eight hours but they got it done in three!! Saved us a ton of money and we couldn't be more pleased. They did not break, chip or drop a single thing. If We should ever move again, we will not shop around or even hesitate on who to call.

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