
7 pillars carpet and upholstery cleaning
About us
we have 7 employees, been in business 46 years.
Business highlights
Services we offer
Cleaning of residential & commercial air ducts, complete house cleaning, construction clean-ups, draperies, dryer vent cleaning, gutter cleaning, hardwood floors, leather cleaning, mattresses, mold & mildew removal, oriental rugs, pressure cleaning, tile & grout, water damage clean-ups & scotchgard protector., windows
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
4% | ||
0% | ||
0% | ||
21% |
"Customer canceled 2 days before job. Company lost revenue because of cancellation."
"Thank you ?"
"7pillars offers two different processes on air duct cleaning .Single (vacuum) 29.95. Duel vacuum and air compressor 39.95."
"Thanks"
"Thanks"
"Thank you"
"Thank you"
"Thank you"
"Thank you"
"I apologize sir. We will be more than happy to reclean it all."
"Thank You very much. 7 Pillars carpet Cleaning prides it self with 100% customer satisfaction. Lonnie Cook"
"thank you very much. 7 Pillars carpet cleaning"
"thank you very much. 7 Pillars."
"Thank you"
"Thank You very much. 7 pillars is committed to do the best we can do for our customers."
"thanks"
"thanks"
"thank you"
"thank you very much. Lonnie"
"thank You. Lonnie"
- The little Valpak advertising sheet from Seven Pillars Carpet and Uphosltery in Louisville sounded too good to be true. "3 ROOMS CLEANED $59.95. Plus FREE hallway." It went on: "Absolutely NO Hidden Charges," "11 Step Cleaning Process," "We Move Furniture & Vacuum FREE of Charge." "All New Van-Mounted Equipment."
- I called. A cute child's voice on the answering machine asked me to leave a message, and the adult I spoke with had a sweet grandma voice. "Family Owned and Operated For Over 33 Years." I was puzzled by the fact that the text on the advertising sheet capitalized every word in a sentence, but the price was good and Seven Pillars seemed like a straight-up bunch. Homey. Honest. Sincere. Ready to serve.
- Well, not quite. By the time the cleaners had finished the job, my bill had zoomed up from the $59.95 advertised to $116.50. Yup--almost twice as much as advertised.
- Lonnie--who threw a cigarette butt on my porch before ringing the bell--immediately asked if a young woman with him could use the bathroom. Away she went.
- My job consisted of two 9 by 5 rugs, a small throw rug, and a coarse "Persian" hall rug of 20 sq ft. Two "large" rugs and two "small" rugs seemed like three rooms to me. If not, two large and one throw could be three rooms in contractor speak, but then the hallway rug was still cleaned for "free."
- Lonnie was all business, barking orders to his son and in a hurry. I asked if the Persian hall carpet would cost extra--both to Lonnie and to grandma on the phone--and both assured me "we'll give you a good price." Good for whom indeed!! The whole job took less than 30 minutes.
- So, Lonnie did some cogitating and hit me with a bill for $116.50. As I wrote the check, Lonnie assured me at some length he had found God and was a good Christian man through and through.
- Well, I guess a sucker's born every minute. It took me several weeks--until the next Valpak advertising sheet from Seven Pillars arrived--before I realized I had been taken. I read the promises again but now knew the reality.
- I called to complain. You can imagine Lonnie's response. One carpet was wool and needed special treatment. He charged by the square foot and was cheaper than anyone in town--feel free to compare prices! Three rooms? "Sir--carpets are not rooms!" And hallway rugs are not hallways, I assume. What about no hidden charges? They weren't hidden according to Lonnie; well of course they were until written down on my bill!
- I figured I had been overcharged by $36 dollars based on the two large carpets and the throw at the advertised price, and the hallway at $1.00 a square foot, which Lonnie implied was how the entire bill was calculated regardless of the coupon. I think I was being generous by saying the throw rug was equivalent to one room. I mentioned that if he didn't make it right, I would write to Angie's List with my complaint. Lonnie demanded, "Are you threatening me?" "No," I said. "I'm promising."
- Lonnie said he would get back with me. Never happened (duh). I spoke with grandma twice who assured me she would mention it to Lonnie that I had called. No further contact to or from Seven Pillars has been made.
- Seven Pillars was disingenuous from head to toe. Rude, false advertising, manipulative, dishonorable, mean spirited, unprofessional. Stay away.
"7 pillars carpet cleaning will be happy to refund this this customers ther e money"
Licensing
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